Mossy Volkswagen El Cajon

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have handled this situation with the client and taken the car back

-------- Original message -------- From: [redacted] Mossy Date: 10/6/3:PM (GMT-08:00) To: [redacted] , [redacted] Subject: RE: You have a new message from your Revdex.com regarding complaint # [redacted] We took them out of their car and put them into another oneThe client is supposed to contact the Revdex.com and tell them that they are satisfied @mossy.com>@mossy.com>@mossy.com>

Hi ***, This customer listed the complaint with our [redacted] store and it was actually our [redacted] locationCan you please correct that so [redacted] does not have that on their Record please Thank you, [redacted] CorpPurchasing Manager

We have confirmed with the customer that he wants us to mail the spoken of part to him We verified current address and have shipped part to him per his requestWe had the part here for him, but had been unable to reach him.All is good and customer should be happy[redacted] , Gen Mgr

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Recently Purchased my new CC here, the staff is friendly and helpfulThe buying experience here was the best I have had everAdrian my sales person was so polite and knowledgeableThank you Gary, never have we been at a dealership where the General Manager came and asked us how we were doing and if there was anything he could do for us I wolud recommend everyone purchase their VW from VW El CajonWe will be doing all of over vehcile business with the staff at VW El Cajon for now on

We have confirmed with the customer that he wants us to mail the spoken of part to him.  We verified current address and have shipped part to him per his request. We had the part here for him, but had been unable to reach him.All is good and customer should be happy.[redacted], Gen Mgr.

Hi [redacted],
This customer listed the complaint with our [redacted] store and it was actually our [redacted] location. Can you please correct that so [redacted] does not have that on their
Record please.
Thank you,
 
[redacted]
Corp. Purchasing Manager

We have handled this situation with the client and taken the car back.

-------- Original message --------
From: [redacted] Mossy
Date: 10/6/2015 3:51 PM (GMT-08:00)
To: [redacted] , [redacted]
Subject: RE: You have a new message from your Revdex.com regarding complaint #[redacted]
We took them out of their car and put them into another one. The client is supposed to...

contact the Revdex.com and tell them that they are satisfied.

-------- Original message --------
From: [redacted] Mossy
Date: 10/6/2015 3:51 PM (GMT-08:00)
To: [redacted] , [redacted]
Subject: RE: You have a new message from your Revdex.com regarding complaint #[redacted]
We took them out of their car and put...

them into another one. The client is supposed to contact the Revdex.com and tell them that they are satisfied.

@mossy.com>@mossy.com>@mossy.com>

[redacted] and myself both contacted the Client and expressed our apologies for the treatment that he received on July 4th. [redacted] said that he accepted the apology, and appreciated the calls.
 
 
[redacted]

Hi [redacted],
This customer...

listed the complaint with our [redacted] store and it was actually our [redacted] location. Can you please correct that so [redacted] does not have that on their
Record please.
Thank you,
 
[redacted]