Motor World West LLC

I am rejecting this response because: This car was sold with a warranty which did not cover the dangerous mechanical defects which this car was sold to me withRack and pinion replacement, completely bald tires, bad front brakes, warped rotors, and a rear end differential which needs to be replacedI have a had a third party look at the vehicle after the transmission went out and I had given his mechanics over times to fix the initial issueI went back and spoke to [redacted] as I previously stated in my initial complaint the day after purchase, not several days [redacted] states [redacted] is a third party mechanic, when he refers to him as “his mechanic,” employed by him to work on his carsI took my vehicle to Auto tech because it was closer to my home and that is where [redacted] works out of, for Motor world west as request by ***His mechanic had my vehicle there to work on it days which was the second to last attempt I gave them to fix the problemThey have had my vehicle for repairs longer than I have and the mileage had increased in their possessionI have submitted rental car receipts for these occasionsEvery time I have spoken with this company I have had them on speaker phone for a witness or had another witness presentMotor world west was told thisI have submitted text message to the Revdex.com which clearly dispute the owners claimsWe had snow here on the 25th, which is the sole purpose for me purchasing a wheel drive, the actuator which they supposedly fixed which they did not went out while I was driving my year old daughter to school and I went off the road into the bank on a mountain roadDealing with this company had caused my family almost 10,in financial burden, especially since I wasn’t able to fix the rest of the major defects in the car I had to buy another vehicle on the 27th of NovemberThis had caused my family an immense amount of stress, especially since we had to put our mortgage payment into fixing the transmissionI never went on a test drive with [redacted] as [redacted] claims my car had both drive lines disconnected, the transmission did not work, the car was non operational and towed to Mel’s transmissionAfter my transmission was fixed at my cost I drove a few miles to go home and the drive line sensor came back on [redacted] wanted [redacted] to look at it again for the 7th time, I told him no, [redacted] had not been able to fix it the other timesI will be willing to have ATW look at it at ***’s expense, but not his mechanics they have proven themselves inapt to fix the problem [redacted] refuses to pay to have these defects fixedHowever he called ATW and spoke with them in regards to my car without my permissionI asked [redacted] for receipts each time he did work on my car and was told I quote “I cannot give you a receipt because I am doing this work for Motor World West.” Which I believe to be illegal and yet another way [redacted] covers his tracksI was told by the owner of auto tech that [redacted] was severing ties with [redacted] soon related to his shady business tactics and how he deals with peopleI did not try to get through arbitration and was told since they sold me a warranty, arbitration was voidMy vehicle meets every lemon law criteria, however since the car cost less than 10,I will have no choice but to go to small claims courtI am waiting to hear back from the BAR, I have asked them to inspect my carMy vehicle is currently sitting with a non op in my drivewayI know there are sides to every story and you have to get both sidesWhen you call a company to try to reconcile a problem and an owner of the company yells at you and swears on the phone that in itself shows what kind of a person he isI don’t want to just keep going back and forth with the he said she said, it isn’t helping me, but causing me more stressI also know he has other complaints against him which almost mirror mineThank you for your time [redacted] ***

This car was sold with a third party warranteeWhen the car left our lot there were no issuesSeveral days after the purchase the buyer stated the wheel drive light was going on and off we stated we would be happy to look at itAfter review and having our mechanic look at the wheel drive indicator light sensor it appeared to be fixedThere were no noises or leaking fluid at that timeThe buyer several days later stated the wheel drive light was coming on again, at that point we suggested that she allow a third party service center to diagnose and that we would pay for the work although she had a third party warrantee, she agreedThe buyer brought the car to the third party service shop a week or so latterWhen the buyer asked for a loner car I informed her that we are not insured for loaners and consequently do not have loanersAfter the service center looked at the car they stated it had to do with the shift actuator and that is was not going into wheel drive and wanted all potential parts ordered prior to any work being performedWe ordered all potential parts from Mitsubishi which took Mitsubishi over a week and a half to supply in which the buyer was using the carWhen the buying brought the car into the third part service center sometime after parts arrived the service shop found that it was an outside of transfer case stuck actuator that was due to lake of use and need lubricating to free it up and operate as so although we ordered all possible parts they were not neededThe third party service center informed me of yet another issue that did not egoists at time of sale which was a now leaking power steering rack, we authorized its repair at our costAfter repairs were complete the buyer and third party service center took the car for a drive showing her everything was operating correctly I do not recall how many days the buyer had the car when she called stating she just got back from running errands and just pulled into her driveway when she heard a noise and the car was not driving properly so we had the car towed to the third party service center and that service center informed us of the transmission issue being the planetary gearWe asked how this could happen and could it have anything to do with the work performedThe service shop stated the only way that could of happened would have been by the car being put into reverse while driving forward and that it had nothing to do with work performedWe informed the buyer and she elected to take the car to her own transmission shop, We suggested that she use her warrantee along with several recommended wholesale transmission shops where she was quoted about $for the complete job

As stated in previous answers the Mitsubishi Montero left
our dealership in great shape with a three month warrantee from one of the
largest national warrantee company’s in the countryThis answer will be brief,
details in previous response Several days after delivery it was reported
to us that the wheel drive light came on and not going into wheel drive so
we offered to pay a mechanic shop to correct the issueThey found a shift rod
was sticking and needed lubrication that was corrected, the customer did
drive the car with that shop confirming all was wellAt some point during
the next miles it was brought to our attention that the power steering
rack was leaking we approved it to be replacedAt some point we were told the
car had a transmission issue, we suggested a company that was half the price of
the customers other quote and the warrantee company did paid for a large
portion of the work excluding tax, tow and some other part
After the transmission was fixed we were told by customer
that they think the brake pads needed to be replaced and a noise in the rear
end, we told the customer that we would be happy to verify this, NO RETURN
CALLS, we got a text stating they did not want us to look at the issues so we
suggested that they have ATW look at the issues never heard anything more till
this letter through Revdex.com although we left messages and textIn talking with ATW
they stated they thought they could hear the ware bar on the front brakes, we
told atw we would suggest the customer have them look at it and to let us know
Again we heard nothing moreIn somewhere of cars sold we have seen one bad
rear end which was a $fix, we replace all brakes when there down to 40%
cheap fix for usSo none of this was logical and we simply asked for
verificationShops in the process of fixing cars do SHORT test drives, this
customer managed to drive this car over miles and yet we were still
willing to be of assistance*** informed us that he is retired as stated in
his intentions months and months agoWe always go well beyond the call of duty
and have a gazillion references to prove itSimple communication solves issues
for all parties involved

I am rejecting this response because:I had my Mitsubishi towed from Mel’s transmission in Grass Valley out on 11/6/15 cost quoted was $5,500 could not afford. Had towed on this date (11/6) to ATW @ [redacted]. Quoted $3,000 to fix. Warranty covered $1,500 only. I paid $1,500 + 120.45 in taxes on 11/20/15 I was told by  ATW the noise in the rear of my vehicle was not “just a Mitsubishi for ya” as the mechanics for Motor World West stated 4 times to include the day after I purchased the car. I was told the brakes are metal to metal & the noise I was hearing was my rear differential! I don’t have the money to fix these issues. I am including copies of texts which transpired between Scott the owner and myself once I picked up my car. Also the 4 wheel drive does not work still. The drive line light came back on once I drove my car 10 miles. Please! Can you help me with this ASAP. How did this vehicle ever pass a safety inspection before going on their lot. There is also moisture in the passenger floor board & a dent in the front (L) fender Motor World West promised to fix in front of 2 witnesses. This car is unsafe! I have incurred more rental car fees as well. They are included with docs. Thank you for your time in ADVANCE. Please send someone to inspect my car asap please. Current mileage 169932 mileage when purchased [redacted]

I am rejecting this response because: This car was sold with a warranty which did not cover the dangerous mechanical defects which this car was sold to me with. Rack and pinion replacement, 2 completely bald tires, bad front brakes, warped rotors, and a rear end differential which needs to be replaced. I have a had a third party look at the vehicle after the transmission went out and I had given his 2 mechanics over 6 times to fix the initial issue. I went back and spoke to [redacted] as I previously stated in my initial complaint the day after purchase, not several days. [redacted] states [redacted] is a third party mechanic, when he refers to him as “his mechanic,” employed by him to work on his cars. I took my vehicle to Auto tech because it was closer to my home and that is where [redacted] works out of, for Motor world west as request by [redacted]. His mechanic had my vehicle there to work on it 19 days which was the second to last attempt I gave them to fix the problem. They have had my vehicle for repairs longer than I have and the mileage had increased in their possession. I have submitted rental car receipts for these occasions. Every time I have spoken with this company I have had them on speaker phone for a witness or had another witness present. Motor world west was told this. I have submitted text message to the Revdex.com which clearly dispute the owners claims. We had snow here on the 25th, which is the sole purpose for me purchasing a 4 wheel drive, the actuator which they supposedly fixed which they did not went out while I was driving my 5 year old daughter to school and I went off the road into the bank on a mountain road. Dealing with this company had caused my family almost 10,000 in financial burden, especially since I wasn’t able to fix the rest of the major defects in the car I had to buy another vehicle on the 27th of November. This had caused my family an immense amount of stress, especially since we had to put our mortgage payment into fixing the transmission. I never went on a test drive with [redacted] as [redacted] claims my car had both drive lines disconnected, the transmission did not work, the car was non operational and towed to Mel’s transmission. After my transmission was fixed at my cost I drove a few miles to go home and the drive line sensor came back on. [redacted] wanted [redacted] to look at it again for the 7th time, I told him no, [redacted] had not been able to fix it the other 6 times. I will be willing to have ATW look at it at [redacted]’s expense, but not his mechanics they have proven themselves inapt to fix the problem. [redacted] refuses to pay to have these defects fixed. However he called ATW and spoke with them in regards to my car without my permission. I asked [redacted] for receipts each time he did work on my car and was told I quote “I cannot give you a receipt because I am doing this work for Motor World West.” Which I believe to be illegal and yet another way [redacted] covers his tracks. I was told by the owner of auto tech that [redacted] was severing ties with [redacted] soon related to his shady business tactics and how he deals with people. I did not try to get through arbitration and was told since they sold me a warranty, arbitration was void. My vehicle meets every lemon law criteria, however since the car cost less than 10,000 I will have no choice but to go to small claims court. I am waiting to hear back from the BAR, I have asked them to inspect my car. My vehicle is currently sitting with a non op in my driveway. I know there are 2 sides to every story and you have to get both sides. When you call a company to try to reconcile a problem and an owner of the company yells at you and swears on the phone that in itself shows what kind of a person he is. I don’t want to just keep going back and forth with the he said she said, it isn’t helping me, but causing me more stress. I also know he has other complaints against him which almost mirror mine. Thank you for your time. [redacted]

This car was sold with a third party warrantee. When the car
left our lot there were no issues. Several days after the purchase the buyer
stated the 4 wheel drive light was going on and off we stated we would be happy
to look at it. After review and having our mechanic look at the 4 wheel...

drive
indicator light sensor it appeared to be fixed. There were no noises or leaking
fluid at that time. The buyer several days later stated the 4 wheel drive light
was coming on again,  at that point we suggested that she allow a third
party service center to diagnose and that we would pay for the work although
she had a third party warrantee, she agreed. The buyer brought the car to the
third party service shop a week or so latter. When the buyer asked for a loner
car I informed her that we are not insured for loaners and consequently do not
have loaners. After the service center looked at the car they stated it had to
do with the shift actuator and that is was not going into 4 wheel drive and
wanted all potential parts ordered prior to any work being performed. We
ordered all potential parts from Mitsubishi which took Mitsubishi over a week
and a half to supply in which the buyer was using the car. When the buying
brought the car into the third part service center sometime after parts arrived
the service shop found that it was an outside of transfer case stuck actuator
that was due to lake of use and need lubricating to free it up and operate as
normal so although we ordered all possible parts they were not needed. The third
party service center informed me of yet another issue that did not egoists at
time of sale which was a now leaking power steering rack,  we authorized
its repair at our cost. After repairs were complete the buyer and third party
service center took the car for a drive showing her everything was operating
correctly.  I do not recall how many days the buyer had the car when she
called stating she just got back from running errands and just pulled into her
driveway when she heard a noise and the car was not driving properly so we had
the car towed to the third party service center and that service center
informed us of the transmission issue being the planetary gear. We asked how
this could happen and could it have anything to do with the work performed. The
service shop stated the only way that could of happened would have been by the
car being put into reverse while driving forward and that it had nothing to do
with work performed. We informed the buyer and she elected to take the car to
her own transmission shop, We suggested that she use her warrantee along with
several recommended wholesale transmission shops where she was quoted about
$2500 for the complete job.