The customer purchased the helmet visor in storeWhen he purchased the visor, it was clearly labeled for what helmet it would fit, but he did not know what helmet he hadWe have no problem taking an item back if it is not going to work out, but it has to be in 100% new/unopened condition as it states on our terms and conditionsHe did not confirm what helmet he had before opening the product and ruined the packagingOnce the item has been opened and the packaging has been destroyed, we can no longer accept the item for a return/exchangeThis was explained to the customers girl friend when she came in to try to return the item [redacted] MotoMummy Staff
The item was shipped as a tracking number was produced, the item was pulled, packaged, processed, and fully in a shipping container owned by the shipping companyJust because it wasn't scanned in doesn't mean it wasn't shipped, regardless if the customer would like it to be so. The
customer admits all of thisHe just wanted to determine his own definition of when an item becomes shipped and do all he can to damage our business at this time. This is our last communication on this topic per our lawyers guidance.***
MotoMummy Staff
This individual stated he called the post office and they couldn't locate the package and we needed to reship immediately. It was already a high risk order as our maxmind.com authentication labeled it an 80% chance of fraud due to prior issues with that ip and email address. The customer stated...
he would bash our business everywhere if we didn't reship a new product immediately as the post office lost the one that we shipped. I called his local post office and the lady stated they had a post it note on it and were told by him not to deliver it and hold it for pick up in a few days. I told her to return it us immediately as this customer is a scammer. Once we got it back we refunded him in full and labeled his account a "due not sell to" due to what we noticed with the customer and how maxmind already labeled this customer as super high risk for fraud.Corey
MotoMummy Staff
Complaint: [redacted]
I am rejecting this response because:
The business still insists that the item was shipped, however if that was the case then why haven't I received the item? The shipping label was created and the item may have been placed in a box however the merchandise never left the custody of Motomummy. Because the item never left Motomummy this means that Motomummy was never charged for shipping (as Fedex and UPS do not charge for shipping labels until they are scanned).
Facts:
1. Motomummy insisted (lied) to me that they were charged by FedEx for shipping, thus they needed to charge me.
2. Motomummy was never charged for shipping by Fedex (confirmed by Fedex) and the item was never shipped.
3. Motomummy's policy on their website states that any order can be cancelled until it is shipped. Since the order wasn't shipped, the order should be refunded in full.
Regards,
[redacted]
The customer purchased the helmet visor in store. When he purchased the visor, it was clearly labeled for what helmet it would fit, but he did not know what helmet he had. We have no problem taking an item back if it is not going to work out, but it has to be in 100% new/unopened condition as it...
states on our terms and conditions. He did not confirm what helmet he had before opening the product and ruined the packaging. Once the item has been opened and the packaging has been destroyed, we can no longer accept the item for a return/exchange. This was explained to the customers girl friend when she came in to try to return the item. [redacted]
MotoMummy Staff
The customer purchased the helmet visor in storeWhen he purchased the visor, it was clearly labeled for what helmet it would fit, but he did not know what helmet he hadWe have no problem taking an item back if it is not going to work out, but it has to be in 100% new/unopened condition as it states on our terms and conditionsHe did not confirm what helmet he had before opening the product and ruined the packagingOnce the item has been opened and the packaging has been destroyed, we can no longer accept the item for a return/exchangeThis was explained to the customers girl friend when she came in to try to return the item [redacted] MotoMummy Staff
The item was shipped as a tracking number was produced, the item was pulled, packaged, processed, and fully in a shipping container owned by the shipping companyJust because it wasn't scanned in doesn't mean it wasn't shipped, regardless if the customer would like it to be so. The
customer admits all of thisHe just wanted to determine his own definition of when an item becomes shipped and do all he can to damage our business at this time. This is our last communication on this topic per our lawyers guidance.***
MotoMummy Staff
This individual stated he called the post office and they couldn't locate the package and we needed to reship immediately. It was already a high risk order as our maxmind.com authentication labeled it an 80% chance of fraud due to prior issues with that ip and email address. The customer stated...
he would bash our business everywhere if we didn't reship a new product immediately as the post office lost the one that we shipped. I called his local post office and the lady stated they had a post it note on it and were told by him not to deliver it and hold it for pick up in a few days. I told her to return it us immediately as this customer is a scammer. Once we got it back we refunded him in full and labeled his account a "due not sell to" due to what we noticed with the customer and how maxmind already labeled this customer as super high risk for fraud.Corey
MotoMummy Staff
Complaint: [redacted]
I am rejecting this response because:
The business still insists that the item was shipped, however if that was the case then why haven't I received the item? The shipping label was created and the item may have been placed in a box however the merchandise never left the custody of Motomummy. Because the item never left Motomummy this means that Motomummy was never charged for shipping (as Fedex and UPS do not charge for shipping labels until they are scanned).
Facts:
1. Motomummy insisted (lied) to me that they were charged by FedEx for shipping, thus they needed to charge me.
2. Motomummy was never charged for shipping by Fedex (confirmed by Fedex) and the item was never shipped.
3. Motomummy's policy on their website states that any order can be cancelled until it is shipped. Since the order wasn't shipped, the order should be refunded in full.
Regards,
[redacted]
The customer purchased the helmet visor in store. When he purchased the visor, it was clearly labeled for what helmet it would fit, but he did not know what helmet he had. We have no problem taking an item back if it is not going to work out, but it has to be in 100% new/unopened condition as it...
states on our terms and conditions. He did not confirm what helmet he had before opening the product and ruined the packaging. Once the item has been opened and the packaging has been destroyed, we can no longer accept the item for a return/exchange. This was explained to the customers girl friend when she came in to try to return the item. [redacted]
MotoMummy Staff