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Mossman Brothers Pools, Inc.

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Reviews Mossman Brothers Pools, Inc.

Mossman Brothers Pools, Inc. Reviews (5)

Good Afternoon,Mr [redacted] claimed he would be in town the week of the 26th of May, and that he was out of town until then.  On the morning of the 26th he emails [redacted], the owner,  telling him we were nothing but "lip service" of which I sent him a reply that we were happy to see he was back in town and that if he could please call or email times to meet. I also asked him in that email if he could please give us a decision (per the previous email we sent him and the Revdex.com) on whether he wanted the blower or the stand pipe for the air loop to encourage the venturi action of the spa therapies.  We received no further response that day.  We called him the next day to confirm whether he received the email and to again request a time for an appointment to meet with him and what his decision was.  He did not respond that day either.  HE finally called [redacted] our service and warranty department back on Friday, last week, the 29th.  An appointment has been set for Monday, June 8 to go out to his property.  Yet his request was for a different action to be done.  Now he would like his spa jets to be blown out, stating one of the therapies is clogged.  This is a completely new complaint and separate from the issue that he originally contacted us and Revdex.com about.  He has yet to resolve the question, would he like a blower or air loop line and so the long term solution remains.  The fact is that the equipment is 70 ft away.  IF he wants better therapy action, the blower or a stand pipe for the air line is the ONLY other viable solutions to the issue that he claims he doesn't have the same therapy action as he has had in his other spas over the years. [redacted] will be bringing a blower motor and plumbing to enable us to add this if he chooses on Monday, but if he only wants a therapy head blown out, then we will accommodate him but the long term solution will remain unresolved if he cannot or will not give us the choice to remedy the issue.As he has refused to respond to me, I am sending this directly to you in hopes he receives this well and we can come to a long term solution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action, at my schedule,(May 26th) since I am not local any more, if it does fix the situation to my satisfaction, will consider this complaint resolved.  If Mossman cannot fix this to my satisfaction, I want to have a third party inspect and report their findings, at the expense of the pool builder.  I have been dealing with Mossman on this matter since last summer.  I am not completely satisfied with the explanation of the spa air line being too far from the pump to provide a venturi effect.  And the leak was caused by the piping alteration, not present before.  The pool builder should not consider the job complete until the purchaser is satisfied with the operation.  The operation of the Mossman Pool was flawed from the 1st day with a defective filter, and pump that failed, spa jets blocked, water features that did not function as designed,and numerous other problems that I have recorded. The very least Mossman can do now is to make this spa operate similar to EVERY other spas I have ever been in.  That was what was sold to us, and that is what we expect to receive.

Regards,

Good Afternoon,Mr [redacted] claimed he would be in town the week of the 26th of May, and that he was out of town until then.  On the morning of the 26th he emails [redacted], the owner,  telling him we were nothing but "lip service" of which I sent him a reply that we were happy to see he was back in town and that if he could please call or email times to meet. I also asked him in that email if he could please give us a decision (per the previous email we sent him and the Revdex.com) on whether he wanted the blower or the stand pipe for the air loop to encourage the venturi action of the spa therapies.  We received no further response that day.  We called him the next day to confirm whether he received the email and to again request a time for an appointment to meet with him and what his decision was.  He did not respond that day either.  HE finally called [redacted] our service and warranty department back on Friday, last week, the 29th.  An appointment has been set for Monday, June 8 to go out to his property.  Yet his request was for a different action to be done.  Now he would like his spa jets to be blown out, stating one of the therapies is clogged.  This is a completely new complaint and separate from the issue that he originally contacted us and Revdex.com about.  He has yet to resolve the question, would he like a blower or air loop line and so the long term solution remains.  The fact is that the equipment is 70 ft away.  IF he wants better therapy action, the blower or a stand pipe for the air line is the ONLY other viable solutions to the issue that he claims he doesn't have the same therapy action as he has had in his other spas over the years. [redacted] will be bringing a blower motor and plumbing to enable us to add this if he chooses on Monday, but if he only wants a therapy head blown out, then we will accommodate him but the long term solution will remain unresolved if he cannot or will not give us the choice to remedy the issue.As he has refused to respond to me, I am sending this directly to you in hopes he receives this well and we can come to a long term solution.

Mr. [redacted],I do apologize that you feel your spa is not functioning correctly. The way spa jets function is this: You have plumbing that loops around the spa that is fed water by the filtration pump and that water exit's the therapy jet orifices. There is a secondary loop that is...

located immediately above this water loop and contains air. It is attached to the water loop below via Tee's (I've attached a photo illustrating this) the concept is when water passes underneath, it will draw in air and mix it to create the therapeutic action, we call this a venturi effect. Because your spa is raised 18", as well as the fact that your pool equipment is over 50' away from the spa, it requires an mechanical air blower to assist in creating this venturi effect. The spa is simply too far out of theground and too far from the equipment to function without this air blower. The design of your spa is very standard, and a air blower is a very normal practice in the swimming pool industry. Your claim that the spa jets functioned without the blower initially is due to a leak that was located in a valve box near the spa, which allowed air to enter the lines and assist the venturi. Unfortunately this also allowed water to leak out. This leak was fixed when we removed the 3 way valve that controlled your water feature per your request when we looped the plumbing to change how the water feature operates. The leak was fixed during the process, which is now allowing the spa to function as it should. We have offered and can still do a airline within 8' of the spa, which will be a stand pipe that finishes above water, and will assist in allowing more air into the lines due to it's closer proximity to the spa. We have also offered a smaller air blower to reduce the force of the jets. Additionally, we are willing to come out and test different pump speeds on your variable pump to determine if any of them are more desirable for you. Best Regards,[redacted]

Review: The spa portion of the pool installation is not functioning properly. I have been complaining to Mossman since June of last year when I was required to pay in full for the job. They have come out many times and did some cleaning out of the lines but the problem continues and they now say the spa is functioning as it was designed. However, it is not functioning like any other spa we have used elseware.

We paid this company top dollar for a spa that does not deliver.Desired Settlement: If the spa has to be rebuilt in order to function properly, then it needs to be done. If the plumbing is partially p[lugged from bad workmanship, then it needs to be redone, so the operation is functioning correctly.

Business

Response:

Mr. [redacted],I do apologize that you feel your spa is not functioning correctly. The way spa jets function is this: You have plumbing that loops around the spa that is fed water by the filtration pump and that water exit's the therapy jet orifices. There is a secondary loop that is located immediately above this water loop and contains air. It is attached to the water loop below via Tee's (I've attached a photo illustrating this) the concept is when water passes underneath, it will draw in air and mix it to create the therapeutic action, we call this a venturi effect. Because your spa is raised 18", as well as the fact that your pool equipment is over 50' away from the spa, it requires an mechanical air blower to assist in creating this venturi effect. The spa is simply too far out of theground and too far from the equipment to function without this air blower. The design of your spa is very standard, and a air blower is a very normal practice in the swimming pool industry. Your claim that the spa jets functioned without the blower initially is due to a leak that was located in a valve box near the spa, which allowed air to enter the lines and assist the venturi. Unfortunately this also allowed water to leak out. This leak was fixed when we removed the 3 way valve that controlled your water feature per your request when we looped the plumbing to change how the water feature operates. The leak was fixed during the process, which is now allowing the spa to function as it should. We have offered and can still do a airline within 8' of the spa, which will be a stand pipe that finishes above water, and will assist in allowing more air into the lines due to it's closer proximity to the spa. We have also offered a smaller air blower to reduce the force of the jets. Additionally, we are willing to come out and test different pump speeds on your variable pump to determine if any of them are more desirable for you. Best Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action, at my schedule,(May 26th) since I am not local any more, if it does fix the situation to my satisfaction, will consider this complaint resolved. If Mossman cannot fix this to my satisfaction, I want to have a third party inspect and report their findings, at the expense of the pool builder. I have been dealing with Mossman on this matter since last summer. I am not completely satisfied with the explanation of the spa air line being too far from the pump to provide a venturi effect. And the leak was caused by the piping alteration, not present before. The pool builder should not consider the job complete until the purchaser is satisfied with the operation. The operation of the Mossman Pool was flawed from the 1st day with a defective filter, and pump that failed, spa jets blocked, water features that did not function as designed,and numerous other problems that I have recorded. The very least Mossman can do now is to make this spa operate similar to EVERY other spas I have ever been in. That was what was sold to us, and that is what we expect to receive.

Regards,

Business

Response:

Good Afternoon,Mr [redacted] claimed he would be in town the week of the 26th of May, and that he was out of town until then. On the morning of the 26th he emails [redacted], the owner, telling him we were nothing but "lip service" of which I sent him a reply that we were happy to see he was back in town and that if he could please call or email times to meet. I also asked him in that email if he could please give us a decision (per the previous email we sent him and the Revdex.com) on whether he wanted the blower or the stand pipe for the air loop to encourage the venturi action of the spa therapies. We received no further response that day. We called him the next day to confirm whether he received the email and to again request a time for an appointment to meet with him and what his decision was. He did not respond that day either. HE finally called [redacted] our service and warranty department back on Friday, last week, the 29th. An appointment has been set for Monday, June 8 to go out to his property. Yet his request was for a different action to be done. Now he would like his spa jets to be blown out, stating one of the therapies is clogged. This is a completely new complaint and separate from the issue that he originally contacted us and Revdex.com about. He has yet to resolve the question, would he like a blower or air loop line and so the long term solution remains. The fact is that the equipment is 70 ft away. IF he wants better therapy action, the blower or a stand pipe for the air line is the ONLY other viable solutions to the issue that he claims he doesn't have the same therapy action as he has had in his other spas over the years. [redacted] will be bringing a blower motor and plumbing to enable us to add this if he chooses on Monday, but if he only wants a therapy head blown out, then we will accommodate him but the long term solution will remain unresolved if he cannot or will not give us the choice to remedy the issue.As he has refused to respond to me, I am sending this directly to you in hopes he receives this well and we can come to a long term solution.

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Description: Swimming Pool Contractors, Dealers, Design, Contractor - Remodel & Repair, Fireplaces, Landscape Contractors, Landscape Designers, Patio & Deck Builders

Address: 9382 E Bahia Dr Ste B102, Scottsdale, Arizona, United States, 85260-1578

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