Mother's Polish

Dear Ms [redacted] , 5pt;">Thank you for your letter of June 6, regarding [redacted] problem with his ***Mr [redacted] reported to us that his vehicle's trim started to look "tarnished" as it had been sitting outsideHe applied our Back-to-BlackTrim Restorer liquid to several parts with good results, but on his front grille he had unsatisfactory results for reasons we have yet been able to identifyThis is a product that has been on the market for over years, having sold many hundreds of thousands of bottles worldwide, and Mr [redacted] experience is quite uniqueOur policy is a money-backsatisfaction guarantee, and Mr [redacted] has received a refund for the purchase price, as well as some additional products to help address the issueBased on the photos and details we received from Mr [redacted] , we are noticing what looks to be a manufacturing characteristic in the injection-molded plastic, and have suggested he seek a warranty replacementWe are still working with Mr [redacted] for a more satisfactory resolution to the problem he is experiencing, and I will be inspecting the vehicle myselfThank you for your attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** came to my house on Saturday 18th of June, to check out the problem himself, tried some more mothers products to see if it will work but it did not work, I did went to the dealer tried to get the part warranted but the Honda dealer said that damaged was cause by outside influence, *** said he needed to talk to his boss to see what he can do and he supposed to call or email me back on Monday the 20th of June but have not heard anything back from him, I just basically need get the part replaced and the cost to install, $for the part and Honda Dealership charges $120hr and they will need the car for a half a day, Mothers gave me many products which I'm totally grateful for but the cost of those products could easily paid for the grille, So I will wait for *** to call or email, Thank you

Dear Ms***,
5pt;">Thank you for your letter of June 6, regarding *** *** problem with his ***Mr*** reported to us that his vehicle's trim started to look "tarnished" as it had been sitting outsideHe applied our Back-to-BlackTrim Restorer liquid to several parts with good results, but on his front grille he had unsatisfactory results for reasons we have yet been able to identifyThis is a product that has been on the market for over years, having sold many hundreds of thousands of bottles worldwide, and Mr*** experience is quite uniqueOur policy is a money-backsatisfaction guarantee, and Mr*** has received a refund for the purchase price, as well as some additional products to help address the issueBased on the photos and details we received from Mr***, we are noticing what looks to be a manufacturing characteristic in the injection-molded plastic, and have suggested he seek a warranty replacementWe are still working with Mr*** for a more satisfactory resolution to the problem he is experiencing, and I will be inspecting the vehicle myselfThank you for your attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Company responded with a refund check days after the complaint was filedThank you very muchI know if it had not been because of you, I would have gotten nothingThanks***
Regards,
*** ***