Moto X Mall

Review: We ordered atv tires and rims with an estimated delivery of 1-2 days. We were contacted by the company stating that the tires were on backorder and were to arrive on the following business day. Now, several days later, I contacted the company only to find out the order is still considered backordered and the owner/representative was extremely rude, inconsiderate and quite beligerent with me as a customer. The company currently has taken us for $710.00 and we have NO PRODUCT and NO RESOLUTION. I would not recommend doing business with this company. I even attempted to upgrade my product for an instock item and the representative would not even consider my proposal. He told me to "take my business elsewhere". Bottom line, poor communication, false advertisement, no delivery of product, RUDE customer service reps and horrible attitude.

Product_Or_Service: ATV Mud Tire/Wheel Package

Order_Number: 15237

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I offered to upgrade to another product and split the upgrade cost with the company for my time and aggravation. I would consider that resolution if the company could/would deliver.

Business

Response:

Business' Initial Response

In regards to this complaint, Order# 15327 (Not 15237 as mentioned by the Customer), (copy of the original order is attached) was placed on March 24, 2013 for a set of 4 tires and wheels for $710. Customer was notified next day on the 25th by phone (Call Log Attached) that the rear tires were on backorder and there was no ETA. Customer wanted to check back in a few days.

Customer called back on the 27th (Call Log Attached) to check stock again as well as availability and price on some other tires and told us to wait until they decide what they wanted to do.

We did not hear back from the customer until the morning of 4th of April 2013 (Call Log Attached) , Customer wanted to switch to a different set of tires $245 more in price than the tires on the original order. (Screenshot of the desired product is attached).

Customer wanted to split the difference with us. Customer was told in a very nice way that we were unable to split the difference as the total profit in the entire order is around $50. Customer was offered $50 discount on the desired tire and wheel package sacrificing all the profit in the entire order just to earn a happy customer. Customer started off yelling at the Rep and told him he was being a jerk by not fulfilling customer's request to split the difference. Furthermore customer told the Rep that they would tell their friends not to buy from us and report us to Revdex.com. Our Rep still in a very positive way explained that he just couldn't offer the desired tire wheel package at customer's suggested price as it was below our own cost and $50 was the max discount we could offer.

Customer was not satisfied with our offer and told us to cancel the order. We cancelled the order same day on the 4th and voided the authorization. (Paypal Printout Attached)

According to the letter from Revdex.com, Customer filed a complaint on April 4th same day right after cancelling the order with us and bad luck was that we now found out about this matter and were not provided a chance to respond in time.

In regards to Consumer's Desired Resolution, we just simply can't afford to split the difference and we find it very strange for such a big organization like Revdex.com to consider this a valid complaint where customer is wanting to upgrade to a product that's $245 more but not willing to pay for it in full but half as it clearly states in the letter from Revdex.com.

We have been in business for over 6 years and no complaints ever filed with Revdex.com except this strange one where we are being forced to sell below our cost.

Please provide us an equal chance and look into this issue. If we start selling below our cost like suggested, we won't be able to stay in business.

Sincerely,