Motion Fitness Blairmore

Customer called the extended warranty company directly to cancel the warrantyShe should have contacted the dealership and let us cancel it for herCustomer stated that the warranty company told her that a refund was mailed to our dealershipWe never received a check, possibly lost in the mail We called the extended warranty company and had warranty cancelled on her behalfWe have a refund check for the customer which she needs to pick up from our dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I sincerely have never experienced such a lack of integrity from a company before After months of emotional distress phoning the dealership regarding my concern, being given incorrect contact numbers, and rude service, their answer would take zero accountability and blame me for going to the wrong source to cancelThey told me several times there was nothing they could do and I must call the warranty company It's a shame that I had to invest this much time to get this issue resolvedI finally received a call from the dealership yesterday, confirming they have a check I asked that they mail it out to me because I no longer reside in NY I then realized that they said the check was for plus or minus $1,I originally contracted $2,which I have been paying interest on because this was financed into my loan Now that I understand the dealership is responsible for the cancellation and refund, I am requesting and expect the dealership provide proof of refund guidelinesI have never used this warranty serviceMy contract was cancelled officially in writing as of July **, I expect the full amount refunded or an explanation in writing outlining why there is a $difference in the refund check.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer called the extended warranty company directly to cancel the warrantyShe should have contacted the dealership and let us cancel it for herCustomer stated that the warranty company told her that a refund was mailed to our dealershipWe never received a check, possibly lost in the mail
We called the extended warranty company and had warranty cancelled on her behalfWe have a refund check for the customer which she needs to pick up from our dealership

The pricing error has been correctedThe consumer has been issued a refund