hi, I responded to Revdex.com twice leaving messages to a [redacted] asking him to return my calls as I got his tape machine on both occasions.the client purchased an awning and wanted it to over hang his porch which would have been on his neighbors property.when we realized this we returned the deposit and mailed it to the address on the contract this was done in mid january.after getting the complaint from Revdex.com we called the client and found out she did NOT LIVE at the location were the awning was going and were we had sent her refund check.when we found this out we stopped the first check as we do not know were the check is presently and issued her a new check after she gave us the correct address she wanted it sent tothis matter was simply an address change that we were unaware ofthis matter is settled thank you for your help in this mannerwe will continue to strive to make all of our customers happy as usual don f [redacted]
hello, in responce to [redacted] complaintthe client purchased her awnings in the awning was installed properly and sealed correctly.aside from the client being unbelievably RUDE she also changes the facts along the wayFirst when she called to tell us about the the leak in we did tell her she was outside her warrantee by years as we give a year service warrantee and she is calling us about this very specific problem in 2017, when it was purchased in Second, at the end of her complaint she claims it was leaking only a few months after the installation, why then did she only complain in instead of the answer is it wasn't leaking in as she NOW claims.It is not unusual for people to try to figure out a way of getting a free service when they can, and I don't blame them for trying but do it nicely [redacted] neglected to tell you she also purchased partition walls on two years after her awning was installed and the awning was NOT LEAKING then.and if it was leaking why did she not mention it , while it was still under warrantee and we were at her house doing additional work..If it was leaking she would have told my salesman when she was ordering the partitions , and it would have been noted on the new invoice and taken care of on the spot .So there s proof that she is willing to lie to you and me to get a free service.please don't get me wrong when people have difficulty paying for a service and there past clients I will try to work out something to alleviate the cost weather it be time payments or a discount.With [redacted] she was so nasty and so insulting that I had to wait a day before responding to this complaint as I did not want to be emotional when I responded [ a cool off period]I try not to take things personal in business and am very successful at not taking it personal.I AM NOT A STUPID [redacted] As rude as this person was to my wife and myself, she is still a client of mine she is no better or worse than any of my clients and she must pay for work when she wants it as all people do.Thats only fair to all of my clientsKeeping this in mind I will offer her a discount to reseal her awning for $and if she accepts I do not want her money, I will donate the $to the [redacted] diabetes association and she can write the check out to them instead of to fiberama and give it to my men when we do the work and I WILL MAIL HER CHECK OUT TO THEMThis way she gets a tax write off and she s doing something nice for somebody else sincerely [redacted]
I'm sorry you had a bad experience with our company.normally awnings are not sealed at the sides as air and wind are supposed to travel threw these small openings so as not to have wind resistance on the side wings [you would here a vibrating like hum on windy days if sealed.]in you complaint you said you have photos.please e mail me your photos so I may diagnose the problem and come up with a proper solution.my personal e mail is [redacted] thanks [redacted]
hi, I responded to Revdex.com twice leaving messages to a [redacted] asking him to return my calls as I got his tape machine on both occasions.the client purchased an awning and wanted it to over hang his porch which would have been on his neighbors property.when we realized this we returned the deposit and mailed it to the address on the contract this was done in mid january.after getting the complaint from Revdex.com we called the client and found out she did NOT LIVE at the location were the awning was going and were we had sent her refund check.when we found this out we stopped the first check as we do not know were the check is presently and issued her a new check after she gave us the correct address she wanted it sent tothis matter was simply an address change that we were unaware ofthis matter is settled thank you for your help in this mannerwe will continue to strive to make all of our customers happy as usual don f [redacted]
hello, in responce to [redacted] complaintthe client purchased her awnings in the awning was installed properly and sealed correctly.aside from the client being unbelievably RUDE she also changes the facts along the wayFirst when she called to tell us about the the leak in we did tell her she was outside her warrantee by years as we give a year service warrantee and she is calling us about this very specific problem in 2017, when it was purchased in Second, at the end of her complaint she claims it was leaking only a few months after the installation, why then did she only complain in instead of the answer is it wasn't leaking in as she NOW claims.It is not unusual for people to try to figure out a way of getting a free service when they can, and I don't blame them for trying but do it nicely [redacted] neglected to tell you she also purchased partition walls on two years after her awning was installed and the awning was NOT LEAKING then.and if it was leaking why did she not mention it , while it was still under warrantee and we were at her house doing additional work..If it was leaking she would have told my salesman when she was ordering the partitions , and it would have been noted on the new invoice and taken care of on the spot .So there s proof that she is willing to lie to you and me to get a free service.please don't get me wrong when people have difficulty paying for a service and there past clients I will try to work out something to alleviate the cost weather it be time payments or a discount.With [redacted] she was so nasty and so insulting that I had to wait a day before responding to this complaint as I did not want to be emotional when I responded [ a cool off period]I try not to take things personal in business and am very successful at not taking it personal.I AM NOT A STUPID [redacted] As rude as this person was to my wife and myself, she is still a client of mine she is no better or worse than any of my clients and she must pay for work when she wants it as all people do.Thats only fair to all of my clientsKeeping this in mind I will offer her a discount to reseal her awning for $and if she accepts I do not want her money, I will donate the $to the [redacted] diabetes association and she can write the check out to them instead of to fiberama and give it to my men when we do the work and I WILL MAIL HER CHECK OUT TO THEMThis way she gets a tax write off and she s doing something nice for somebody else sincerely [redacted]
I'm sorry you had a bad experience with our company.normally awnings are not sealed at the sides as air and wind are supposed to travel threw these small openings so as not to have wind resistance on the side wings [you would here a vibrating like hum on windy days if sealed.]in you complaint you said you have photos.please e mail me your photos so I may diagnose the problem and come up with a proper solution.my personal e mail is [redacted] thanks [redacted]