Mossy Nissan Chula Vista

We contacted Mr [redacted] to get more specifics regarding his complaintMr [redacted] was advised by his local dealer ( [redacted] in [redacted] ) that he had paid too much money for this vehicle, and is therefore unhappy with the deal he madeWe offered to review all the numbers over the phone, so he can better understand the value he receivedHe had purchased a vehicle with no money out of pocket, and rolled over the negative equity from a travehicleHe had also received a low interest rateThe final number reflected the negative equity and tax and other government fees and were therefore higher than the selling price of the vehicleHe POLITELY stopped us from explaining and said he was disappointed and would not purchase another NissanHe had previously had good experience with Ford and would return to themWe truly regret not being able to explain the math to Mr [redacted] ’s satisfaction, and also regret losing a good customer due to a confusion created by another biased competitorRespectfully, Mossy Nissan Management

We contacted Mr [redacted] to get more specifics regarding his complaintMr [redacted] was advised by his local dealer ( [redacted] in [redacted] ) that he had paid too much money for this vehicle, and is therefore unhappy with the deal he madeWe offered to review all the numbers over the phone, so he can better understand the value he receivedHe had purchased a vehicle with no money out of pocket, and rolled over the negative equity from a travehicleHe had also received a low interest rateThe final number reflected the negative equity and tax and other government fees and were therefore higher than the selling price of the vehicleHe POLITELY stopped us from explaining and said he was disappointed and would not purchase another NissanHe had previously had good experience with Ford and would return to themWe truly regret not being able to explain the math to Mr [redacted] ’s satisfaction, and also regret losing a good customer due to a confusion created by another biased competitor.Respectfully,Mossy Nissan Management

I called the customer and spoke with her.And after doing some research, *** *** *** will not cover her vehicle ; the ESCL ( Electronic Steering Control Lock) has a warranty that expired on 4/25/2015.Ms*** also mentioned to me that Nissan Consumer Affairs also contacted her today and
they said that they cannot provide her a warranty extension.I contacted the FOM (Fix Operations Manager) for Nissan to see if we can get any goodwill on her vehicle and because it’s been almost two years ago from that expiration dateNissan just cannot do anything at this point. I refunded Ms***’s diagnostic fee of $and she sent a tow truck today and picked up her car.I also offered her discounts on both parts and labor if she does decide to get her vehicle fix with us.I mentioned that if she decide to look for another Nissan, that I would be willing to help her get another one at employee pricing. Please let me know what else I have to do with regards to this complaint

We contacted Mr. [redacted] to get more specifics regarding his complaint. Mr. [redacted] was advised by his local dealer ([redacted] in [redacted]) that he had paid too much money for this vehicle, and is therefore unhappy with the deal he made. We offered to review all the numbers over the phone, so he...

can better understand the value he received. He had purchased a vehicle with no money out of pocket, and rolled over the negative equity from a trade-in vehicle. He had also received a low interest rate. The final number reflected the negative equity and tax and other government fees and were therefore higher than the selling price of the vehicle. He POLITELY stopped us from explaining and said he was disappointed and would not purchase another Nissan. He had previously had good experience with Ford and would return to them. We truly regret not being able to explain the math to Mr. [redacted]’s satisfaction, and also regret losing a good customer due to a confusion created by another biased competitor.Respectfully,Mossy Nissan Management.

We contacted Mr. [redacted] to get more specifics regarding his complaint. Mr. [redacted] was advised by his local...

dealer ([redacted] in [redacted]) that he had paid too much money for this vehicle, and is therefore unhappy with the deal he made. We offered to review all the numbers over the phone, so he can better understand the value he received. He had purchased a vehicle with no money out of pocket, and rolled over the negative equity from a trade-in vehicle. He had also received a low interest rate. The final number reflected the negative equity and tax and other government fees and were therefore higher than the selling price of the vehicle. He POLITELY stopped us from explaining and said he was disappointed and would not purchase another Nissan. He had previously had good experience with Ford and would return to them. We truly regret not being able to explain the math to Mr. [redacted]’s satisfaction, and also regret losing a good customer due to a confusion created by another biased competitor.
Respectfully,
Mossy Nissan Management.