Complaint: [redacted] I am rejecting this response because: The sales man did not say he will try to find, he said he will find it and send it to us. The customer does not always know all the industry's regulations about buying a vehicle and does put some trust in the verbal communications. The frustrating part is that we sent three different emails and the dealership did not bother to respond. [redacted] also has a [redacted] dealership. May be they could at least contact us and offer some kind of help. I believe that this is a case of dishonesty and ignorance from the dealership. Sincerely, [redacted] ***
There is not a 2nd key for this vehicle that was provided to the dealership when taken inThe sales person advised that a 2nd key would be mailed to him if one was locatedNew cars come with keysPre-owned vehicles this is not the case and most consumers are surprised by thisWhile it does not
happen oftenThere has been situations where a 2nd key can come in laterThe seller found the key and dropped it off whether a individual, dealership or auction houseDealerships are not required to provided a 2nd keyIf one is negotiated in the deal, it will be stated in the agreement paper and/or we owe document. There was no binding agreement that a 2nd key will be provided if one was not foundWhile sales associates will do their best to locate a 2nd key. This does not hold the dealership responsible if one is not foundthis is a common misunderstanding when it is offered to look for a 2nd key that if not found we will supplyLack in communication from the Sales associate was not due to not locating a key, but no longer being with the companyWe respectfully decline to pay or provide on our own a 2nd keyThis is a sold "AS IS" pre-owned vehicle which sold to the customerAs in all vehicle purchases, without a documented agreement for anything to be provide after the sale. We are not bond to do so
Yes, this is a common misunderstanding when sales associates say they will try and locate a key and the consumer assumes that there will be a 2nd key providedThis is a pre-owned vehicle and is not certifiedA Cadillac dealer cannot certify another make as your is a ***Only an authorized dealer of the make canThis is a *** a year old Pre-owned vehicleDealerships are not required by law to provided a 2nd key and this is a common misunderstanding. Most often dealerships do not receive a 2nd key when it is traded in or bought from another source If a key is promised by a dealership it will be notated in the binding contract in the buyer agreement or on the we owe documentA 2nd key was not notated in any of the buying agreementsMr*** is no longer with the company who you are stating said differentlyAgain, verbal discussion can be misunderstood and is why we abide by the notation and agreements on the purchase paperwork. You did send an email that was only forwarded to the sales associate you referred toThere was no commitment made by management, purchasing documents that a 2nd key is to be providedThis again is not an uncommon situation in the car industry for Pre-owned vehicleAny warranty on this vehicle is either the manufacturer warranty that is left or an extended warranty was purchased. No matter the warranty, this does not cover 2nd keysWhile we understand it is frustrating, we do our best it try and locate 2nd keys such as contact customer if it was a trade in or contact where the vehicle was purchased fromIf we chose to provide a 2nd key this done and will be part of the deal upfront due to the cost and will be built in to the cost of the vehicleThis rarely occurs.While we do understanding the frustration, conversation is hear say *** is no longer with company, nothing is documented that binds the dealership to provided a key, vehicle is a pre-owned not new and is not a certified vehicle, this vehicle is a *** that was purchased at a Cadillac dealership, price is based on the vehicle as is with or without limited warranty
Complaint: [redacted]
I am rejecting this response because: The sales man did not say he will try to find, he said he will find it and send it to us. The customer does not always know all the industry's regulations about buying a vehicle and does put some trust in the verbal communications. The frustrating part is that we sent three different emails and the dealership did not bother to respond. [redacted] also has a [redacted] dealership. May be they could at least contact us and offer some kind of help. I believe that this is a case of dishonesty and ignorance from the dealership.
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because: The sales man did not say he will try to find, he said he will find it and send it to us. The customer does not always know all the industry's regulations about buying a vehicle and does put some trust in the verbal communications. The frustrating part is that we sent three different emails and the dealership did not bother to respond. [redacted] also has a [redacted] dealership. May be they could at least contact us and offer some kind of help. I believe that this is a case of dishonesty and ignorance from the dealership. Sincerely, [redacted] ***
There is not a 2nd key for this vehicle that was provided to the dealership when taken inThe sales person advised that a 2nd key would be mailed to him if one was locatedNew cars come with keysPre-owned vehicles this is not the case and most consumers are surprised by thisWhile it does not
happen oftenThere has been situations where a 2nd key can come in laterThe seller found the key and dropped it off whether a individual, dealership or auction houseDealerships are not required to provided a 2nd keyIf one is negotiated in the deal, it will be stated in the agreement paper and/or we owe document. There was no binding agreement that a 2nd key will be provided if one was not foundWhile sales associates will do their best to locate a 2nd key. This does not hold the dealership responsible if one is not foundthis is a common misunderstanding when it is offered to look for a 2nd key that if not found we will supplyLack in communication from the Sales associate was not due to not locating a key, but no longer being with the companyWe respectfully decline to pay or provide on our own a 2nd keyThis is a sold "AS IS" pre-owned vehicle which sold to the customerAs in all vehicle purchases, without a documented agreement for anything to be provide after the sale. We are not bond to do so
Yes, this is a common misunderstanding when sales associates say they will try and locate a key and the consumer assumes that there will be a 2nd key providedThis is a pre-owned vehicle and is not certifiedA Cadillac dealer cannot certify another make as your is a ***Only an authorized dealer of the make canThis is a *** a year old Pre-owned vehicleDealerships are not required by law to provided a 2nd key and this is a common misunderstanding. Most often dealerships do not receive a 2nd key when it is traded in or bought from another source If a key is promised by a dealership it will be notated in the binding contract in the buyer agreement or on the we owe documentA 2nd key was not notated in any of the buying agreementsMr*** is no longer with the company who you are stating said differentlyAgain, verbal discussion can be misunderstood and is why we abide by the notation and agreements on the purchase paperwork. You did send an email that was only forwarded to the sales associate you referred toThere was no commitment made by management, purchasing documents that a 2nd key is to be providedThis again is not an uncommon situation in the car industry for Pre-owned vehicleAny warranty on this vehicle is either the manufacturer warranty that is left or an extended warranty was purchased. No matter the warranty, this does not cover 2nd keysWhile we understand it is frustrating, we do our best it try and locate 2nd keys such as contact customer if it was a trade in or contact where the vehicle was purchased fromIf we chose to provide a 2nd key this done and will be part of the deal upfront due to the cost and will be built in to the cost of the vehicleThis rarely occurs.While we do understanding the frustration, conversation is hear say *** is no longer with company, nothing is documented that binds the dealership to provided a key, vehicle is a pre-owned not new and is not a certified vehicle, this vehicle is a *** that was purchased at a Cadillac dealership, price is based on the vehicle as is with or without limited warranty
Complaint: [redacted]
I am rejecting this response because: The sales man did not say he will try to find, he said he will find it and send it to us. The customer does not always know all the industry's regulations about buying a vehicle and does put some trust in the verbal communications. The frustrating part is that we sent three different emails and the dealership did not bother to respond. [redacted] also has a [redacted] dealership. May be they could at least contact us and offer some kind of help. I believe that this is a case of dishonesty and ignorance from the dealership.
Sincerely,
[redacted]