Attached are a few documents pertaining to the [redacted] property damage claimThis documentation is how we arrived at our determination, and denied responsibility for the alleged damages to the floor 1) The DPS Claim screenshot, which clearly shows that [redacted] filed his household goods claim within the day guideline, but the floor damage was not filed until days after the deliveryIf he was aware of the floor damage on delivery day, why not file the entire claim at once? Why the week delay? 2) DD619-which shows that we did a partial unpack at residence on the day of the moveWe delivered nearly 18,pounds, and provided a partial unpack of cartonsI am certain that we were at residence for a very long dayLong enough, to unpack and document a broken beer steinIf the floors were damaged by the moving crew, there was plenty of time and opportunity to discover and document the damage 3) The scorecard, members representative checked off that we used floor protectionMembers representative check off that he / she did a walk through after unloading the shipmentAgain, opportunity to discover the floor was scratchedThe only damage noted was the beer steinNothing about the floor [redacted] was not present during the move, per his rebuttal 4) DD1850, Notification of Loss & Damage.....the infamous beer stein is listed as brokenNothing noted about scratched floors 5) pictures of the scratches that were apparently caused by the moving crew..........I would say that those scratches are noticeableI cannot imagine that they went unnoticed during the unpacking and / or walk through process Its unfortunate that [redacted] is not happy with our decision, and appalled by our actionsWe settle claims based on documentation, and there is not sufficient documentation or proof to hold the moving crew responsible for these scratches [redacted] obviously understands the moving process, as he has moved times in years I am still awaiting direction from the Military Claims Office in Norfolk, VAWe will move forward based on their guidance on this matter Respectfully, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Damaged large piece of furniture and lost other piecesRefused to work with us in getting item repaired and replacing lost itemsDesired Outcome: Republic Moving originally said that they would pay to have our item repaired and for us to get a quote to have the work done We sent the quote to them and have never heard from them since.Regards, [redacted]
Another offer was sent on 02/10/received a response from customer on 02/23/trying to add on more items to the claimAt this point there will be no more offers and will be going through the Revdex.com for Mediation
There will be no refund on the storage as it is a service that we provided Regarding the paying for packing that did not happen, we are reviewing the pwk with what was charged and if there is any discrepancies and needs a refund of any monies we will refund that after the audit We have made numerous offers and will be making no more and will goto arbitration with the Revdex.comUpdate:
From: [redacted] < [redacted] [email protected]>Date: February 16, at 11:15:AM PSTTo: [redacted] < [redacted] >Cc: Republic Claims Subject: Re: [redacted] , [redacted] [redacted] Hello ***,Just so I am clear on the combined agreement for moving and services and freight billMy items were taken by [redacted] as stated on the invoice? [redacted] had told me the day prior to the move since it was scheduled less then days priorThat regular cent per pound did not applyIt also did not state that items would be excluded.On Feb 10, 2016, at 2:PM, [redacted] < [redacted] > wrote:Dear Mrs [redacted] ,We are pleased to advise you that we have completed our review of your claim dated 10/28/We find that you elected to release your house hold goods at a value not to exceed cents per pound per article; hence our maximum liability has been based on that election: Italian wood hutch lbs $72.00#chair lbs $8.40#white dining chair lbs $5.40#white dining chair lbs $5.40Oil painting lbs $7.80Formal dining table lbs $45.00Formal dining table-base lbs $15.00Iron DENIED – PACKED BY OWNER #recliner chair lbs $42.00Blue couch lbs $48.00White couch lbs $51.60Artificial plant lbs $7.20Water garden hose lbs $6.00Wood framed mirror lbs $36.00Tool container tote lbs $6.00Tool container tote lbs $6.00California king mattress lbs $44.40Curling iron DENIED – PACKED BY OWNER White dining chair lbs $5.40#gold vase lbs $4.80Hotel collection trash can lbs $ Hotel collection soaps lbs $1.20Welcome mat lbs $ T.Vstand # DENIED – PRE-EXISTING DAMAGEDesk # lbs $28.20Night stand lbs $11.40Vase PBO packed by owner DENIEDItalian wood Desk # lbs $48.00Office -art lbs $16.20Bed room painting lbs $7.20Hallway art lbs $28.80Great room art lbs $ candle sticks lbs $1.20T.Vstand # DENIED – PRE-EXISTING DAMAGEChina plate lbs $1.80Glass & wood coffee table DENIED – PRE-EXISTING DAMAGEKids white mirror lbs $9.60Kids night stand # DENIED – PRE-EXISTING DAMAGE Love Seat # lbs $55.20Foot rest # DENIED – PRE-EXISTING DAMAGE # DENIED – PACKED BY OWNER #DISH PACK – WET DENIED – NOT NOTATIONS AT DELIVERY ON DELIVERY DOCS#T.VSTAND DENIED – PRE-EXISTING DAMAGE TREADMILL DENIED- WEARTOTAL SETTLEMENT: $658.80Finally, upon receipt of your acceptance of this offer in writing, (please sign the attached claim release and return it to me) we will immediately process payment in the amount of $You should receive a check within to days of processingPlease let me know if you have any questions or perhaps you require further informationThank you! Kind Regards, [redacted] Claims Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company on 2/11/did not give a additional 3rd offer like they had informed you the Revdex.com that they would doThat was the date of their 2nd offer that I 100% rejectedAlso they told me that after my move date that I had months to give them a list of damaged itemsIt's not my fault that this company ruined so much of my furniture that I didn't catch it all at one timeI tried to get photos and the claims going asap! My drop off of items was on late Oct It's only in Feb that I noticed the two additional stands were damagedWe can do this either wayBut their was no 3rd offer that should have included all the packing materials I was charged, the storage, and the items they tried to exclude for no reason and the extra night standsThe dishonesty of this company doesn't surprise meYou saw it yourself they said they would make a 3rd offer which I am sure they originally had no intention of doing and then just sat back hoping I would forget they damaged over 20,000$ worth of my items Regards, [redacted]
Unfortunately it is the busiest time of the year for us in the industry, no excuse but we do try our best to accommodate our customer in going back to the residence to pick up their empty cartons (as when the deliveries are made the crews at that time are supposed to unpack and take away the debris that same day) and again we do this to accommodate our customer and the ones that don't want us to unpack their items the crews do try their best to go back and get the empties when we are notified Our apologies for the what you feel was horrible customer service as that is one thing that our company does thrive on is excellent customer service, so I am just astonished that you did not receive that type of serviceI have emailed the customer to find out all details and to take care of getting the empty cartons picked up as soon as possible, I am just waiting to hear from her and we will get this taking care of
Revdex.com:I have reviewed the last response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below:The arguments presented by Ms [redacted] (Republic) regarding timelines - which is the central element of her argument against me - have no basis in fact Her statements are incorrect, and her comments regarding my time in service and description of at item claimed as "infamous" are insulting and demeaning, and representative of a lack of value ascribed to a personal item that my family regarded as important Her comment stating, "I would think..." indicates a subjective notion, not based in fact, but based on a subjective notion of what she feels is correct - clearly not something that justifies a business decision or action The attachment and below description highlight facts surrounding my complaint that refute Republic's position and rebuttal:- There are parts to a claim - the Loss/Damage Report, or LDR, (#1) and the Claim (#2)DPS regulations state the following (see highlighted in the DPS website screen capture on pgof attachment):-- #1) Loss/Damage Report - "You should notify the Transportation Service Provider (TSP) [the Moving Company] of any loss or damage to your personal property within days of the delivery of your shipment." The instructions in paragraph of the screen capture (pg3) state that LDR can be submitted via the DPS moduleThe time stipulation is days NOTE...see pg of the attachmentThis is the "LDR" screen captureI've highlighted the date that it was submitted - 9/11/Hardwood floors WERE annotated and submitted WITHIN the required timelineI do not see how you can dispute this-- #2) Claim - "In order to be eligible for Full Replacement Value (FRV), you must file a claim directly with the Transportation Service Provider (TSP) via DPS within months from the date of deliveryIf the claim is filed more than months from the delivery date you will only be eligible for depreciated value up to two years from delivery."NOTE...see pg of the attachmentThis is the "CLAIM" screen capture, the one that you included in your rebuttal on Revdex.com.orgYes, you have the day count right, 113, but your statement misrepresents which document that daycount applies toYou state the days was the initial LDRThis is not trueThis is the date the "CLAIM" was created, NOT/NOT the "LDR"And as such, is well within the month window requirement Lastly, I have repeatedly asked for documentation from the company highlighting their official policies, as well as contact information for Ms [redacted] 's supervisor Both requests remain unanswered My demands remain - replacement of the damaged portions of the hardwood floor that their movers caused during our move into this house, as well as return of the piece of spare hardwood that the company Republic initially approved to perform the work (a local contractor) took from our house in an effort to match stain color Republic later reneged on this approval, forcing the local contractor to terminate any scheduling of the repair - this action left the contractor still in possession of our spare hardwood floor piece I also demand a formal apology from Republic for personal insult to me and unprofessional behavior in reneging on an approval that forced me to spend exhaustive efforts to rectify.Regards, [redacted]
Please see attached you will notice that on her estimate she signs for basic cent valuation and also on the Bill of Lading she wrote in cents and also initialed ne3xt to itTo answer the questions you have should actually be answered by the claims manager who has been working with this customer as the last I heard is that we were taking her to mediation through the Revdex.com Also [redacted] ***o the sales representative who has more than years in this industry and is very accurate and very good at what he does he would have never told her any different on the valuation
If they will agree to pay the amount checked off in the box of and the packing material price of then we can resolve thisThey are dragging this out way to long and have not provided a statement from [redacted] ( that no longer works there) stating that he did or did not lie to me or address that the move was made in less then days which makes the cent per pound invalidBut just to get this over with they can pay the above amount with is more then fair considering 20,000$ worth of items were damaged
Attached are a few documents pertaining to the [redacted] property damage claimThis documentation is how we arrived at our determination, and denied responsibility for the alleged damages to the floor 1) The DPS Claim screenshot, which clearly shows that [redacted] filed his household goods claim within the day guideline, but the floor damage was not filed until days after the deliveryIf he was aware of the floor damage on delivery day, why not file the entire claim at once? Why the week delay? 2) DD619-which shows that we did a partial unpack at residence on the day of the moveWe delivered nearly 18,pounds, and provided a partial unpack of cartonsI am certain that we were at residence for a very long dayLong enough, to unpack and document a broken beer steinIf the floors were damaged by the moving crew, there was plenty of time and opportunity to discover and document the damage 3) The scorecard, members representative checked off that we used floor protectionMembers representative check off that he / she did a walk through after unloading the shipmentAgain, opportunity to discover the floor was scratchedThe only damage noted was the beer steinNothing about the floor [redacted] was not present during the move, per his rebuttal 4) DD1850, Notification of Loss & Damage.....the infamous beer stein is listed as brokenNothing noted about scratched floors 5) pictures of the scratches that were apparently caused by the moving crew..........I would say that those scratches are noticeableI cannot imagine that they went unnoticed during the unpacking and / or walk through process Its unfortunate that [redacted] is not happy with our decision, and appalled by our actionsWe settle claims based on documentation, and there is not sufficient documentation or proof to hold the moving crew responsible for these scratches [redacted] obviously understands the moving process, as he has moved times in years I am still awaiting direction from the Military Claims Office in Norfolk, VAWe will move forward based on their guidance on this matter Respectfully, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Damaged large piece of furniture and lost other piecesRefused to work with us in getting item repaired and replacing lost itemsDesired Outcome: Republic Moving originally said that they would pay to have our item repaired and for us to get a quote to have the work done We sent the quote to them and have never heard from them since.Regards, [redacted]
Another offer was sent on 02/10/received a response from customer on 02/23/trying to add on more items to the claimAt this point there will be no more offers and will be going through the Revdex.com for Mediation
There will be no refund on the storage as it is a service that we provided Regarding the paying for packing that did not happen, we are reviewing the pwk with what was charged and if there is any discrepancies and needs a refund of any monies we will refund that after the audit We have made numerous offers and will be making no more and will goto arbitration with the Revdex.comUpdate:
From: [redacted] < [redacted] [email protected]>Date: February 16, at 11:15:AM PSTTo: [redacted] < [redacted] >Cc: Republic Claims Subject: Re: [redacted] , [redacted] [redacted] Hello ***,Just so I am clear on the combined agreement for moving and services and freight billMy items were taken by [redacted] as stated on the invoice? [redacted] had told me the day prior to the move since it was scheduled less then days priorThat regular cent per pound did not applyIt also did not state that items would be excluded.On Feb 10, 2016, at 2:PM, [redacted] < [redacted] > wrote:Dear Mrs [redacted] ,We are pleased to advise you that we have completed our review of your claim dated 10/28/We find that you elected to release your house hold goods at a value not to exceed cents per pound per article; hence our maximum liability has been based on that election: Italian wood hutch lbs $72.00#chair lbs $8.40#white dining chair lbs $5.40#white dining chair lbs $5.40Oil painting lbs $7.80Formal dining table lbs $45.00Formal dining table-base lbs $15.00Iron DENIED – PACKED BY OWNER #recliner chair lbs $42.00Blue couch lbs $48.00White couch lbs $51.60Artificial plant lbs $7.20Water garden hose lbs $6.00Wood framed mirror lbs $36.00Tool container tote lbs $6.00Tool container tote lbs $6.00California king mattress lbs $44.40Curling iron DENIED – PACKED BY OWNER White dining chair lbs $5.40#gold vase lbs $4.80Hotel collection trash can lbs $ Hotel collection soaps lbs $1.20Welcome mat lbs $ T.Vstand # DENIED – PRE-EXISTING DAMAGEDesk # lbs $28.20Night stand lbs $11.40Vase PBO packed by owner DENIEDItalian wood Desk # lbs $48.00Office -art lbs $16.20Bed room painting lbs $7.20Hallway art lbs $28.80Great room art lbs $ candle sticks lbs $1.20T.Vstand # DENIED – PRE-EXISTING DAMAGEChina plate lbs $1.80Glass & wood coffee table DENIED – PRE-EXISTING DAMAGEKids white mirror lbs $9.60Kids night stand # DENIED – PRE-EXISTING DAMAGE Love Seat # lbs $55.20Foot rest # DENIED – PRE-EXISTING DAMAGE # DENIED – PACKED BY OWNER #DISH PACK – WET DENIED – NOT NOTATIONS AT DELIVERY ON DELIVERY DOCS#T.VSTAND DENIED – PRE-EXISTING DAMAGE TREADMILL DENIED- WEARTOTAL SETTLEMENT: $658.80Finally, upon receipt of your acceptance of this offer in writing, (please sign the attached claim release and return it to me) we will immediately process payment in the amount of $You should receive a check within to days of processingPlease let me know if you have any questions or perhaps you require further informationThank you! Kind Regards, [redacted] Claims Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company on 2/11/did not give a additional 3rd offer like they had informed you the Revdex.com that they would doThat was the date of their 2nd offer that I 100% rejectedAlso they told me that after my move date that I had months to give them a list of damaged itemsIt's not my fault that this company ruined so much of my furniture that I didn't catch it all at one timeI tried to get photos and the claims going asap! My drop off of items was on late Oct It's only in Feb that I noticed the two additional stands were damagedWe can do this either wayBut their was no 3rd offer that should have included all the packing materials I was charged, the storage, and the items they tried to exclude for no reason and the extra night standsThe dishonesty of this company doesn't surprise meYou saw it yourself they said they would make a 3rd offer which I am sure they originally had no intention of doing and then just sat back hoping I would forget they damaged over 20,000$ worth of my items Regards, [redacted]
Unfortunately it is the busiest time of the year for us in the industry, no excuse but we do try our best to accommodate our customer in going back to the residence to pick up their empty cartons (as when the deliveries are made the crews at that time are supposed to unpack and take away the debris that same day) and again we do this to accommodate our customer and the ones that don't want us to unpack their items the crews do try their best to go back and get the empties when we are notified Our apologies for the what you feel was horrible customer service as that is one thing that our company does thrive on is excellent customer service, so I am just astonished that you did not receive that type of serviceI have emailed the customer to find out all details and to take care of getting the empty cartons picked up as soon as possible, I am just waiting to hear from her and we will get this taking care of
Revdex.com:I have reviewed the last response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below:The arguments presented by Ms [redacted] (Republic) regarding timelines - which is the central element of her argument against me - have no basis in fact Her statements are incorrect, and her comments regarding my time in service and description of at item claimed as "infamous" are insulting and demeaning, and representative of a lack of value ascribed to a personal item that my family regarded as important Her comment stating, "I would think..." indicates a subjective notion, not based in fact, but based on a subjective notion of what she feels is correct - clearly not something that justifies a business decision or action The attachment and below description highlight facts surrounding my complaint that refute Republic's position and rebuttal:- There are parts to a claim - the Loss/Damage Report, or LDR, (#1) and the Claim (#2)DPS regulations state the following (see highlighted in the DPS website screen capture on pgof attachment):-- #1) Loss/Damage Report - "You should notify the Transportation Service Provider (TSP) [the Moving Company] of any loss or damage to your personal property within days of the delivery of your shipment." The instructions in paragraph of the screen capture (pg3) state that LDR can be submitted via the DPS moduleThe time stipulation is days NOTE...see pg of the attachmentThis is the "LDR" screen captureI've highlighted the date that it was submitted - 9/11/Hardwood floors WERE annotated and submitted WITHIN the required timelineI do not see how you can dispute this-- #2) Claim - "In order to be eligible for Full Replacement Value (FRV), you must file a claim directly with the Transportation Service Provider (TSP) via DPS within months from the date of deliveryIf the claim is filed more than months from the delivery date you will only be eligible for depreciated value up to two years from delivery."NOTE...see pg of the attachmentThis is the "CLAIM" screen capture, the one that you included in your rebuttal on Revdex.com.orgYes, you have the day count right, 113, but your statement misrepresents which document that daycount applies toYou state the days was the initial LDRThis is not trueThis is the date the "CLAIM" was created, NOT/NOT the "LDR"And as such, is well within the month window requirement Lastly, I have repeatedly asked for documentation from the company highlighting their official policies, as well as contact information for Ms [redacted] 's supervisor Both requests remain unanswered My demands remain - replacement of the damaged portions of the hardwood floor that their movers caused during our move into this house, as well as return of the piece of spare hardwood that the company Republic initially approved to perform the work (a local contractor) took from our house in an effort to match stain color Republic later reneged on this approval, forcing the local contractor to terminate any scheduling of the repair - this action left the contractor still in possession of our spare hardwood floor piece I also demand a formal apology from Republic for personal insult to me and unprofessional behavior in reneging on an approval that forced me to spend exhaustive efforts to rectify.Regards, [redacted]
Please see attached you will notice that on her estimate she signs for basic cent valuation and also on the Bill of Lading she wrote in cents and also initialed ne3xt to itTo answer the questions you have should actually be answered by the claims manager who has been working with this customer as the last I heard is that we were taking her to mediation through the Revdex.com Also [redacted] ***o the sales representative who has more than years in this industry and is very accurate and very good at what he does he would have never told her any different on the valuation
If they will agree to pay the amount checked off in the box of and the packing material price of then we can resolve thisThey are dragging this out way to long and have not provided a statement from [redacted] ( that no longer works there) stating that he did or did not lie to me or address that the move was made in less then days which makes the cent per pound invalidBut just to get this over with they can pay the above amount with is more then fair considering 20,000$ worth of items were damaged