Motor Vehicle Solutions

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Motor Vehicle Solutions is no longer in business and has sent NO mailed advertisements during the calendar year of The consumer mentions "Vehicle Service Center" a couple of times in this complaint, no mention of Motor Vehicle SolutionsPerhaps this complaint should have been directed to a different company? Thank you

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Per the notes in Ms***'s file, she had let us know that she had moved or was in the process of moving to a different address during the time she cancelled her coverage in We asked to give us a call back when she had her new address so we could send out her refundShe never called back with that address until May of Her prorated refund is in the process of being mailed outShe should receive it in approximately days

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Motor Vehicle Solutions is no longer in business and has not done any business since December of Motor Vehicle Solutions has not made any phone calls to the number Mr [redacted] has listed in this complaint Mr [redacted] mentions Motor Vehicle Services out of California in his complaint; and a number that called him from PennsylvaniaThat is not the same company as Motor Vehicle Solutions; which, again, is out of businessFurthermore, Motor Vehicle Solutions did not have any offices in Pennsylvania or California We are sorry we cannot assist Mr [redacted] , but he has the wrong company

Initial Business Response /* (1000, 5, 2015/07/06) */
Ms*** had coverage that was cancelled back in October of At that time, she was refunded back to her Mastercard ending in *** and the remainder of her refund, $59.38, was sent to the address listed above in the amount of
$
We consider this matter as previously resolved

Initial Business Response /* (1000, 5, 2015/07/07) */
The extended coverage Ms*** purchased in May of is much more extensive than the powertrain coverage that she mentions having through the dealershipEnterprise Financial Group is an A Rated Revdex.com Accredited Administrator and the coverage
she purchased through them covers many more components of her vehicle than powertrain coverage
Ms***'s coverage was set to expire at 101,miles or on May 31, 2019...whichever comes firstWhen she requested cancellation of her coverage, she gave us mileage of 83,Prorated refunds are based on time and mileage used, per the contracts terms and conditionsBase on the mileage given, no refund was due to Ms***
As a gesture of goodwill, we will figure her prorated refund by days rather than miles (as she had used a very high amount of miles) She will be receiving a prorated refund by days totaling $She should receive that refund in 10-days

Initial Business Response /* (1000, 5, 2015/05/14) */
Per the notes in Ms. [redacted]'s file, she had let us know that she had moved or was in the process of moving to a different address during the time she cancelled her coverage in 2010. We asked to give us a call back when she had her new address so...

we could send out her refund. She never called back with that address until May of 2015.
Her prorated refund is in the process of being mailed out. She should receive it in approximately 7 days.

Initial Business Response /* (1000, 5, 2015/11/11) */
Motor Vehicle Solutions is no longer in business and has not done any business since December of 2014.
Motor Vehicle Solutions has not made any phone calls to the number Mr. [redacted] has listed in this complaint.
Mr. [redacted] mentions...

Motor Vehicle Services out of California in his complaint; and a number that called him from Pennsylvania. That is not the same company as Motor Vehicle Solutions; which, again, is out of business. Furthermore, Motor Vehicle Solutions did not have any offices in Pennsylvania or California.
We are sorry we cannot assist Mr. [redacted], but he has the wrong company.

Initial Business Response /* (1000, 5, 2015/05/08) */
If Ms. [redacted] can send us proof of sale or proof of trade in from the sale of her Yaris back in January, we would be happy to back date the cancellation, issue a prorated refund based on the sale date, and refund her in full any payments made...

after the sale date.
She can attach the proof of sale/trade in to this Revdex.com complaint for us to review.
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/05/13) */
Please see attached proof of sale.
Final Consumer Response /* (2000, 12, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Final Business Response /* (4000, 10, 2015/05/15) */
Thank you for sending proof of sale. We will back date your cancellation to the date of January 20, 2015. You will receive a prorated refund to that date, and a full refund of any payments made after that date.
You should receive that refund check in approximately 7-10 days.

Initial Business Response /* (1000, 5, 2015/09/15) */
Ms. [redacted] had called our office a couple of times and our representative gave her cancellation procedures. Ms. She was advised that if her coverage canceled for non payment, no refund would be due.
Ms. [redacted]'s coverage cancelled for...

non-payment on July 19, 2015. When coverage cancels for non-payment, no refund is due.

Initial Business Response /* (1000, 5, 2015/10/28) */
Motor Vehicle Solutions is no longer in business and has sent NO mailed advertisements during the calendar year of 2015.
The consumer mentions "Vehicle Service Center" a couple of times in this complaint, no mention of Motor Vehicle...

Solutions. Perhaps this complaint should have been directed to a different company?
Thank you

Mr. [redacted]'s service contract is with and administrated by United Car Care.  He has spoken to representatives of United Car Care's claim department regarding this claim.  According to United Car Care's notes, an independent inspector United Car Care contracted, was sent out to review and...

inspect Mr. [redacted]'s vehicle and stated that this was a long term failure and deemed it as a pre-existing to the contracts effective date failure.If Mr. [redacted] has any complaints or disputes regarding this claim denial, he would need to file them with the Denver Revdex.com toward United Car Care, ** [redacted], as stated in his contract.  United Car Care has an A+ rating with the Revdex.com and resolves any disputes through the Denver Revdex.com, as stated in the contract.If Mr. [redacted] would like to cancel his coverage for any reason, we can take care of that for him.  He would just need to call the customer service number...for cancellation...[redacted], or let us know through this complaint.Otherwise, any complaint related dispute would need to be directed to United Car Care through the Denver Revdex.com.