Motor Mission Exchange

We have spoken to the customer on several occasions and have made arrangements to send the manager to his home with the glass on 12/** He has accepted this arrangement Once the glass is replaced, there should be no further issue

we put a claim in to our insurance company for the lombardo s lightswe are waiting for there response, as soon as we here from them we will let the you knowthe awning was installed directly into the brick house which should support the awning as it has in s of brick homes in brooklynthe
lombardos home brick is softer than the average.we have since installed the brackets beyond the brick and bolted to the main frame of the house and will hold for years to come

*** contract does not have any mention of tinted glass on his contract as we do not offer tinted glass as an option on our security doors.Our salesman sal after hearing about ** *** misunderstanding of the situation took it upon himself to pick up the glass and brought it to an
after market company that does car window tinting and paid for the tint out of his own pocket as he admired and respected ** *** as a person I personally spoke to ** *** today and we are adjusting his lock this saturday 10/**As of todays date 10/* ** *** has in fact picked up the now tinted glass.all that needs to be done is to adjust the lockin the weeks since the door has been installed the average temperature has been in the 70s.the complaint stated that since the glass has been off the door [while waiting for the tint]cold air has been getting in the house, at degrees this does not make sense.at any rate this issue has been addressed and as of saturday completed to the clients satisfaction thank you for the assistance your firm provides

sending us the photo would speed things up as I would simply forward it to the manufacturer the same day you would send it to me.if you do not want to simply send the photo, then I would have to send someone there to take the picture and then send it to the manufacturer.if you would rather I send someone the first appiontment I have is on June *** at 8;am to take the picture.let me know your preference *** ***

Now that I pointed out the facts, the client s story has changed completely I do not wish to go back and forth with he said and she said.The charge was originally$189.00, I offered to do it for $In the intrest of being fair minded and flexable I will offer to do the job for $, if the client does not accept this final offer, I sincerly wish her the best of luck .Her parts warrantee is still in effect thank you ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I realize you stated you could not see the picture of the handle clearly, however, we only sent you the two pictures because you refused to come to the house to see the problem in person, despite numerous phone calls requesting you to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer from the company does not make much sense, I need someone from the company to come out to my premises to see exactly what I am speaking about, the answer does not correspond with the way the porch is situated it is an attached house, they removed my old awning and seal which is attached to my neighbors houseThe new awning was put up well done but the seal that connects the awning to my neighbors house was never replacedwhich causesthe rain to come down and flood my back porch which is connected to my kitchen
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

your warrantee is still in effectif you have any other issues please let us no.our service department is usually on a 7-day schedulesincerely don f*

hi,this client was asked to e mail a photo of her concerns, so that we might contact the manufacturers of her products.these companies insist on photos that show the problem so that they know exactly what they need to do or supply.we have not received a legible photo yet,...

but we will act on it as soon as we get the legible photo. were sorry the customer thinks she's getting the run around but we can only work with what she supplies. At the moment we have one illegible photo of something but I can't tell what it is.please let them know they can send all future photos directly to [redacted].  I will contact whatever company I need to once I understand exactly what they need.  thanking you in advance for assisting in this matter.  [redacted]

hello, in responce to [redacted] complaint. the client purchased her awnings in 2013. the awning was installed properly and sealed correctly.aside from the client being unbelievably RUDE she also changes the facts along the way. First when she called to tell us about the the leak in 2017  we did...

tell her she was outside her warrantee by 2 years as we give a 2 year service warrantee and she is calling us about this very specific problem in 2017, when it was purchased in 2013. Second, at the end of her complaint she claims it was leaking only a few months after the installation, why then did she only complain in 2017 instead of 2013. the answer is it wasn't leaking in 2013 as she NOW claims.It is not unusual for people to try to figure out a way of getting a free service when they can, and I don't blame them for trying but do it nicely .[redacted] neglected to tell you she also purchased 2 partition walls on 6/**/2015 two years after her awning was installed and the awning was NOT LEAKING then.and if it was  leaking why did she not mention it , while it was still under warrantee and we were at her house doing additional work..If it was leaking she would have told my salesman when she was ordering the partitions , and it would have been noted on the new invoice and taken care of on the spot .So there s proof that she is willing to lie to you and me to get a free service.please don't get me wrong when people have difficulty paying for a service and there past clients I will try to work out something to alleviate the cost weather it be time payments or a discount.With [redacted] she was so nasty and so insulting   that I had to wait a day before responding to this complaint as I did not want to be emotional when I responded [ a cool off period]. I try not to take things personal in business and am very successful at not taking it personal.I AM NOT A STUPID [redacted].  As rude as this person was to my wife and myself, she is still a client of mine she is no better or worse than any of my clients and she must pay for  work when she wants it as all people do.Thats only fair to all of my clients. Keeping this in mind I will offer her a discount to reseal her awning for $149.00 and if she accepts I do not want her money, I will donate the $149.00 to the [redacted] diabetes association and she can write the check out to them instead of to fiberama and give it to my men when we do the work and I WILL MAIL HER CHECK OUT TO THEM. This way she gets a tax write off and she s doing something nice for somebody else.   sincerely [redacted]

I'm sorry you had a bad experience with our company.normally awnings are not sealed at the sides as air and wind are supposed to travel threw these small openings so as not to have wind resistance on the side wings [you would here a vibrating like hum on windy days if sealed.]in you complaint you...

said you have photos.please e mail me your photos so I may diagnose the problem and come up with a proper solution.my personal e mail is  [redacted].      thanks. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's reply I a complete lie. The issue was not the awning being in the neighbor's property, they had measured it themselves. they somehow  forgot the order  the awning.The check was never sent out to any address, I do receive my mail where I live and where they claimed to have sent the check.After 15 phone calls and wasting many hours and threatening legal action, I finally got the refund check.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks, but no thanks I called in another company to make the necessary repairs so it is all completed.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After everything that has transpired over the past five weeks revolving this issue—inappropriate and abusive behavior from both Don and his wife—I know better than to let him or any of his affiliates on my property.The only resolution I will accept at this point remains the same as initially presented. If the owner is not willing to provide me with payment equal to the value of his original quote ($189) to repair his initial improper installation, then I would like to close this dispute and have the entire interchange on public view. Thank you.  Sincerely,  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have spoken to the customer on several occasions and have made arrangements to send the manager to his home with the glass on 12/**.  He has accepted this arrangement.    Once the glass is replaced, there should be no further issue.

the final statement she said was she received her refund check. that was what she was looking for . it has been done.

hi, I responded to Revdex.com twice leaving messages to a [redacted] asking him to return my calls as I got his tape machine on both occasions.the client purchased an awning and wanted it to over hang his porch which would have been on his neighbors property.when we realized this we returned the deposit...

and mailed it to the address on the contract this was done in mid january.after getting the complaint from Revdex.com we called the client and found out she did NOT LIVE at the location were the awning was going and were we had sent her refund check.when we found this out we stopped the first check as we do not know were the check is presently and issued her a new check after she gave us the correct address she wanted it sent to. this matter was simply an address change that we were unaware of. this matter is settled.  thank you for your help in this manner. we will continue to strive to make all of our customers happy as usual .  don f[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
Let me clear up some facts:1. The leaks started to appear a few months after the installation, in the spring of 2014. They were minor and I disregarded them.2. The leaks had gotten worse by summer 2015. In June 2015, I had 2 partitions installed by Fiberama and described the leaks to the workmen. They caulked that space (between the house wall and the awning) after completion of the additional work (installation of partitions). In addition, they fixed another problem, which they pointed out to me – the rainwater was accumulating in the awning space. They needed to drill a special hole to make the water flow down. 3. By summer 2016, the leaks started to appear again. Once again, they were minor.4. But by summer 2017, the problem, once again, escalated to major proportions.5. I contacted Fiberama 3 times over the 4-week period and was constantly told that the “service” department is very busy. In none of the conversations was I asked for my invoice date, nor was I told that this repair is going to cost me extra money. I finally got an appointment date for the service, on 06/**/17.6. 25 hrs before the scheduled appointment for fixing the initially poorly executed job, Robin (a wife of the owner) told me that this fix job is going to cost me $189. I explained to her that this was not a fair way to deal business – that their poorly done install needs to be corrected for free and if they intended to charge me then they should have informed me from the very beginning (during my 1st call). 7. Robin became enraged and started to scream at me. At this time, I informed her that I am not planning to pay them a penny more and don’t need their services anymore and that they don’t know how to treat their customers fairly and that I’m going to take further actions regarding their business (at this time I already knew that I had to file a complaint).8. A few seconds later, Don called me and continued to scream at me and accused me that I threatened his wife. I stated that, “I never threatened your wife but intend to make a complaint against your business”.  I would like to add some comments regarding Don’s response. I find his tone offensive and abusive. His remark “I AM NOT A STUPID [redacted]” falsely insinuates resentful behavior and implies abusive comments that I never made. I’m an immigrant (with an accent) and a proud [redacted] citizen. And lastly, he is not the one who should dictate to me how and where to donate my money. I care about several causes and donate my money to the organizations of my choice. I have worked for 25 years in public service and strongly value fairness (which his business lacks); compassion (which I demonstrate by making donations to others) and kindness (which this owner clearly lacks; from the tone of his response it is evident who is the “rude, nasty and insulting” one). At this time, I don’t need his services anymore. The resolution I would accept is either a check for $189 payable to me (that I can pay another company to fix the leak problem that is attributed to his company's shoddy install), or if he is refusing to pay, I ask that you keep this complaint on public view on his company's profile. Thank you.Sincerely,[redacted]