Motel 6 - Madison

Tell us why here February ***
*** Jennifer *** * *** *** *** ** *** Revdex.com Contact Report #*** Dear Ms. Jennifer ***The Guest Relations Department of Revdex.com of Wisconsin informed us of your concerns regarding our Motel property in Madison WI They have requested that we conduct all necessary research with those involved and provide you with a resolution. Please accept our sincerest apologies that your experience was less than satisfactoryIt is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing this to our attention and we hope to see you again at Motel when your travel plans require a night's lodging Very truly yours, *** *** ***

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Considering I was offered nothing, and all they did was say "we hope you stay with us again," I absolutely do NOT accept this response. Obviously they didn't even read my complaint and see that I was banned state wide from any motel 6 in my state. Or that I had to sleep in my car. Funny, I had to "panhandel" which is illegal in this state. Just to get a hotel room for tonight. I'm talking to the lady at the front desk here. Apparently, this motel 6 is known for lots of drugs and prostetution. I did bring ONE visitor in my one night of staying there when I paid for 3 nights. He was there for 30 minutes to try to fix the tube TV that staff did nothing about. I think it's funny how this location has such strict rules, when during check in, they made it very clear that visitors needed to check in at the front desk. We went to the front desk, they never asked his name, let alone for his ID. I did not know this, or would not have stayed there at all. I've never done either of those things in my life. And obviously this company did not read about the domestic abuse, and nowhere to sleep. Right after I finish typing this, This needs to be resolved immediately. Thank you.  (Still checking in daily with the domestic abuse shelter here in Madison, and as of today, no room yet.)
Regards,
Jennifer [redacted]

The BBU informed us of your concerns regarding
our Motel 6 property in Madison WI   They
have requested that we conduct all necessary research with those involved and
provide you with a resolution.Please accept our sincerest apologies that your
experience was less than satisfactory. It...

is disappointing to learn that we
fell short of our goals in this instance. 
We appreciate you taking the time out of your busy schedule to share
your concerns.I can assure you that corrective measures will
be taken to prevent similar problems in the future.   Please know that we value you as our guest
and appreciate your business.  Thank you
for bringing this to our attention and we hope to see you again at Motel 6 when
your travel plans require a night's lodging. Very
truly yours,[redacted]

Review: I booked my room with Expedia for Baymont Suites for a visit on July 13th thru July 14th. I arrived just after noon on July 13th, and as I pulled in to the hotel, I viewed a guy washing his personal vehicle, multiple people standing out side the hotel and a tall gentlemen who happened to work there standing out side. I immediately knew something was wrong however I proceeded to go in to see if I could go ahead and check in. As I entered, I saw children walking around in the hotel and in the kitchen/cafe area of the hotel with no shoes on multiple ppl standing around and the kitchen area unsanitary. Tables not even balanced. The tall gentleman gave me the keys to the room. I left the bldg and went around to where my room was. As I passed around, I saw jars,plates and other items in the windows. I made another circle around the bldg. In the back of the facility, I saw 3 ppl. 2 women and a man smoking weed in the back of the hotel. I was appalled. I could not believe what I was seeing. If I didnt know any better I would have thought this was an project low income apartment complex. I was completely offended by the activiy and did not want my family there. I left the facility to check and see if I could find another hotel bc other family members where in town as well. When I returned to the hotel after 6 pm, there was a white guy named Nick. I told him abt the guy in front who was still outside posing to be washing his car. He told me, "what do you want me to do go make him stop!" Very rudely. I said, I would think you wouldnt want someone in front of a business that should be professional, washing their car! I was very upset then bc the employee even was not willing to assist and make my experience better. I told him abt the ppl smoking weed. He mocked my statement as if it was a lie. I said, this bldg is suppose to be under survellience you can see it on the camera. He said he was not in charge of that, I asked for corporates number. He said he did not know the corp number and gave me a card with the GM info on it and did not even know the GM's name. My experience was ridiculous. I was embarrassed to have my mother stay at the hotel and went and booked her another room at another facility and paid another $61.00 for her room. I wanted to cry bc of the service I received. I stayed at the facility and booked my mom another room. That night, I called for a set of clean sheets. A guy came to the door with the sheets balled up as if he had taken them off of another bed! They where not even folded! I also noticed 3 different types of bugs in the room, the coffee pot was full of dust and not able to be used. I could not believe the service I received in connection with this hotel.Desired Settlement: I am requesting a full refund plus additional compensation for the inconvenience I received. The poor level of customer service I received was a shame. I would never reccommend this place to ANYONE!

Business

Response:

The guest has been issued a credit for her

one night stay. It will take a few business days for the credit to fully

go through her bank.

General Manager

Baymont Inn & Suites – [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received the response from the hotel. The credit is acceptable

however I no longer have that account number so the hotel will need to

mail me a check to the address used on the complaint please confirm, I

can then accept the offer from the hotel via the website.

Review: I arrived in Madison on July 12 2013 with the kids and family's for a youth Basketball org approximate 10:30 with sleepy kids that had there first game at 8:55am 20 miles away in stoughton. I notice people hanging in the parking lots and alarmed me to double check my car for all valuables. Upon getting into are rooms 110 didn't appear to be newly renovated as website says. I then went to room 108 that seemed to be worse and had a strange smell of mold or something. My 11yr old broke out with hive all over his face. When then used are blankets used to travel to Madison on the bed. On July 13 some of the team and family's let to Applebee's and some stayed behind. I was one that left around 10 pm then around 11ish received a call from room 108 that there were heading to vending and noticed room 110 door was cracked. When the boys went to push the door open someone inside slammed it shut on them. They then ran to their room and called me. I then returned and talk with staff whom seemed suspect said not possible. 5mins later was outside smoking with another employee. I did complain and was told I would be contacted. It's now the 20th and no response. This stay was completely awful and I would like a refund.Desired Settlement: I would like a full refund I did not receive what I was promised by website and contract of services.

Business

Response:

I received a letter from you in regards to a follow

up with the person that had sent in a complaint to you in regards to

their stay with us. Our corporate office, Wyndham Worldwide, will be

issuing Alicia a check refund for the nights she stayed here in July.

She should be receiving these within a few weeks. Everything should be

resolved.

Please let me know if you need anything else.

Regards,