Brought my car in for a problem related to a previous repairWhile my truck was in the service department for evaluation, the entire right side of my truck was scratchedThere were deep scratches that penetrated below the clear coat I contacted the service coordinator Eddie A*** and he requested that I bring the vehicle back into the dealership to rectify the problemI was contacted several days later stating the the vehicle was ready for pickupWhen I arrived on site, they had only tried to buff the scratches out which did not workI spoke with the Service Manager, Sxott N*** and he assured me that it would be taken care ofHe stated that he had given instruction for the service techs to call him to exam the vehicle prior to calling me to pickup the vehicleI was contacted today and stated that the vehicle was ready for pickupWhen my husband arrived on site, they had tried to cover the scratches with touch up paintWe have tried to discuss this problem and have it r
Brought my car in for a problem related to a previous repairWhile my truck was in the service department for evaluation, the entire right side of my truck was scratchedThere were deep scratches that penetrated below the clear coat I contacted the service coordinator Eddie A*** and he requested that I bring the vehicle back into the dealership to rectify the problemI was contacted several days later stating the the vehicle was ready for pickupWhen I arrived on site, they had only tried to buff the scratches out which did not workI spoke with the Service Manager, Sxott N*** and he assured me that it would be taken care ofHe stated that he had given instruction for the service techs to call him to exam the vehicle prior to calling me to pickup the vehicleI was contacted today and stated that the vehicle was ready for pickupWhen my husband arrived on site, they had tried to cover the scratches with touch up paintWe have tried to discuss this problem and have it r