? I am rejecting this response because: I received an email confirmation of a refund on April for partial amount and then another email confirmation May for the full amount following filing the complaint.? However, no refund has actually been processed and at this point it's well beyond the time it would take for any bank or payment provider to provide the credit.? I followed up with the business on May 18, but have yet to receive a response.? I am attaching the printout of the email confirmation of the refund from May and my follto which no response has been received.***
We at Mosquito Squad strive to provide exceptional service at all of our clients. Occasionally, as in this case, misunderstandings can be compounded by personality differences. This client has now been refunded all monies relating to 2018, even though we completed the first application
for 2018. In the interests of resolution, we have provided that completed application at no charge
We have added an additional treatment to the end of this customer's season. Additionally, a check for $is being sent to the customer today as requested. This customer is continuing to do business with us and we are striving to meet her expectations and regain her trust. We
appreciate the patience and loyalty this customer has shown
I am rejecting this response because:
I received an email confirmation of a refund on April for partial amount and then another email confirmation May for the full amount following filing the complaint. However, no refund has actually been processed and at this point it's well beyond the time it would take for any bank or payment provider to provide the credit. I followed up with the business on May 18, but have yet to receive a response. I am attaching the printout of the email confirmation of the refund from May and my follto which no response has been received.***
.Upon investigation, I learned that the two refunds initiated for the customer in the past month did not complete processing because the original credit card transaction is over days old.? Therefore, I am sending a physical refund check to the customer today.? He should receive it in a couple of business days
? I am rejecting this response because: I received an email confirmation of a refund on April for partial amount and then another email confirmation May for the full amount following filing the complaint.? However, no refund has actually been processed and at this point it's well beyond the time it would take for any bank or payment provider to provide the credit.? I followed up with the business on May 18, but have yet to receive a response.? I am attaching the printout of the email confirmation of the refund from May and my follto which no response has been received.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We at Mosquito Squad strive to provide exceptional service at all of our clients. Occasionally, as in this case, misunderstandings can be compounded by personality differences. This client has now been refunded all monies relating to 2018, even though we completed the first application
for 2018. In the interests of resolution, we have provided that completed application at no charge
We have added an additional treatment to the end of this customer's season. Additionally, a check for $is being sent to the customer today as requested. This customer is continuing to do business with us and we are striving to meet her expectations and regain her trust. We
appreciate the patience and loyalty this customer has shown
I am rejecting this response because:
I received an email confirmation of a refund on April for partial amount and then another email confirmation May for the full amount following filing the complaint. However, no refund has actually been processed and at this point it's well beyond the time it would take for any bank or payment provider to provide the credit. I followed up with the business on May 18, but have yet to receive a response. I am attaching the printout of the email confirmation of the refund from May and my follto which no response has been received.***
.Upon investigation, I learned that the two refunds initiated for the customer in the past month did not complete processing because the original credit card transaction is over days old.? Therefore, I am sending a physical refund check to the customer today.? He should receive it in a couple of business days