Motel 6 Portland East Troutdale #407

The following is our response to Complaint ID# [redacted] : The customer arrived an additional day prior to her reserved date of May 18th, so therefore, she was charged for that day according to Motel 6’s check in policy The customer did check in without incident and was charged in accordance with our policiesUpon investigating, there does not appear to have been a request for early arrival or check in by the customer However, we encourage the customer to call our guest relations department to resolve any complaint(s) she has

Complaint: [redacted] I am rejecting this response because: I called the Motel prior to arriving and I noticed them that I'm checking in early and the front desk told me that there will be no extra charge that she will just leave a note on the front desk so the other front desk people will know that I was arriving earlyPls have them call me [redacted] or they can provide me their phone no Sincerely, [redacted] ***

The following is our response to Complaint ID# ***: The customer arrived an additional day prior to her reserved date of May 18th, so therefore, she was charged for that day according to Motel 6’s check in policy. The customer did check in without incident and was charged in
accordance with our policiesUpon investigating, there does not appear to have been a request for early arrival or check in by the customer. However, we encourage the customer to call our guest relations department to resolve any complaint(s) she has

Complaint: ***
I am rejecting this response because: I called the Motel prior to arriving and I noticed them that I'm checking in early and the front desk told me that there will be no extra charge that she will just leave a note on the front desk so the other front desk people will know that I was arriving earlyPls have them call me *** or they can provide me their phone no
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I called the Motel prior to arriving and I noticed them that I'm checking in early and the front desk told me that there will be no extra charge that she will just leave a note on the front desk so the other front desk people will know that I was arriving early. Pls have them call me [redacted] or they can provide me their phone no.
Sincerely,
[redacted]

The following is our response to Complaint ID# [redacted]:   The customer arrived an additional day prior to her reserved date of May 18th, so therefore, she was charged for that day according to Motel 6’s check in policy.  The customer did check in without incident and was charged in...

accordance with our policies. Upon investigating, there does not appear to have been a request for early arrival or check in by the customer.  However, we encourage the customer to call our guest relations department to resolve any complaint(s) she has.