After consulting with our attorney, our answer remains the same Our company policy is no cash refunds and we must stick to that Ms [redacted] is not factual in her representation, and has no documentation to prove her claims Her accusations of slander are not factual and based only on what she heard from others, none of which came directly from our studio Her statement that she was told that she would be granted a full cash refund for the balance of her account at any time she asked is 100% false She is not only asking for cash refunds for funds that she applied to her account as a credit, but she is also asking for cash refunds for gift certificate money that was put on her account for her as gifts by family and friends Standard policy for many companies, including ours, is that gift certificates are not redeemable for cash under any circumstance We have extended account credit with no expiration date to Ms [redacted] , as well as providing her with the option of transferring her credit to another client if she so wishesWe have numerous long-time, clients with whom we have excellent relationships, all of whom abide under the same policy as Ms [redacted] , many of whom have put larger, and more frequent credit amounts on their accounts than Ms [redacted] , and have received the same customer service as Ms [redacted] , and are happy with no complaints Our goal is to settle any disputes with customers in a way that is satisfactory to everyone involvedWe work long hours, days a week for to ensure the happiness and comfort of our students Thank you for your consideration On Thu, Apr 17, at 2:AM, [redacted] < [redacted] > wrote: To Whom It May Concern, Ms [redacted] put a credit on her account in December Also added to her account in December were gift certificates by various members of her familyWhen asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as credits on her account, she stated both times that she wanted all the money put on her account as a credit The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only We do not issue cash credits, unless a charge was made to a client in error Ms [redacted] made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences We acknowledge that at first, we were willing to bend the rules and work with Ms [redacted] towards a refund because we did not want any clients to leave the studio in a negative way However, despite our offers to work with Ms [redacted] towards a refund, since leaving the studio, Ms [redacted] has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms [redacted] informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her Ms [redacted] is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members Our attorney has strongly advised us not to refund any money to Ms [redacted] , per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes Ms [redacted] is not the only client who has put credit ahead on her account Many of our clients have put more frequent and much larger credits on their accounts than Ms [redacted] The advice of our attorney was that if we breach our policy for Ms [redacted] , we would open the studio up to accusations of unfair treatment by other clients Ms [redacted] has a credit on her account at the studio We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio Please let us know if you need any further documentation Our goal is to work toward amicable resolutions with our clients
Ms*** put a credit on her account in December Also added to her account in December were gift certificates by various members of her familyWhen asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as
credits on her account, she stated both times that she wanted all the money put on her account as a credit
The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only We do not issue cash credits, unless a charge was made to a client in error
Ms *** made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences We acknowledge that at first, we were willing to bend the rules and work with Ms*** towards a refund because we did not want any clients to leave the studio in a negative way However, despite our offers to work with Ms*** towards a refund, since leaving the studio, Ms*** has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms*** informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her
Ms*** is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members Our attorney has strongly advised us not to refund any money to Ms***, per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes Ms*** is not the only client who has put credit ahead on her account Many of our clients have put more frequent and much larger credits on their accounts than Ms*** The advice of our attorney was that if we breach our policy for Ms***, we would open the studio up to accusations of unfair treatment by other clients
Ms*** has a credit on her account at the studio We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio
Please let us know if you need any further documentation Our goal is to work toward amicable resolutions with our clients
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
In response to the the message sent by Motion Dance Studio.
I did receive 150.00 gift certificate from my mother. However, I put. 1000.00 on my account. My remaining balance is 650.00, being the customer, I allot how my credit is spent. My 150 gift card has been used. According to Hannah Moore, I have no written proof. This is false. I have written proof of both a promise of returned money as well as texts from affiliates of the studio of slander. As [redacted] claims, she has many happy customers, I know many unhappy customers that have left as well. However with this beind said, I have been working with an attorney, and I will no longer need this service. The attorney will be in contact with Mrs. [redacted] this week. I have been advised to only go through my attorney with matter from this point on. Thank You.
I am rejecting this response because:
Regards,
[redacted]
After consulting with our attorney, our answer remains the same. Our company policy is no cash refunds and we must stick to that. Ms. [redacted] is not factual in her representation, and has no documentation to prove her claims. Her accusations of slander are not factual and based only on what she heard from others, none of which came directly from our studio. Her statement that she was told that she would be granted a full cash refund for the balance of her account at any time she asked is 100% false. She is not only asking for cash refunds for funds that she applied to her account as a credit, but she is also asking for cash refunds for gift certificate money that was put on her account for her as gifts by family and friends. Standard policy for many companies, including ours, is that gift certificates are not redeemable for cash under any circumstance.
We have extended account credit with no expiration date to Ms. [redacted], as well as providing her with the option of transferring her credit to another client if she so wishes. We have numerous long-time, clients with whom we have excellent relationships, all of whom abide under the same policy as Ms. [redacted], many of whom have put larger, and more frequent credit amounts on their accounts than Ms. [redacted], and have received the same customer service as Ms. [redacted], and are happy with no complaints.
Our goal is to settle any disputes with customers in a way that is satisfactory to everyone involved. We work long hours, 7 days a week for to ensure the happiness and comfort of our students. Thank you for your consideration.
On Thu, Apr 17, 2014 at 2:26 AM, [redacted] <[redacted]> wrote:
To Whom It May Concern,
Ms. [redacted] put a credit on her account in December. Also added to her account in December were gift certificates by various members of her family. When asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as credits on her account, she stated both times that she wanted all the money put on her account as a credit.
The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only. We do not issue cash credits, unless a charge was made to a client in error.
Ms [redacted] made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well. We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences. We acknowledge that at first, we were willing to bend the rules and work with Ms. [redacted] towards a refund because we did not want any clients to leave the studio in a negative way. However, despite our offers to work with Ms. [redacted] towards a refund, since leaving the studio, Ms. [redacted] has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions. This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms. [redacted] informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her.
Ms. [redacted] is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members. Our attorney has strongly advised us not to refund any money to Ms. [redacted], per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes. Ms. [redacted] is not the only client who has put credit ahead on her account. Many of our clients have put more frequent and much larger credits on their accounts than Ms. [redacted] The advice of our attorney was that if we breach our policy for Ms. [redacted], we would open the studio up to accusations of unfair treatment by other clients.
Ms. [redacted] has a credit on her account at the studio. We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit. We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio.
Please let us know if you need any further documentation. Our goal is to work toward amicable resolutions with our clients
After consulting with our attorney, our answer remains the same Our company policy is no cash refunds and we must stick to that Ms [redacted] is not factual in her representation, and has no documentation to prove her claims Her accusations of slander are not factual and based only on what she heard from others, none of which came directly from our studio Her statement that she was told that she would be granted a full cash refund for the balance of her account at any time she asked is 100% false She is not only asking for cash refunds for funds that she applied to her account as a credit, but she is also asking for cash refunds for gift certificate money that was put on her account for her as gifts by family and friends Standard policy for many companies, including ours, is that gift certificates are not redeemable for cash under any circumstance We have extended account credit with no expiration date to Ms [redacted] , as well as providing her with the option of transferring her credit to another client if she so wishesWe have numerous long-time, clients with whom we have excellent relationships, all of whom abide under the same policy as Ms [redacted] , many of whom have put larger, and more frequent credit amounts on their accounts than Ms [redacted] , and have received the same customer service as Ms [redacted] , and are happy with no complaints Our goal is to settle any disputes with customers in a way that is satisfactory to everyone involvedWe work long hours, days a week for to ensure the happiness and comfort of our students Thank you for your consideration On Thu, Apr 17, at 2:AM, [redacted] < [redacted] > wrote: To Whom It May Concern, Ms [redacted] put a credit on her account in December Also added to her account in December were gift certificates by various members of her familyWhen asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as credits on her account, she stated both times that she wanted all the money put on her account as a credit The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only We do not issue cash credits, unless a charge was made to a client in error Ms [redacted] made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences We acknowledge that at first, we were willing to bend the rules and work with Ms [redacted] towards a refund because we did not want any clients to leave the studio in a negative way However, despite our offers to work with Ms [redacted] towards a refund, since leaving the studio, Ms [redacted] has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms [redacted] informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her Ms [redacted] is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members Our attorney has strongly advised us not to refund any money to Ms [redacted] , per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes Ms [redacted] is not the only client who has put credit ahead on her account Many of our clients have put more frequent and much larger credits on their accounts than Ms [redacted] The advice of our attorney was that if we breach our policy for Ms [redacted] , we would open the studio up to accusations of unfair treatment by other clients Ms [redacted] has a credit on her account at the studio We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio Please let us know if you need any further documentation Our goal is to work toward amicable resolutions with our clients
Ms*** put a credit on her account in December Also added to her account in December were gift certificates by various members of her familyWhen asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as
credits on her account, she stated both times that she wanted all the money put on her account as a credit
The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only We do not issue cash credits, unless a charge was made to a client in error
Ms *** made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences We acknowledge that at first, we were willing to bend the rules and work with Ms*** towards a refund because we did not want any clients to leave the studio in a negative way However, despite our offers to work with Ms*** towards a refund, since leaving the studio, Ms*** has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms*** informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her
Ms*** is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members Our attorney has strongly advised us not to refund any money to Ms***, per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes Ms*** is not the only client who has put credit ahead on her account Many of our clients have put more frequent and much larger credits on their accounts than Ms*** The advice of our attorney was that if we breach our policy for Ms***, we would open the studio up to accusations of unfair treatment by other clients
Ms*** has a credit on her account at the studio We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio
Please let us know if you need any further documentation Our goal is to work toward amicable resolutions with our clients
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
In response to the the message sent by Motion Dance Studio.
I did receive 150.00 gift certificate from my mother. However, I put. 1000.00 on my account. My remaining balance is 650.00, being the customer, I allot how my credit is spent. My 150 gift card has been used. According to Hannah Moore, I have no written proof. This is false. I have written proof of both a promise of returned money as well as texts from affiliates of the studio of slander. As [redacted] claims, she has many happy customers, I know many unhappy customers that have left as well. However with this beind said, I have been working with an attorney, and I will no longer need this service. The attorney will be in contact with Mrs. [redacted] this week. I have been advised to only go through my attorney with matter from this point on. Thank You.
I am rejecting this response because:
Regards,
[redacted]
After consulting with our attorney, our answer remains the same. Our company policy is no cash refunds and we must stick to that. Ms. [redacted] is not factual in her representation, and has no documentation to prove her claims. Her accusations of slander are not factual and based only on what she heard from others, none of which came directly from our studio. Her statement that she was told that she would be granted a full cash refund for the balance of her account at any time she asked is 100% false. She is not only asking for cash refunds for funds that she applied to her account as a credit, but she is also asking for cash refunds for gift certificate money that was put on her account for her as gifts by family and friends. Standard policy for many companies, including ours, is that gift certificates are not redeemable for cash under any circumstance.
We have extended account credit with no expiration date to Ms. [redacted], as well as providing her with the option of transferring her credit to another client if she so wishes. We have numerous long-time, clients with whom we have excellent relationships, all of whom abide under the same policy as Ms. [redacted], many of whom have put larger, and more frequent credit amounts on their accounts than Ms. [redacted], and have received the same customer service as Ms. [redacted], and are happy with no complaints.
Our goal is to settle any disputes with customers in a way that is satisfactory to everyone involved. We work long hours, 7 days a week for to ensure the happiness and comfort of our students. Thank you for your consideration.
On Thu, Apr 17, 2014 at 2:26 AM, [redacted] <[redacted]> wrote:
To Whom It May Concern,
Ms. [redacted] put a credit on her account in December. Also added to her account in December were gift certificates by various members of her family. When asked at the time of sale if she wanted the money returned to her, and when asked again in January before any of the money was used as credits on her account, she stated both times that she wanted all the money put on her account as a credit.
The policy of our studio is clearly stated on our website that we issue refunds in the form of class credit only. We do not issue cash credits, unless a charge was made to a client in error.
Ms [redacted] made the decision to leave the studio and not continue participation of her own accord, which we have in writing as well. We consulted our attorney and showed her every written transcript from Facebook, email, and text message correspondences. We acknowledge that at first, we were willing to bend the rules and work with Ms. [redacted] towards a refund because we did not want any clients to leave the studio in a negative way. However, despite our offers to work with Ms. [redacted] towards a refund, since leaving the studio, Ms. [redacted] has engaged in multiple acts of slander and character attacks against the studio, its' owners, and its' students, both to our face and behind our back as evidenced by the multiple messages we have received from multiple clients stating their discomfort and aversion to her actions. This continued to the point that our attorney felt it necessary to send a Cease and Desist letter to Ms. [redacted] informing her that any further slander or character attacks upon Motion Dance Studios, it's owners, or students, would result in legal action against her.
Ms. [redacted] is seeking a refund of not only the credit that she added to her account, but she is also asking that cash be given for the gift certificates that were added to her account by her family members. Our attorney has strongly advised us not to refund any money to Ms. [redacted], per our clearly stated policy since we have in writing her wish that the money be added to her account as credit for future classes. Ms. [redacted] is not the only client who has put credit ahead on her account. Many of our clients have put more frequent and much larger credits on their accounts than Ms. [redacted] The advice of our attorney was that if we breach our policy for Ms. [redacted], we would open the studio up to accusations of unfair treatment by other clients.
Ms. [redacted] has a credit on her account at the studio. We did ask that she take a temporary break from attendance at the studio until this matter is resolved, but after that time she is free to return and use her credit. We have stated to her that this credit has no expiration date and can be used at her convenience, or transferred to another person with approval of the studio.
Please let us know if you need any further documentation. Our goal is to work toward amicable resolutions with our clients