Motivators, Inc.

We double and triple checked with our factory, and the weight of the carton does match the weight of the full order. It is important to note that the *** label is supplied directly from the *** scale so the weight does in fact match the full order. there is not much more I can do on our side for we shipped the correct amount units. You should either look in your office at who opened the box, or file a claim with ***. There is nothing more we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Who ever is responding to this information,  is not reading our content of information shared with you.  The box was opened by the CFO in front of the witnesses of the business and with all respect there was only one box inside the larger box.  No-one from this company took anything out of the box other than the one small box inside (12 maglites).  I've also contacted [redacted] and they have indicated:  1.) we cannot receive the results of this claim filed by [redacted] because we were not the customer who shipped the box.  The claim information must come from Motivators Inc.  2.)  [redacted] also verified that this was not weighed on a [redacted] scale that they own, the shipment was pre-labeled with Motivators Inc. (NOT [redacted]) which the weight was listed on the pre-label by your company.  As a result we purchased this product in advance and only received our partial order.  Your packaging department did not ship all of our purchased product at this busy Christmas time of the year.  So your packaging department must have shipped our product elsewhere or the full order was not actually fulfilled by Motivators Inc.   We will not close on this case until we have received one of the two options given, a partial refund of $1093.68 or our missing product. If your company is reputable -you would at least try to work with us.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The box was opened by the CFO (sister of CEO) and noted to CEO [redacted] that this little box was inside this large box and was witnessed by other employees because we were all surprised by the size.  Contacted Jayme at Motivators Inc and explained that not all (4) boxes were inside.  Also contacted [redacted] and they did not reweigh the box because it was pre-labled by Motivators Inc. and [redacted] indicated they only reweigh a box if the box appears heavier. So here we go again, we did not receive our 36 Maglites and would like the remainder or a partial refund of what was not delivered. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered 500 hundred pens from this company and was guaranteed that the pens would arrive in time for a certain date/event. They called me several time and emailed re: the order and shipment reassuring me that if I placed the order I would get the items in time for a trade show I participated in. I gave a debit card number and they charged my card. I did not receive the items as guaranteed--it was four days later than confirmed and therefore did not need the items. The packing slip was absolutely filled out incorrectly. Once they charged my card they did not follow up.

I emailed and requested a full refund including artwork, pens and shipping. When they got back to me, in an email, they stated that I could have a full refund as long as I returned the pen delivery. They scheduled a pick up by Fed-Ex and it was pick up and returned to the company. The day of the shipment I followed up with an email to [redacted] confirming pick up and requesting an update on the status of my refund. I have heard nothing since November [redacted]. They were in constant contact to secure the order but not so much when it comes to the refund.

I worked with [redacted] in sales and [redacted] in the Customer Service Department.Desired Settlement: I would like the full refund on my debit card including artwork, pens and shipping as promised on November [redacted] by [redacted] in an email. I am happy to forward the email chain if anyone would like to review.

Business

Response:

Please be advised that Claimant has been issued a credit for her order. Unfortunately claimant was e-mailing us over the holiday weekend when there was no one here to respond. We are sorry for any delay, but were waiting for products return. Claimant was e-mailed at 9:23am Monday, Decenber *, 2013 prior to receiving Revdex.com complaint that credit was being issued.

Review: On 5/*, I placed an order for pens with my company's logo on Motivator's website. As part of my order, I indicated that I needed the order by 5/**. I needed the pens to arrive by 5/**, so that I could use them at a convention that begins on 5/**. Around 5:00 pm on May [redacted], [redacted] from Motivators contacted me and advised that it would be difficult to fulfill the order by 5/** unless I agreed to pay more for expedited shipping. I agreed to do so.

Shortly after that conversation, [redacted] again called me to tell me that he missed the deadline for that day and the order would not be able to arrive on 5/**. At that point, I asked him to cancel my order so that I could order these pens from a local company to eliminate the shipping time. [redacted] persuaded me to keep my order by telling me that I could again pay more for shipping and you would send the order "2nd day AM", so that it would arrive before 10:30am on 5/**. I agreed to keep the order on those conditions.

On 5/**, the day before the convention, I received a notification from UPS that the pens were shipped "2nd Day" (not 2nd day Air, which I had paid for) and would arrive between 2:30 pm - 6:30 pm on 5/**. I contacted [redacted] at Motivators to ask him to sort this out, or to have the pens delivered directly to the convention location, but they were unable to do so.

To compensate me for the "inconvenience" of not having these pens at the convention I was attending, [redacted] and [redacted] from Motivators then offered to give me a 40% discount. Since I had already paid a large amount to expedite the shipping, the discount they offered me would basically cover a little more than the shipping charge. When I informed them that this was unacceptable, and the least that they should offer me is to keep the pens free of charge, they advised that they would not do that.

Motivators should have delivered my package on time. Failing that, they should have advised me earlier that they would not be able to fulfill my order so that I could have found another vendor to print the pens for me. Simply refunding my money and taking back the pens is insufficient since I clearly valued having the pens for the convention more than the amount of money that they charged me for the pens.Desired Settlement: Motivators should have, at the very least, offered to allow me to keep my order free of charge. However, my main motivation in filing this complaint is just to advise of the poor service I received from this company.

Business

Response:

Product was shipped 2nd day Air instead of 2nd day AM, which meant that the product most likely would have been received between 2:30 pm and 6:30 pm instead of a morning delivery as requested. The customer was offered a full credit on the shipping costs, plus a 40% discount on the pens if he felt he could use them in the future. Customer said that he thought he could use in the future, but wanted a 100% discount on the pens, which meant that he wanted the entire order for free which we could not do. Customer declined our offer and decided to cancel order. Credit is scheduled to be issued to customer's credit card on 5/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business finally did offer to refund the shipping costs that I had paid after they learned of this complaint I filed with the Revdex.com. I explained to them that, since they did not send me the pens by the time they had promised them (even though I paid extra for expedited shipping and advised them three times that it was essential that I receive the pens by the specified date), I would not be able to use them at the convention that I had ordered them for, and therefore, the pens had very little value to me and were certainly not worth the amount that they were still trying to charge me (60% of the original price).

I suggested that it would be a nice gesture if they allowed me to keep the pens for free, since they were a customized order and therefore unusable to anyone but myself. The company refused to do so, opting to destroy the pens instead of allowing me to keep them.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While I understand that the factory (Uni-Ball) would possibly miss the event, we were assured by them that it would have been delivered by 3 PM the day it was required. The customer cancelled the order and the factory (uni-ball) reversed the shipment back to them. They have the pens not Motivators. They issued us a credit and we issued the customer a full refund.

Getting the factory to give us the pens for free so we could give them to the customer just would not work. We are a distributor of Uni-ball pens not the factory.

A full refund was issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company's assertion that it had the pens delivered at "3pm on the day they were required" is misleading. The company promised me the pens by 10:30 a.m., and I twice agreed to pay additional shipping to have the pens arrive by 10:30 a.m. after I explained to them that is was essential that they arrive by that time.

The company failed to deliver the product as promised, and prevented me from ordering the pens from a vendor that could have delivered by the required date. Merely crediting my account does not make up for the company's mistake as I would much rather have had the pens by the time promised than the credit.

The company does not appear interested in making amends. It is fruitless to keep going back and forth.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,