Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If the tires were rotated, all four tires would show equal wearThe two rear tires are still almost new looking with lots of mileage to goThe two front tires were each evenly worn showing they were not rotatedThe alignment was fine as the two tires wore evenlyIn any event, tires don't wear at mi
Reference: # [redacted] sans-serif;">Customer: [redacted] Thank you for bringing this matter to our attentionWe value all of our clients and strive to serve them well I have researched this and found that the refund was processed last yearIn this instance, the refund went to the lienholder of the vehicle and not the registered ownerOur check in the full amount of $was processed 9/30/with their lienholder Our Finance Director, [redacted] , has contacted Mr [redacted] and explained what happenedHe thanked her for the call Please let me know if we can be of further assistance Thank you, ***
Complaint #***
*** ***
Dear *** ***,
I have reviewed the service history of Mrand Mrs.*** and have also read their statement
Their vehicle has approximately 20,miles and we rotated their tires two times
In
January of they were rotated during their regular service (the vehicle had 9,miles)
In May of they were again rotated during their regular service (approx13,miles)
In September during their regular service, we recommended two tires due to uneven wear (approx17,miles)
The tires, according to our records and their statement, only spent approx4,miles in one location and 16,miles in the otherIt was noted that there was uneven wear on the tires in SeptemberWe are unable to guarantee the life span of a set of tiresThere are many factors that contribute to the life, including alignment, rotation intervals and driving habitsThe wear on this customer’s tires are not inconsistent with the services that were performedThey were rotated…then rotated back about 4,miles laterThe services were done
It is recommended, based on their history that they rotate every approx.5,miles and have alignment checked regularlyAlignment may have contributed to the uneven wear on the tires in question
I’m sorry, but we are unable to reimburse the client for their tiresWe performed all services that the customer requestedRegarding calls; it is our policy to return clients’ calls and we have spoken to this clientI will review and reinforce our policies with my service team
We strive to deliver excellent customer service with every client and will continue to do so in the future
Thank you,
*** ***
*** *** General Manager Mossy Nissan Escondido *** office
Dear *** ***,
face="Calibri">I spoke with Mr*** moments ago and let him know that we will refund his $as a goodwill gestureMy Service Manager had been in contact with him on Friday afternoon, the 25th
I let him know that I had not received a call from him on the 24th as I would have returned the call
I also advised him that I spoke with the Service Manager as well as the Technician who looked at his vehicleI explained that the code was retrieved from his vehicle and that it is in fact a code for catalytic converter issueI also advised him that it is likely that the code will returnHe clearly does not believe what we said, and in the place of arguing, we are happy to refund his money
We regret that we were unable to meet his expectations at this time and wish the best for Mr*** and his vehicle
Thank you,
*** *** *** *** Mossy Nissan Escondido *** office
Dear *** ***,
I apologize if my prior responses have been unclear or difficult to understandI’m doing my best to explain the conditions and results of this matterCustomer service is very important to and vital to our businessWe continue to make every effort to help customers
I recapped these key factors in a prior response, but will briefly restate it for clarityThe tires were rotated two times in a mile spanThey spent 82% of their life on the front and 18% on the backWe noted uneven wear prior to any complaint by the client (it was noted that there was uneven wear on the tires and that an alignment check was needed at their last visit with us on 9/16/2014)We were unable to confirm any tire conditions after that, as we have not seen the vehicle for service since then
The client is claiming that we did not rotate the tires; and this caused premature tire wearThe truth is that we did rotate the tiresTwo rotations in a mile span, combined with the prior noted uneven wear can also cause the condition the client experienced. Other factors such as driving habits and road conditions can also contributeIt is still our recommendation that the client to rotate their tires more often and have the alignment checked in order to get the longest wear
Regarding unanswered calls; our Service Manager did not note exact times that any calls were returnedHe remembers talking with the client in late 2014, but not the exact dates or order of calls and/or returned calls from that long agoIt is our policy and practice to return calls as soon as possible and communicate with our clientsIf a call was not returned, it was an oversightFor that we apologizeOur goal is always to serve our clients well and meet their needs
I have not spoken with the client, but I’m happy to speak with them if they have any further questions
Thank you,
*** ***
General Manager
Dear *** ***,
The client claims that we did not rotate his tiresWe did in fact rotate the tires two times according to our recordsThis is a common service and we execute it hundreds of times every yearIt is not easily forgotten
The tires were rotated at 9,miles on 1/15/(this is the 1st time they were rotated according to our records)
3,miles later on 5/14/they were again rotated with 13,miles on the vehicle
On 9/16/at 17,miles, they were recommended for replacement and alignment check due to uneven wearNo rotation was done on this visit
Based on these records and the client’s statement that they were replaced at 20,miles, it appears that they spent 16,miles on front and 3,miles on the backThat would equate to 82% of the time on the front and 18% on the backThis is consistent with the wear the client is reporting as well as our recordsOur records further indicate that at 17,miles they had uneven wear and were recommended for replacement and alignment checkWe did not see the tires at 20,miles, but it is likely that the tires were still showing the uneven wear we reported
With this in mind, I am willing to extend to this client complimentary tire rotationsI’d recommend an alignment based on the wear we noted at the 17,markBased on their driving habits, with timely rotations and alignment, the client should be able to get better wear out of their tires
Thank you,
*** ***
General Manager Mossy Nissan Escondido office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If the tires were rotated, all four tires would show equal wearIn this case the two rear tires are new looking with very little wearThe two front tires were evenly worn down to almost being baldThis would show that they were not rotated as the records showIn addition, the alignment is fine as the tires were worn evenlyAside from that, why did no one return my calls or message?
Complaint #***
face="Calibri">*** ***
Dear *** ***,
I have reviewed the service history of Mrand Mrs.*** and have also read their statement
Their vehicle has approximately 20,miles and we rotated their tires two times
In January of they were rotated during their regular service (the vehicle had 9,miles)
In May of they were again rotated during their regular service (approx13,miles)
In September during their regular service, we recommended two tires due to uneven wear (approx17,miles)
The tires, according to our records and their statement, only spent approx4,miles in one location and 16,miles in the otherIt was noted that there was uneven wear on the tires in SeptemberWe are unable to guarantee the life span of a set of tiresThere are many factors that contribute to the life, including alignment, rotation intervals and driving habitsThe wear on this customer’s tires are not inconsistent with the services that were performedThey were rotated…then rotated back about 4,miles laterThe services were done
It is recommended, based on their history that they rotate every approx.5,miles and have alignment checked regularlyAlignment may have contributed to the uneven wear on the tires in question
I’m sorry, but we are unable to reimburse the client for their tiresWe performed all services that the customer requestedRegarding calls; it is our policy to return clients’ calls and we have spoken to this clientI will review and reinforce our policies with my service team
We strive to deliver excellent customer service with every client and will continue to do so in the future
Thank you,
*** ***
*** ***
General Manager Mossy Nissan Escondido *** office
Revdex.com:
The case above was closed before my issue was fully addressed, which I could not reply with an accurate response until the issue was resolved. The issue was fully resolved today Tuesday December 27th, 2016. Now that the vehicle brakes have been fully serviced and inspected free of additional charges, I can say that I am fully satisfied. I beg you to re open the case and change the status from "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." to consumer is happy and fully satisfied or something to that nature. The sales manager at Mossy Nissan of Escondido was extremely pleasant and very helpful in addressing my concerns. He showed that he wanted to keep my business and I may in fact consider Mossy Nissan of Escondido for future vehicle purchases. Once again I beg you to re open the case to change the status to show my full satisfaction with both service and how the complaint was resolved.
I have reviewed the response made by the business in reference to complaint ID 11879397, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I apologize if my prior responses have been unclear or difficult to understand. I’m doing my best to explain the conditions and results of this matter. Customer service is very important to and vital to our business. We continue to make every effort to help customers.
I recapped these key factors in a prior response, but will briefly restate it for clarity. The tires were rotated two times in a 3603 mile span. They spent 82% of their life on the front and 18% on the back. We noted uneven wear prior to any complaint by the client (it was noted that there was uneven wear on the tires and that an alignment check was needed at their last visit with us on 9/16/2014). We were unable to confirm any tire conditions after that, as we have not seen the vehicle for service since then.
The client is claiming that we did not rotate the tires; and this caused premature tire wear. The truth is that we did rotate the tires. Two rotations in a 3603 mile span, combined with the prior noted uneven wear can also cause the condition the client experienced. Other factors such as driving habits and road conditions can also contribute. It is still our recommendation that the client to rotate their tires more often and have the alignment checked in order to get the longest wear.
Regarding unanswered calls; our Service Manager did not note exact times that any calls were returned. He remembers talking with the client in late 2014, but not the exact dates or order of calls and/or returned calls from that long ago. It is our policy and practice to return calls as soon as possible and communicate with our clients. If a call was not returned, it was an oversight. For that we apologize. Our goal is always to serve our clients well and meet their needs.
I have not spoken with the client, but I’m happy to speak with them if they have any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
If the tires were rotated, all four tires would show equal wear. The two rear tires are still almost new looking with lots of mileage to go. The two front tires were each evenly worn showing they were not rotated. The alignment was fine as the two tires wore evenly. In any event, tires don't wear at 20000 mi.
The client claims that we did not rotate his tires. We did in fact rotate the tires two times according to our records. This is a common service and we execute it hundreds of times every year. It is not easily forgotten.
The tires were rotated at 9,891 miles on 1/15/14 (this is the 1st time they were rotated according to our records)
3,603 miles later on 5/14/14 they were again rotated with 13,494 miles on the vehicle.
On 9/16/14 at 17,755 miles, they were recommended for replacement and alignment check due to uneven wear. No rotation was done on this visit.
Based on these records and the client’s statement that they were replaced at 20,000 miles, it appears that they spent 16,397 miles on front and 3,603 miles on the back. That would equate to 82% of the time on the front and 18% on the back. This is consistent with the wear the client is reporting as well as our records. Our records further indicate that at 17,755 miles they had uneven wear and were recommended for replacement and alignment check. We did not see the tires at 20,000 miles, but it is likely that the tires were still showing the uneven wear we reported.
With this in mind, I am willing to extend to this client 2 complimentary tire rotations. I’d recommend an alignment based on the wear we noted at the 17,755 mark. Based on their driving habits, with timely rotations and alignment, the client should be able to get better wear out of their tires.
Thank you,
[redacted] General Manager Mossy Nissan Escondido 760.746.5050 office
While my car was in the service center being repaired it was damaged on the bumper and headlight. I found the damage when I came to pick up my car. None of the advisors were customer service oriented and never apologized. The manager wasn't in so I had to bring the car back to have the manager look at it the following week. First of all, I was told the manager would call me by 10 AM on Monday morning and I never heard from him so I had to call several times before getting in touch with him to let him know of the situation. When I brought the car in after talking with him, he used a cloth to "wipe off" scratches on the headlight and said there wasn't any damage on the car and there was nothing they could do about it. The people who work here are dishonest and are careless about their work. The work they do isn't accurate and they don't treat property of the vehicles with respect or honesty. I would never trust to bring my car back to this dealership. No one treated me nicely and never apologized for what went on, so I'm taking the situation further to the district manager to get security video footage of the damage done and the person responsible.
case above was closed before my issue was fully addressed, which I could not reply with an accurate response until the issue was resolved. The issue was fully resolved today Tuesday December 27th, 2016. Now that the vehicle brakes have been fully serviced and inspected free of additional charges, I can say that I am fully satisfied. I beg you to re open the case and change the status from "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." to consumer is happy and fully satisfied or something to that nature. The sales manager at Mossy Nissan of Escondido was extremely pleasant and very helpful in addressing my concerns. He showed that he wanted to keep my business and I may in fact consider Mossy Nissan of Escondido for future vehicle purchases. Once again I beg you to re open the case to change the status to show my full satisfaction with both service and how the complaint was resolved.
I have reviewed the response made by the business in reference to complaint ID 11879397, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for bringing this matter to our attention. We value all of our clients and strive to serve them well.
I have researched this and found that the refund was processed last year. In this instance, the refund went to the lienholder of the vehicle and not the registered owner. Our check in the full amount of $395.00 was processed 9/30/13 with their lienholder.
Our Finance Director, [redacted], has contacted Mr. [redacted] and explained what happened. He thanked her for the call.
Please let me know if we can be of further assistance.
Dear [redacted],
I have spoke to Mr. [redacted] and have arranged to have his vehicle inspected on Tuesday December 27th at our Chula Vista location. He was very happy and thank us for addressing his concern.
Dear [redacted],
I spoke with Mr. [redacted] moments ago and let him know that we will refund his $99.99 as a goodwill gesture. My Service Manager had been in contact with him on Friday afternoon, the 25th.
I let him know that I had not received a call from him on the 24th as I would...
have returned the call.
I also advised him that I spoke with the Service Manager as well as the Technician who looked at his vehicle. I explained that the code was retrieved from his vehicle and that it is in fact a code for catalytic converter issue. I also advised him that it is likely that the code will return. He clearly does not believe what we said, and in the place of arguing, we are happy to refund his money.
We regret that we were unable to meet his expectations at this time and wish the best for Mr. [redacted] and his vehicle.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If the tires were rotated, all four tires would show equal wearThe two rear tires are still almost new looking with lots of mileage to goThe two front tires were each evenly worn showing they were not rotatedThe alignment was fine as the two tires wore evenlyIn any event, tires don't wear at mi
Reference: # [redacted] sans-serif;">Customer: [redacted] Thank you for bringing this matter to our attentionWe value all of our clients and strive to serve them well I have researched this and found that the refund was processed last yearIn this instance, the refund went to the lienholder of the vehicle and not the registered ownerOur check in the full amount of $was processed 9/30/with their lienholder Our Finance Director, [redacted] , has contacted Mr [redacted] and explained what happenedHe thanked her for the call Please let me know if we can be of further assistance Thank you, ***
Complaint #***
*** ***
Dear *** ***,
I have reviewed the service history of Mrand Mrs.*** and have also read their statement
Their vehicle has approximately 20,miles and we rotated their tires two times
In
January of they were rotated during their regular service (the vehicle had 9,miles)
In May of they were again rotated during their regular service (approx13,miles)
In September during their regular service, we recommended two tires due to uneven wear (approx17,miles)
The tires, according to our records and their statement, only spent approx4,miles in one location and 16,miles in the otherIt was noted that there was uneven wear on the tires in SeptemberWe are unable to guarantee the life span of a set of tiresThere are many factors that contribute to the life, including alignment, rotation intervals and driving habitsThe wear on this customer’s tires are not inconsistent with the services that were performedThey were rotated…then rotated back about 4,miles laterThe services were done
It is recommended, based on their history that they rotate every approx.5,miles and have alignment checked regularlyAlignment may have contributed to the uneven wear on the tires in question
I’m sorry, but we are unable to reimburse the client for their tiresWe performed all services that the customer requestedRegarding calls; it is our policy to return clients’ calls and we have spoken to this clientI will review and reinforce our policies with my service team
We strive to deliver excellent customer service with every client and will continue to do so in the future
Thank you,
*** ***
*** *** General Manager Mossy Nissan Escondido *** office
Dear *** ***,
face="Calibri">I spoke with Mr*** moments ago and let him know that we will refund his $as a goodwill gestureMy Service Manager had been in contact with him on Friday afternoon, the 25th
I let him know that I had not received a call from him on the 24th as I would have returned the call
I also advised him that I spoke with the Service Manager as well as the Technician who looked at his vehicleI explained that the code was retrieved from his vehicle and that it is in fact a code for catalytic converter issueI also advised him that it is likely that the code will returnHe clearly does not believe what we said, and in the place of arguing, we are happy to refund his money
We regret that we were unable to meet his expectations at this time and wish the best for Mr*** and his vehicle
Thank you,
*** *** *** *** Mossy Nissan Escondido *** office
Dear *** ***,
I apologize if my prior responses have been unclear or difficult to understandI’m doing my best to explain the conditions and results of this matterCustomer service is very important to and vital to our businessWe continue to make every effort to help customers
I recapped these key factors in a prior response, but will briefly restate it for clarityThe tires were rotated two times in a mile spanThey spent 82% of their life on the front and 18% on the backWe noted uneven wear prior to any complaint by the client (it was noted that there was uneven wear on the tires and that an alignment check was needed at their last visit with us on 9/16/2014)We were unable to confirm any tire conditions after that, as we have not seen the vehicle for service since then
The client is claiming that we did not rotate the tires; and this caused premature tire wearThe truth is that we did rotate the tiresTwo rotations in a mile span, combined with the prior noted uneven wear can also cause the condition the client experienced. Other factors such as driving habits and road conditions can also contributeIt is still our recommendation that the client to rotate their tires more often and have the alignment checked in order to get the longest wear
Regarding unanswered calls; our Service Manager did not note exact times that any calls were returnedHe remembers talking with the client in late 2014, but not the exact dates or order of calls and/or returned calls from that long agoIt is our policy and practice to return calls as soon as possible and communicate with our clientsIf a call was not returned, it was an oversightFor that we apologizeOur goal is always to serve our clients well and meet their needs
I have not spoken with the client, but I’m happy to speak with them if they have any further questions
Thank you,
*** ***
General Manager
Dear *** ***,
The client claims that we did not rotate his tiresWe did in fact rotate the tires two times according to our recordsThis is a common service and we execute it hundreds of times every yearIt is not easily forgotten
The tires were rotated at 9,miles on 1/15/(this is the 1st time they were rotated according to our records)
3,miles later on 5/14/they were again rotated with 13,miles on the vehicle
On 9/16/at 17,miles, they were recommended for replacement and alignment check due to uneven wearNo rotation was done on this visit
Based on these records and the client’s statement that they were replaced at 20,miles, it appears that they spent 16,miles on front and 3,miles on the backThat would equate to 82% of the time on the front and 18% on the backThis is consistent with the wear the client is reporting as well as our recordsOur records further indicate that at 17,miles they had uneven wear and were recommended for replacement and alignment checkWe did not see the tires at 20,miles, but it is likely that the tires were still showing the uneven wear we reported
With this in mind, I am willing to extend to this client complimentary tire rotationsI’d recommend an alignment based on the wear we noted at the 17,markBased on their driving habits, with timely rotations and alignment, the client should be able to get better wear out of their tires
Thank you,
*** ***
General Manager Mossy Nissan Escondido office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If the tires were rotated, all four tires would show equal wearIn this case the two rear tires are new looking with very little wearThe two front tires were evenly worn down to almost being baldThis would show that they were not rotated as the records showIn addition, the alignment is fine as the tires were worn evenlyAside from that, why did no one return my calls or message?
Complaint #***
face="Calibri">*** ***
Dear *** ***,
I have reviewed the service history of Mrand Mrs.*** and have also read their statement
Their vehicle has approximately 20,miles and we rotated their tires two times
In January of they were rotated during their regular service (the vehicle had 9,miles)
In May of they were again rotated during their regular service (approx13,miles)
In September during their regular service, we recommended two tires due to uneven wear (approx17,miles)
The tires, according to our records and their statement, only spent approx4,miles in one location and 16,miles in the otherIt was noted that there was uneven wear on the tires in SeptemberWe are unable to guarantee the life span of a set of tiresThere are many factors that contribute to the life, including alignment, rotation intervals and driving habitsThe wear on this customer’s tires are not inconsistent with the services that were performedThey were rotated…then rotated back about 4,miles laterThe services were done
It is recommended, based on their history that they rotate every approx.5,miles and have alignment checked regularlyAlignment may have contributed to the uneven wear on the tires in question
I’m sorry, but we are unable to reimburse the client for their tiresWe performed all services that the customer requestedRegarding calls; it is our policy to return clients’ calls and we have spoken to this clientI will review and reinforce our policies with my service team
We strive to deliver excellent customer service with every client and will continue to do so in the future
Thank you,
*** ***
*** ***
General Manager Mossy Nissan Escondido *** office
Revdex.com:
The case above was closed before my issue was fully addressed, which I could not reply with an accurate response until the issue was resolved. The issue was fully resolved today Tuesday December 27th, 2016. Now that the vehicle brakes have been fully serviced and inspected free of additional charges, I can say that I am fully satisfied. I beg you to re open the case and change the status from "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." to consumer is happy and fully satisfied or something to that nature. The sales manager at Mossy Nissan of Escondido was extremely pleasant and very helpful in addressing my concerns. He showed that he wanted to keep my business and I may in fact consider Mossy Nissan of Escondido for future vehicle purchases. Once again I beg you to re open the case to change the status to show my full satisfaction with both service and how the complaint was resolved.
I have reviewed the response made by the business in reference to complaint ID 11879397, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted],
I apologize if my prior responses have been unclear or difficult to understand. I’m doing my best to explain the conditions and results of this matter. Customer service is very important to and vital to our business. We continue to make every effort to help customers.
I recapped these key factors in a prior response, but will briefly restate it for clarity. The tires were rotated two times in a 3603 mile span. They spent 82% of their life on the front and 18% on the back. We noted uneven wear prior to any complaint by the client (it was noted that there was uneven wear on the tires and that an alignment check was needed at their last visit with us on 9/16/2014). We were unable to confirm any tire conditions after that, as we have not seen the vehicle for service since then.
The client is claiming that we did not rotate the tires; and this caused premature tire wear. The truth is that we did rotate the tires. Two rotations in a 3603 mile span, combined with the prior noted uneven wear can also cause the condition the client experienced. Other factors such as driving habits and road conditions can also contribute. It is still our recommendation that the client to rotate their tires more often and have the alignment checked in order to get the longest wear.
Regarding unanswered calls; our Service Manager did not note exact times that any calls were returned. He remembers talking with the client in late 2014, but not the exact dates or order of calls and/or returned calls from that long ago. It is our policy and practice to return calls as soon as possible and communicate with our clients. If a call was not returned, it was an oversight. For that we apologize. Our goal is always to serve our clients well and meet their needs.
I have not spoken with the client, but I’m happy to speak with them if they have any further questions.
Thank you,
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
If the tires were rotated, all four tires would show equal wear. The two rear tires are still almost new looking with lots of mileage to go. The two front tires were each evenly worn showing they were not rotated. The alignment was fine as the two tires wore evenly. In any event, tires don't wear at 20000 mi.
Dear [redacted],
The client claims that we did not rotate his tires. We did in fact rotate the tires two times according to our records. This is a common service and we execute it hundreds of times every year. It is not easily forgotten.
The tires were rotated at 9,891 miles on 1/15/14 (this is the 1st time they were rotated according to our records)
3,603 miles later on 5/14/14 they were again rotated with 13,494 miles on the vehicle.
On 9/16/14 at 17,755 miles, they were recommended for replacement and alignment check due to uneven wear. No rotation was done on this visit.
Based on these records and the client’s statement that they were replaced at 20,000 miles, it appears that they spent 16,397 miles on front and 3,603 miles on the back. That would equate to 82% of the time on the front and 18% on the back. This is consistent with the wear the client is reporting as well as our records. Our records further indicate that at 17,755 miles they had uneven wear and were recommended for replacement and alignment check. We did not see the tires at 20,000 miles, but it is likely that the tires were still showing the uneven wear we reported.
With this in mind, I am willing to extend to this client 2 complimentary tire rotations. I’d recommend an alignment based on the wear we noted at the 17,755 mark. Based on their driving habits, with timely rotations and alignment, the client should be able to get better wear out of their tires.
Thank you,
[redacted] General Manager Mossy Nissan Escondido 760.746.5050 office
While my car was in the service center being repaired it was damaged on the bumper and headlight. I found the damage when I came to pick up my car. None of the advisors were customer service oriented and never apologized. The manager wasn't in so I had to bring the car back to have the manager look at it the following week. First of all, I was told the manager would call me by 10 AM on Monday morning and I never heard from him so I had to call several times before getting in touch with him to let him know of the situation. When I brought the car in after talking with him, he used a cloth to "wipe off" scratches on the headlight and said there wasn't any damage on the car and there was nothing they could do about it. The people who work here are dishonest and are careless about their work. The work they do isn't accurate and they don't treat property of the vehicles with respect or honesty. I would never trust to bring my car back to this dealership. No one treated me nicely and never apologized for what went on, so I'm taking the situation further to the district manager to get security video footage of the damage done and the person responsible.
Revdex.com:The...
case above was closed before my issue was fully addressed, which I could not reply with an accurate response until the issue was resolved. The issue was fully resolved today Tuesday December 27th, 2016. Now that the vehicle brakes have been fully serviced and inspected free of additional charges, I can say that I am fully satisfied. I beg you to re open the case and change the status from "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." to consumer is happy and fully satisfied or something to that nature. The sales manager at Mossy Nissan of Escondido was extremely pleasant and very helpful in addressing my concerns. He showed that he wanted to keep my business and I may in fact consider Mossy Nissan of Escondido for future vehicle purchases. Once again I beg you to re open the case to change the status to show my full satisfaction with both service and how the complaint was resolved.
I have reviewed the response made by the business in reference to complaint ID 11879397, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Reference: #[redacted]
sans-serif;">Customer: [redacted]
Thank you for bringing this matter to our attention. We value all of our clients and strive to serve them well.
I have researched this and found that the refund was processed last year. In this instance, the refund went to the lienholder of the vehicle and not the registered owner. Our check in the full amount of $395.00 was processed 9/30/13 with their lienholder.
Our Finance Director, [redacted], has contacted Mr. [redacted] and explained what happened. He thanked her for the call.
Please let me know if we can be of further assistance.
Thank you,
[redacted]
Dear [redacted],
I have spoke to Mr. [redacted] and have arranged to have his vehicle inspected on Tuesday December 27th at our Chula Vista location. He was very happy and thank us for addressing his concern.
Thank you,
[redacted]...
[redacted]General Manager
Mossy Nissan Escondido
Dear [redacted],
I spoke with Mr. [redacted] moments ago and let him know that we will refund his $99.99 as a goodwill gesture. My Service Manager had been in contact with him on Friday afternoon, the 25th.
I let him know that I had not received a call from him on the 24th as I would...
have returned the call.
I also advised him that I spoke with the Service Manager as well as the Technician who looked at his vehicle. I explained that the code was retrieved from his vehicle and that it is in fact a code for catalytic converter issue. I also advised him that it is likely that the code will return. He clearly does not believe what we said, and in the place of arguing, we are happy to refund his money.
We regret that we were unable to meet his expectations at this time and wish the best for Mr. [redacted] and his vehicle.
Thank you,
[redacted] Mossy Nissan Escondido [redacted] office