Mostardi Nursery

Dear [redacted] *** We have received a complaint # [redacted] ( [redacted] ) concerning a ceramic birdbath which cracked after it was left outside over the winterThe customer maintains that a cashier advised her it was safe to leave it outsideDue to the fact that ceramic birdbaths and planters by their nature are prone to crack if left outside during the winter, we do not guarantee themHowever, a novice cashier may have given her incorrect advice.We have contacted the customer by e-mail to offer her a refundPlease contact me if there are any questionsWe strive to maintain good and fair customer service Sincerely, Cecelia M

Dear [redacted].
We have received a complaint #[redacted]) concerning a ceramic birdbath which cracked after it was left outside over the winter. The customer maintains that a cashier advised her it was safe to leave it outside.
Due to the fact that ceramic birdbaths...

and planters by their nature are prone to crack if left outside during the winter, we do not guarantee them. However, a novice cashier may have given her incorrect advice.We have contacted the customer by e-mail to offer her a refund. Please contact me if there are any questions. We strive to maintain good and fair customer service.
Sincerely,
Cecelia M