Motel

[redacted] I came to you home at 10am on Feb as was set up priorI saw two cars in your driveway an [redacted] and [redacted] vanYour doorbell was broken so I knocked three timesI went around back to you home and took pictures with date, time and location stampThis was the second time I was at your home other than the work or the assessmentI don't see any damage to your property that was obvious from the pressure washing work performedI saw an old stain that was faded and had failedI saw old lattice that has broken with ageYour presence or pictures would be helpful in resolving the issue

Business response taken over the phone by Revdex.com staff (LL) MrP***, hotel owner, indicated the hotel does not offer free breakfastThe consumer is still staying at hotel and his weekly rate is $plus applicable taxesMrP [redacted] indicated there was a misunderstanding on the consumers end regarding what the rate and what is offered to the customers and therefore is not due a refund

Revdex.com S County Rd 5, Ste Fort Collins, CO We received your letter regarding a former guest of Motel Actually the guest had two separate reservations, however; I have notified him that we will be returning the amount of $which he feels is unfairMotel [redacted] ***; General Manager

We have spoken to the customer and extended an offer to return and re-treat his premisesHe accepted and we returned on 7/and treated the property with him in attendanceWe appreciate the homeowner working with us to find the best solution to his pest problemFor reference: no products we use are “watered down.” There are products that require water as a part of their design, but ABC uses the proper amount – no more, no lessIt’s an expensive proposition to place a fully trained, fully equipped specialist in the field and on someone’s doorstepIt’s definitely in the customer’s best interest, as well as ABC’s, to do the job correctly the first timeUsing “watered down” products is counterintuitive to that economic realityABC depends on happy, long-term customers and decisions are made with those goals in mindAdditionally, we did return both in warranty and out of warranty to treat his premises, at no chargeWe returned once within the warranty period, and two times afterwards, all at no additional cost

To Whom it may concern:I'm not sure how to respond to this rejection as there is nothing actionable to respond toThe customer would not take pictures of the damage we allegedly caused so I went out to his home for a second timeI knocked on his door and took pictures while I was thereIn the future I will take video of me physically knocking on someones door when their door bell is brokeThank you.Steve

Initial Business Response / [redacted] (1000, 10, 2015/08/27) */ We have the motel sprayed regularly and when the customer complained I looked and could not see any bugs that the customer was complaining aboutI will contact the customer directly to resolve

I am rejecting this response because: I disagree with everything that he saidFirst of all, I stayed there nights, one room was free from hotels.com and the other night my boyfriend paid $(in which we still have not gotten our refund back) and then next morning I woke up bite all over my bodyWe were out in about, during the day and up lateI got bite over timesEmployee's were not helpful in trying to contact the ownerThey were making up excuses for us not to call himThe worst part is that cops were called on Monday the of august because we wanted to see for ourselves the room close down or at least inspected by them and they did notThey truly did not even careIt took me a month in a half to get a contact number for himI called every other day to see if he came to his hotel or even a response by him and nothingThey were saying he was going to come Wednesday and we would show up and he was not thereDuring this month of no response by him, i've been to hospital twice, doctors telling me I have ScabiesI had to get this one of kind medicine was $300, I was not able to offered that so I had to wait an extra weekI lost my job due to traumatic stress of bugs crawling on me and I have scars all over my bodySo I had no time to be shopping around when all I was doing was scratching my bite marks but I did ha to throw away half my clothes and my boyfriends clothes.I HAVE PROOF AND PICTURES OF EVERYTHING THAT I SPENT! All this could have been avoided if the owner updated his hotel like all the other motel 6's and instead of having carpet in the rooms, he should be having flooringThis is just for sanitary reasons and for cases like this to avoidand for future questions or concerns about this my attorney will be representing me [redacted] [redacted] ***Penthouse Floor Beverly Hills, CA *** [redacted] Office [redacted] Fax ***@hotelinjurylaw.com

Reply to your Inquiry dated 12/30/Guest Name: [redacted] Please see the Attached documentation regarding this issueResult: [redacted] was called to treat Room #No Activity Was Found By [redacted] as a Result of Guest ComplaintThank youStella S*General Manager Property

[redacted] signed an authorization for the work to be completed on 6/25/He did pay a portion of the invoice as we ask for deposit for large projects like hisHe agreed to the work to be completed and the amount of the estimateThis authorization is an online process that must be completed before any work is scheduledHe paid a deposit of $However, he has made one attempt of a payment of $sinceIn the process of collecting the debt of the remaining $15,957.79, he wanted to make monthly payments of $This would be monthly payments (almost years of payments)We provided him months to pay off the amount or a lien would be processed for the work performedIf you have any further questions or concerns, please feel free to contact mePlease see his attached response via email to our accounting department: ____________From: [redacted] [ [redacted] ] Sent: Sunday, October 18, 10:AM To: [redacted] Subject: Regarding our phone conversations on Oct 16, I have spoken with my attorney, and talked to my financial institution in order to address your offer which you made over the phoneFirst, my attorney asked me to specify that your actions amount to violation of the Consumer Protection Act and amount to Fraud In The Inducement by trying to change the payment termsThat said, you have made an offer I have evaluated your offer, and have looked into my options to see what I can do to try to meet your wish to have money in the next days instead of the monthly payment terms that I am currently makingFirst, the agreement that was made for the work to be done was that the total price of $1,was to be paid in a $initial payment, followed by $monthly payments This was based on what I could afford to pay on a monthly basis Based on that, for a $monthly payment, I can finance $6,200.00, so that is what I’m offering to pay you within days if you still wish to change the payment terms of the contractThis payment would be made by credit card (because my credit card has a lower interest rate than the personal loans I could get, thus allowing me to finance the highest amount possible to pay you), and any credit card transaction fees you would have to cover This will give you a lump sum payment now (after agreements are signed) instead of the continuing monthly payments, and will keep my monthly payments at the amount that I can afford [redacted] ***_______________Warmest Regards, [redacted] Fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Chumney-Powell Agency regarding complaint ID Regards, [redacted]

You requested the location we transacted with Also, please note Motel will NOT release a copy of the the results from the Pest Control company inspection of Bed Bugs We stayed at: Motel Hilltop DrRedding, CA Thank you [redacted]

Guest stayed at my motel for a couple nightsClaims that on the last night they got bit and now wants money for all there "NEW" shopping they did1st, There was no complaints about BB when the guest before stayed in the same room and even afterThey bites she had were not BB bitesShes asking for money for everything that she brought while shopping, but does not have any proof just a random number she is trying to collectRogers Pest control was called out to check rooms and nothing was found

We have decided not to offer any additional refunds to Mrs [redacted] Mrs [redacted] was given a 10% discount and accommodated in proper fashion The online booking agency used by Mrs [redacted] made the mistake in her reservation Not Motel The extenuating circumstance was explained to Mrs [redacted] upon her arrival to our property and she accepted the conditions

Fabulous Company! I have used the Tree People twice and will most likely use them again in the future This is obviously a company that cares about the customerThey are extremely fair and honest I would highly recommend

We offered to return as many times as was necessary to get any pest problem under control That's the guarantee we make to all customers Since we cannot guarantee that all pest control problems can be solved with one visit, we promise to return until the customer is satisfied and that any return visits are at no charge That protocol is fairly standard industry practice When the customer declined the offer of return visits, we credited the money back to the account

From: Steve C [redacted] Date: Tue, Dec 15, at 10:AMSubject: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] ,Thank you for your callWe left, as requested, a gallon of the stain used on ** [redacted] deck near a side door on his househe had workers at his house at the timePlease let me know if you have any further questions Deck Restoration Guru STEVE C [redacted] Founder [redacted]