Turn time of 6 to 8 weeks on a rifle bolt that did not work from the Moosberg factory is way to long. It has been 6 weeks and they have not even looked at my gun. The rifle was a gift from my son and the gun did not fire right out of the box. So much for quality
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
First of all I do apologize for the delay, for some reason I never got the original email on 4/15/I will forward this to our corporate office to have this resolved asap
Dear Mr***,
After reading your complaint and gathering the information from Mr*** *** My lead man in tech support who has been in touch with you via phone, I do apologize for the delay in getting your gun serviced, the information that Mr*** has provided you is truewe have
not received this type of barrels from our vendors to have yours replacedhowever, since this has been taking time to get the barrel that we need for your gun I will check with our finished goods ware house to have the entire gun replaced for youi will call you on the phone that you have provided to give you a more accurate time on replacing this gun for you and when it can be shipped out to you
once again I do apologize for the delay but I will make sure this is taken care of ASAP
Best Regards,
*** ***
Customer Service Manager
Dear Mr***,First of all I apologize for the delay and inconvenience this has caused you, when I looked into the service of your over/under I noticed that your gun has been serviced and is ready to be shipped today 5/17/back to Gander Mountain who sent it in for youfor the
inconvenience I am sending you a free Mossberg Soft case and I will also upgrade the shipping to 2nd Day Express at no extra charge.please feel free to contact me at my direct email address if you have any other issues with your gun, I will be more than happy to assist you.my direct email address is: ***Best Regards,*** ***Product Service Manager
To whom it may concern,First of all I would like to apologize for the delay on my response, I would gladly refund Mr*** *** *** what he paid for his shotgunhowever, in order for me to process this request we need to have the gun here physically along with a copy of the
purchase receipt for our accounting department to process a refundi will send a pre-paid label to Mr*** to pick up the shot gun so that he does not pay for shipping, this label will be sent out today 2-2-overnight via FedExonce we get the gun back to our facility I will submit the refund asapBes Regards,*** ***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am awaiting for Mossberg to resolve the issue. I have been notified from Peter at Mossberg and hope to have a final answer tomorrow
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed Complaint ID ***The issue has been satisfaorly setted and I can't find anywhere to place this
information
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
First of all I do apologize for the delay, for some reason I never got the original email on 4/15/2017. I will forward this to our corporate office to have this resolved asap.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
First of all I do apologize for the delay, for some reason I never got the original email on 4/15/I will forward this to our corporate office to have this resolved asap
Dear Mr***,
After reading your complaint and gathering the information from Mr*** *** My lead man in tech support who has been in touch with you via phone, I do apologize for the delay in getting your gun serviced, the information that Mr*** has provided you is truewe have
not received this type of barrels from our vendors to have yours replacedhowever, since this has been taking time to get the barrel that we need for your gun I will check with our finished goods ware house to have the entire gun replaced for youi will call you on the phone that you have provided to give you a more accurate time on replacing this gun for you and when it can be shipped out to you
once again I do apologize for the delay but I will make sure this is taken care of ASAP
Best Regards,
*** ***
Customer Service Manager
Dear Mr***,First of all I apologize for the delay and inconvenience this has caused you, when I looked into the service of your over/under I noticed that your gun has been serviced and is ready to be shipped today 5/17/back to Gander Mountain who sent it in for youfor the
inconvenience I am sending you a free Mossberg Soft case and I will also upgrade the shipping to 2nd Day Express at no extra charge.please feel free to contact me at my direct email address if you have any other issues with your gun, I will be more than happy to assist you.my direct email address is: ***Best Regards,*** ***Product Service Manager
To whom it may concern,I have contacted Mr*** and I will be bringing his gun back to be replaced with a new one.Best Regards,*** ***
To whom it may concern,First of all I would like to apologize for the delay on my response, I would gladly refund Mr*** *** *** what he paid for his shotgunhowever, in order for me to process this request we need to have the gun here physically along with a copy of the
purchase receipt for our accounting department to process a refundi will send a pre-paid label to Mr*** to pick up the shot gun so that he does not pay for shipping, this label will be sent out today 2-2-overnight via FedExonce we get the gun back to our facility I will submit the refund asapBes Regards,*** ***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am awaiting for Mossberg to resolve the issue. I have been notified from Peter at Mossberg and hope to have a final answer tomorrow
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed Complaint ID ***The issue has been satisfaorly setted and I can't find anywhere to place this
information
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
First of all I do apologize for the delay, for some reason I never got the original email on 4/15/2017. I will forward this to our corporate office to have this resolved asap.
sold the gun today and bought a new gun.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]