Motor Vehicle Assurance is an licensed underwriter that extends warranties for dealerships. We will continue to properly train our employees to assure customers do not get any information mixed up. If you have any questions regarding the status of you contract please contact customer service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:As I said previously, my wife, who is a two-time stroke victim, received an unsolicited phone call from [redacted] of NWVA. Since my initial complaint, having spoken to my wife in further detail about this phone call, Mr. [redacted] was told as much by my wife. She suggested that he call back later to speak with me when I returned from work. He said that if she did not respond to this offer of protection on this phone call that the protection would no longer be available. My wife did not know what to do so she decided to give Mr. [redacted] a credit card number. Mr. [redacted] also informed my wife that if we decided against this protection, all we HAD to do was call and decline. A few days later, I called NWVA and spoke with [redacted]. Mr. [redacted] told me to wait until the contract came in the mail, to read it over. If I decided against the protection, all I needed to do was call back and decline. At that time the $250.00 deposit would be refunded. Mr. [redacted] never mentioned that I would need to submit IN WRITING a cancellation request. In my opinion this business is a "hard sell" business and preys upon the indecision of its prospective clients. This business is also misleading people into thinking that to decline their offer, all they have to do is call. The written cancellation requirement is only mentioned in the contract that you receive in the mail.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] was easy and professional in handling my refund. TY Revdex.com for your help
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]First and foremost, we do thank you and appreciate your feedback regarding our company and your experience. We do regret to hear your experience with one of our sales representatives, as we do not condone misrepresentation of our company or our product. With that being said, the sales...
representative mentioned above will have a discussion with upper management regarding this issue as we take honesty and compliance very seriously. Upon looking over the information we have on the policy purchased on 9/27/2016, you reached our customer service department the next day (9/28/2016) and spoke with Frankie- one of our highly trained customer service representatives to assist you in this matter. The notes in our system show within the call that you expressed your concerns and requested a cancellation of the policy as well as a refund of your down deposit made on 9/27/2016 in the amount of $550. The same day of your requested cancellation on 9/28/2016, your refund was complete in full. Again, we do thank you for your feedback. If you have any other questions, concerns, or to use our services in the future you can contact our customer service department always at-the-ready Monday-Friday 9AM-5PM EST at [redacted]. Thank you! Sincerely, Stephanie C[redacted] Customer Care SupervisorNationwide Vehicle Assurance [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Motor Vehicle Assurance is an licensed underwriter that extends warranties for dealerships. We will continue to properly train our employees to assure customers do not get any information mixed up. If you have any questions regarding the status of you contract please contact customer service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A pro-rated check was sent out 9/16/16. If you need any other information please contact customer service.
Complaint: [redacted]
I am rejecting this response because:As I said previously, my wife, who is a two-time stroke victim, received an unsolicited phone call from [redacted] of NWVA. Since my initial complaint, having spoken to my wife in further detail about this phone call, Mr. [redacted] was told as much by my wife. She suggested that he call back later to speak with me when I returned from work. He said that if she did not respond to this offer of protection on this phone call that the protection would no longer be available. My wife did not know what to do so she decided to give Mr. [redacted] a credit card number. Mr. [redacted] also informed my wife that if we decided against this protection, all we HAD to do was call and decline. A few days later, I called NWVA and spoke with [redacted]. Mr. [redacted] told me to wait until the contract came in the mail, to read it over. If I decided against the protection, all I needed to do was call back and decline. At that time the $250.00 deposit would be refunded. Mr. [redacted] never mentioned that I would need to submit IN WRITING a cancellation request. In my opinion this business is a "hard sell" business and preys upon the indecision of its prospective clients. This business is also misleading people into thinking that to decline their offer, all they have to do is call. The written cancellation requirement is only mentioned in the contract that you receive in the mail.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] was easy and professional in handling my refund. TY Revdex.com for your help
Regards,
[redacted]
I have the recording pulled up from call. If you can please call me at [redacted] and ext. [redacted] to clear this up. Thank you.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]First and foremost, we do thank you and appreciate your feedback regarding our company and your experience. We do regret to hear your experience with one of our sales representatives, as we do not condone misrepresentation of our company or our product. With that being said, the sales...
representative mentioned above will have a discussion with upper management regarding this issue as we take honesty and compliance very seriously. Upon looking over the information we have on the policy purchased on 9/27/2016, you reached our customer service department the next day (9/28/2016) and spoke with Frankie- one of our highly trained customer service representatives to assist you in this matter. The notes in our system show within the call that you expressed your concerns and requested a cancellation of the policy as well as a refund of your down deposit made on 9/27/2016 in the amount of $550. The same day of your requested cancellation on 9/28/2016, your refund was complete in full. Again, we do thank you for your feedback. If you have any other questions, concerns, or to use our services in the future you can contact our customer service department always at-the-ready Monday-Friday 9AM-5PM EST at [redacted]. Thank you! Sincerely, Stephanie C[redacted] Customer Care SupervisorNationwide Vehicle Assurance [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]