Motor Car Gallery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 28, 2015Mr [redacted] Revdex.comEuclid Ave., 4th FlCleveland, Oh 44115-2408Subject: Complaint ID [redacted] – Ms [redacted] Mr [redacted] ,I have received your notice of complaint against Northpoint Asset Management and am forwarding this letter of explanationMs [redacted] has signed a property management agreement with Northpoint Asset Management that clearly states that we will be working on her behalf to identify, screen and manage prospective tenants on her behalfWe reviewed in detail this agreement with her by phone and in person before she signed the agreementIn addition, I personally met with Ms [redacted] on multiple occasion to tour her property, discuss rental rates, review whether she wanted to accept section tenants, what the tenant would be responsible for and what she would coverWe then placed her home on the market for rentAs we began to receive applicants for her property, I again met with her to discuss that we had received an application from a section tenant, which had been approvedI provided Ms [redacted] a copy of our standard lease per her request prior to identifying a tenant for her propertyShe wanted to review what the Northpoint Lease looked likeAt no time did Ms [redacted] request to have final approval of the tenantShe was concerned that it had taken roughly weeks to locate a tenant for her property but she did not ask to be involved in the screening processIn fact, she requested to stay anonymous throughout the process as she lives next door to the rental property and did not want the tenant to be made aware of this.Ms [redacted] was informed that the new tenants would be given keys the week prior to their move in date to take care of painting that she approvedThe tenants did not move in prior to their lease commencement dateI met Ms [redacted] at the property the day before the lease was signed and keys issued to new tenants to review the statusI had multiple conversations by phone and through email to keep her informed of when the tenant would be moving inShe was also notified that it could take up to weeks for her first payment to be sent from CMHAI have had multiple conversations with her to review when she would receive payment from Northpoint upon our receipt of payment form CMHAHer rental payment was sent to her immediately upon cleared fundsWe also reviewed with her that the management, lease fees as well as her account reserve (maintenance account) would be taken from her first paymentOak Tree Blvd #200, Independence Oh (216) 393-www.northpointam.comI believe we have complied with all terms of our agreement and have been responsive to all of MsBouyounan’s questions and concernsPlease feel free to contact me at 440-799-or email at kim.r***@northpointam.com if there are any further questions.Sincerely, Kim R***Kim R***Senior Property Manager/Realtor Oak Tree Blvd #200, Independence Oh (216) 393-www.northpointam.com