Motor Club Of America Enterprises, Inc.

Initial Business Response /* (1000, 5, 2015/05/26) */
When Mrs*** first called in she stated that the vehicle had been disabled for about a weekShe also stated that the vehicle is not street legal, and did not have tagsShe was in the process of buying the vehicleSince the membership
is for emergency roadside service, a vehicle that is disabled for a week is no longer considered an emergency, and the vehicle was in a safe locationA copy of our service contract was emailed to Mrs*** on 9/9/which goes over that
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number ONE complaint I had about Motor Club was that when I tried to explain to them that I had not made myself clear apparently in my first statement that I was telling them about what HAD been wrong with the car in fact if they had checked the record they would have seen that they had already given me a jump on that car in Lake Worth after we had had it inspected and registered in my name I take the blame for miss communicating my complaint is that they refused to listen to my second explanation when I tried to explain they said they would only go by my first explanation the next day when I still had problems after the car was in my name and had been fixed and was at a different location when I told them all of that and even ask them if the car was still disabled how could I have it in a totally different location about miles away,that didn't seem to matter to them they still refused to come out and service me because of my original statement that is wrong and that practice needs to CHANGE if the same car has broken down in a different location and on a different day it should be obvious that the car has been up and running then the window and broken down on the side of the road should apply not the original statement that had been made a day or two before and that is my biggest complaint and concern about their service and it makes me wonder if I would ever be able to get service on that particular car again no matter where it was or how long it had been running that the policy they need to change they need to retrain are better trained the people doing the intake calls and their SUPERVISOR which is the person who gave me the most problems and was very nasty and rude and refused to send out service on my car because of my original statement the day before #Motor Club of America need to make sure that all of their representatives and independent contractors no and explained to potential members ahead of time what the limitations and policies are what they will and will not do before someone signs up for the service,not after
Final Business Response /* (4000, 9, 2015/06/10) */
Since the initial complaint we have serviced the vehicle in question on two different occasionsThose dates were 5/& 5/both times were for the same disablement
Final Consumer Response /* (2000, 11, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/13) */
When we received the call from Mrs. [redacted] we cancelled her account and refunded her card the funds drafted. We provided her with an email address and name of the sponsor who enrolled her in the program. We have since emailed her sponsor and...

asked for her to contact Mrs. [redacted].

TVC maintains Mr. [redacted] received quality counsel, especially considering the attorney in question previously got a ticket dismissed on his behalf. However, due to the complicated nature of this complaint, TVC has decided to refund Mr. [redacted] $732.75, which is 15 months of membership dues. These funds can be applied towards Mr. [redacted]’s appeal at the 25% discounted rate, as outlined in our contractual agreement.

Mrs. [redacted] signed up for Motor Club of America (MCA) service on August 25, 2017. She called our customer service department on Sept. 1, 2017 stating her vehicle was previously vandalized on July 28, 2017. We informed Mrs. [redacted] the vandalism occurred before her MCA membership was active, plus her...

car had been disabled too long. MCA’s primary benefit is emergency roadside assistance therefore we cancelled Mrs. [redacted]’s membership and refunded her account in full on September 1, 2017, per her request.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Very satisfied TVC is s good company but the people they hired or attorneys are the bad apples . Thank you to TVC !! 
Sincerely,
[redacted]

Mrs. [redacted] signed up for our services on 6/1/17 and called in to cancel her account on 6/26.  We cancelled her account and issued her a refund of her buffer month.  We mailed her check #[redacted] for a refund of $19.95.

We have been in contact with Mr. [redacted] and completed his desired settlement. We refunded the $48.85 drafted on his account and removed his card from our system.

Initial Business Response /* (1000, 5, 2015/07/06) */
We have reviewed Mrs [redacted] account. She called our call center on 6/15 and requested a tow. We advised her that she was not current on her membership dues and if she would make a payment we would service her. She said she could not make a...

payment on her account. We offered a courtesy call for her. Meaning we would send one of our providers to her but she would be responsible for the tow. She denied both. We have cancelled her account per her request and reviewed for a refund. There is no refund warranted on her account.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If no refund is issued legal action will be taken
Final Business Response /* (4000, 16, 2015/08/07) */
We have reviewed Mrs [redacted] account. She was issued service in January of 2014 and she was current on her membership at that time. When she called in for service on June 15th her account was not current. There is no refund due to Mrs [redacted] at this time.

TVC is honoring the customer’s desired settlement of a reimbursement of $800. We have already accepted the $400 chargeback and will refund the other $400 charge. In addition, we are no longer referring cases to this attorney.

TVC initially refunded Ms. [redacted] a buffer payment of $48.85, since she cancelled almost a month after signing up. She has been refunded an additional $48.85, completing a total refund of her first month’s payment. Her account has been canceled.

As the customer stated, we spoke to her yesterday afternoon and cancelled and refunded the membership in full.  She will receive a refund of $104.65 within the next 72 business hours.

As noted previously, the member used emergency roadside service on three different vehicles within 30 days. This is considered excessive service as outlined in the membership contract, and the member was advised to read the contract for limitations and exclusions.   The contract states, “The road service benefit is intended for use only in emergencies. Excessive use of this service usually indicates a vehicle in need of maintenance or repair. We can cancel your Membership if we consider your use of emergency road service excessive.”   MCA previously pro-rated the remaining days of membership before canceling and refunded the member $7.07. MCA is now willing to also offer a refund of the buffer month the member paid, an additional $19.95.

Complaint: [redacted]
I am rejecting this response because:After scamming me into subscribing to your motor club under the pretense of starting an online business you are refusing to return my money because I did not ask for it back? You are lying just like you lied to get me as a customer. I asked for my money back I was told there was nothing they could do. If I have to sue this corrupt business I will get way more than 140. Attached is the initial advertisement telling those looking for online work to first obtain a membership considered to be step 1. I was lied to and I want my money back. 
Sincerely,
[redacted]

The member used emergency roadside service on three different vehicles within 30 days. This is considered excessive service as outlined in MCA’s membership contract.   The contract states, “The road service benefit is intended for use only in emergencies. Excessive use of this service usually...

indicates a vehicle in need of maintenance or repair. We can cancel your Membership if we consider your use of emergency road service excessive.”   MCA cancelled the membership and refunded the member $7.07, the prorated amount remaining on the membership.

Mrs. [redacted] authorized the initial draft for membership on June 1, 2017 and did not cancel until 25 days later. We paid 3rd-party vendors for benefits available to Mrs. [redacted] during this month. We have already refunded the buffer month of $19.95 and have closed the case

Initial Business Response /* (1000, 6, 2015/10/19) */
The questions asked are to protect our member's from abuse of their memberships. The membership is member specific, and is a 1 time per disablement emergency roadside assistance, not unlimited roadside assistance. We ask questions to ascertain...

what type of tow truck is needed so that the proper equipment is sent the first time.
As per the reimbursement. On October 2, 2015 the member called in regarding her reimbursement for a tow. Per our billing department, they did receive an email from Ms [redacted] but there was no tow receipt attached. Ms [redacted] was emailed back requesting a receipt so we could review for a reimbursement. As of today we have not received a receipt to review.

Mrs. [redacted] contacted us on 9/22 when she noticed charges coming from her account and wanted them to stop. We offered to refund her the last three drafts on her account, since we have paid third party vendors for this membership since 8/3/2012. The name on the account is Brian Patterson and we have...

provided roadside assistance to this member four times in the past, all on the same vehicle. Mrs. [redacted] was satisfied with the refund at the time.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/12) */
Mr [redacted] signed up on 12/25/15 and his services were available to him at that time. He emailed us on 1/1/16 asking about sales. We explained to him how to sell the services by referring his link to others. We also emailed him material to...

send to others on 12/30/15. He requested to cancel his services on 1/4/16 due to not having any sales and he felt his sponsor gave him incorrect info. We cancelled his account on 1/6/16 after he provided us with his account number. We have refunded at 1 month of service since he had the services available to him and he authorized the charge to his account. There is no further refund due to him at this point.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So I paid for a months of service and only got a week of service? Suppose to be $20 a month not a week. I did not use any of your services that week and made sure to cancel my account ending that week due to associate given me false information
Final Business Response /* (4000, 9, 2016/01/25) */
This is the 4th membership that Mr. [redacted] has created over the past year. He cancelled his services 72 hours after he signed up. Therefore we refunded him his buffer month. His services were still available to him until 1/25/16.
Final Consumer Response /* (4200, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I canceled 72 hours I did not want it to go a month nor did I know I still had coverage. Then you tell me I had coverage till the 25th when it's the 26th. Just forget about it I guess you can't afford 20.00. When someone wants something canceled it should be canceled.
Have a great day
Ha

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]