Mosquito Joe

The customer received notice on at least occasions that a "$travel fee will be applied to your account if we arrive and are unable to treat your yard." Additionally as a compromise, given the customer history with our company, we suggested that we could apply the $travel fee as a credit toward services.Lastly, the statement that "my house was not in order, (windows closed and dogs protected from spray, etc.)" is not factual The dogs were in the house and an occupant could have very easily closed the few windows that were open

Initial Business Response /* (1000, 5, 2017/04/26) */
Case #
On 4/25/customer came into the business with a Chevy Express Van with 205,miles for a Missouri State InspectionAfter the MoCertified Technician inspected the vehicle it was found to have play in the
passenger side front/upper control armThe Technician also said that you could visually see there was a problem because the angle of the tire was leaningIt is our policy to always show the customer problems found with their vehicles if possible, which is what our Technician didWe have notified the Missouri Highway Patrol & spoke with Officer Groves who will be following up on this incident & the shop who passed the vehicle in question next week

Initial Business Response /* (1000, 9, 2015/11/02) */
Revdex.com Case #XXXXXX
Nate *** / Veronica ***
In response to owner of the Ram dually, who had brake problems
Upon inspection of the braking system, our technician found rear brakes were grinding & metal to metal, a very unsafe
conditionThe rear brakes & brake rotors needed to be replacedOn this vehicle in order to replace brake rotors the rear axles have to be removedUpon removal of the rear axles, it was discovered the right rear axle seal was leaking rear differential gear oilAt this time I brought the boyfriend out to the vehicle and showed him the rotors and leaking sealHe asked what it would costWe gave him a price on the repairHe said he would have to call his girlfriendHe could not reach herHe stated, quote: "I'm going to make an executive decisionGo ahead and fix it." days later received call from Ms*** about work preformed on vehicleThis was the first time I had talked to herI explained to her the rear brakes were unsafe & needed replacedShe went into a cursing rantI tried to explain her boyfriend made an "executive decision to" "Go ahead and fix it." Again she went into swearing rantI tried to explained why & what we had doneShe went into a 3rd cursing swearing rant
This is a list of the parts & labor for this job: Brake Pad Set: $76.69, Brake Rotors: $each, RtRear Axle Seal: 20.95, Differential Fluid: $Labor: Hr$Total: $(parts, labor & taxes)
B.A.TBoys
Claude W***
Initial Consumer Rebuttal /* (3000, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether they found more to do with the truck or not to pay for the extended labor which was their fault, I should not have to payI know that brakes and rotors cost $on the high endHe told my boyfriend "sorry it took so long that was my fault" but I still paid $in labor for it being "his fault"
Final Business Response /* (4000, 13, 2015/11/12) */
Customer seems to be confusedShe was not charged for any additional time, only Hours which is book time for the job, performed not hours, which she statedWe brought the boyfriend back into the shop, showed him what needed to be done & gave him the cost for everythingAfter he could not reach her, he gave the go ahead to do the job
Final Consumer Response /* (4200, 15, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took more than what they expected and he apologized saying "it's my fault it took so long" and I still paid for full laborThey are trying to take advantage of us as customers and are just covering tracksIf it is their fault it took so long (they were not going to take rotors off, then they were, then they decided they would not, finally toward the end they did) why am I paying for the extended labor? Which he admitted was his fault? It costs me $in labor! That's $100/hr and he said it was his fault for taking so longHow is this right for them to do such a thing?

The customer received notice on at least 6 occasions that a "$25 travel fee will be applied to your account if we arrive and are unable to treat your yard." Additionally as a compromise, given the customer history with our company, we suggested that we could apply the $25 travel fee as a credit...

toward 2017 services.Lastly, the statement that "my house was not in order, (windows closed and dogs protected from spray, etc.)" is not factual.  The dogs were in the house and an occupant could have very easily closed the few windows that were open.

Initial Business Response /* (1000, 5, 2014/10/03) */
1999 Acura 3.5RL
Milage: 171567
Customer came in requesting estimate for front brakes, he stated that he had no money. We gave him the estimate & he left. We were later contacted by a local charity organization that we work with, requesting...

that we put front brakes on the vehicle & they would pay for it. We installed the front brake pads [redacted] which are the [redacted] pads on the estimate he received) We were not instructed to do any other repairs. Two days later he came to our shop and insinuated that we dropped his car off a lift ( which did not happen) causing damage to his worn out tires, suspension & steering. We brought the vehicle into the shop to check the work we had done on the brakes. The brakes were fine. Then we took pictures of the worn tires, suspension & steering. We took him into the shop & showed him the work that it needed. We then gave him a list of what things he needed replaced, and he again said he didn't have any money. I understand people not having any money, but this is not how they should go about getting it. If we were to refund any monies, it would go back to the charity organization that paid for it, not to the owner.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is not who paid or who would get the monies. The issue is a customer being taken advantage of. Obviously this company believes they could get away with bad business practices because of a third party payer. BAT boys should do what is right and refund the money for the brake repair to the third party if they do not trust me to do the right thing. They are unprofessional, judgmental, and have poor business practices. They have taken advantage of the less fortunate. I have referred to many mechanics in the area. They have stated, what BAT boys has done, is not what they would have done. That says it all. I ended up fixing what they did not do right, as I am over my surgery and can do the work on my car myself. I am also back to work as a teacher. I know how to work on cars, and they picked on the wrong customer. I would call them BAD boys not BAT boys.
Final Business Response /* (4000, 9, 2014/10/08) */
The brakes were working correctly when vehicle left the shop the first time. We checked brakes when he came in the second time, they were working correctly then also.
Final Consumer Response /* (4200, 11, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BAT Boys have no proposed resolution offer. I know to check with the Revdex.com from now on. This business has a history of complaints with Revdex.com. I will continue to warn people about this shop, as they have no concern for the safety of their clients behind the wheel. If you have a third party payer, do not tell them till after the work is done. It is a good idea to check for damage to your car before you pay for work. I should have asked for the box that the brake pads came in, and check the part number. It,s not always good to be so trusting.