Motor Vehicle Protection Corp

Dear Ms [redacted] : Motor Vehicle Protection Corp("MVP") hereby responds to the complaint filed by Ms [redacted] as follows Contrary to Ms [redacted] ' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract Furthermore, MVP does not possess any vehicle information Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number In this particular instance, Ms [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $ Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms [redacted] no longer wishes to keep the contract As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms [redacted] that she has not charged back or reversed the $that was previously collected If that is the case, Ms [redacted] will have already received the benefit of a full refund Sincerely, [redacted] General Sales Manager

I am rejecting this response because:I’m sending you this letter regarding my case for my motherI have communicated which you several times over the phoneI have never received a reply back from the organization first email, that I filed a complaint ID [redacted] againstEach time you informed me that you will reach out to the organization and I was hoping that we would get a reply back regarding this matterI was hoping that we as adults would come to a final outcome, regarding my complaints with this companyIn my defense if I did something wrong I apologize but the way I see how to reply back on this situation was to agree to the terms and I did I sent you a copy of the power of attorneySomeone from this organization could take the time to respond back to me in a timely matterReviewing the situation and will get right back with meCould you please tell me what the best option is regarding this matter reopen the case for continuing communicating back and forth over the phone and an emailPlease advise me with your professional opinion regarding this caseYOUR MESSAGE FROM BUSINESS:Please accept this response on behalf of Motor Vehicle Protection Corp While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund We thank the complainant in advance for his cooperation in this regard