Motoring

To whom it may concern,I would like to start by apologizing to [redacted] on her dissatisfying experience with Motoring and myself on Wednesday December At our shop, we value our customers so we make every attempt to provide them with the best vehicle care and experience possibleWe had a special running on Groupon which was a remote starter with basic installation for $(plus tax) and a remote starter with keyless installation for $(plus tax)This price included the cost of the installation and remote starterThe Groupon specifically states, “Extra fee for push to start vehicles and bypass vehicles When a customer calls to schedule their appointment, they are asked what year, make and model vehicle the remote starter is forThe customer is then informed whether or not their car requires a bypass, and is given the price for the bypassIt is clearly explained what the bypass does and why it is needed for their vehicle’s remote start installationEach individual vehicle is different on what exact bypass it requires to make the starter function properly along with the priceWhile explaining to the customer the additional charge for the bypass, I also make them aware of any other materials, such as a relay, needed for the installationBefore the customer confirms their appointment, the final total of the remote starter (with or without bypass and other materials) is provided to themThe customer then has the final say whether or not they would still like to proceed and schedule the appointment or contact Groupon regarding their return policy Miss Macioce called to schedule her appointmentShe stated she had a Ford Focus and purchased the remote starter with keyless entry for $I explained that her car did require a bypass and the cost for the bypass was $plus a $materials feeMiss Macioce understood the need for the bypass and chose to have the starter installedBefore the phone conversation ended, her appointment date and time was confirmed along with her contact information and the additional charges.As previously stated, Miss Macioce did have a two o'clock appointment on Wednesday December She dropped her car off at the shop, handed myself the keys and left a phone number where she could be reachedI did inform her that we were running behind that day and I would make sure her remote starter was installedMiss Macioce stated that “it wasn’t a problem"' and left the shop.When Miss Macioce returned to the shop, I informed her that the negative trunk wire was missing in her vehicleShe stated she wasn’t surprised and that she has had problems with the vehicle in the pastIn order to open her trunk from the starter remote, I would need to use a relay in the wiring due to the missing wireShe was told the charge of the relay is $but also had the option to omit the feature of the starter remote opening her trunkMiss Macioce said, to go ahead and use the relayThe customer was billed out at 9:06pmShe stood there with me as I explained each individual charge on the bill and she stated she was fine with it and added a tip to the totalAt this time I also explained the warranty on the starter and installationMiss Macioce denied any questions with the total bill or the warrantyOn the wall in front of the check out desk is the return policy.I then took Miss Macioce and the gentleman with her over to her vehicleI explained eveny feature of the remote starter to them and even started the vehicle at least twice for them to show that it did workWhen we got into her vehicleI made sure she was able to start and stop her car correctlyWhen Miss Macioce was ready to leave the shop, we were unable to find her spare keySeveral people searched her car, outside in the parking lot, inside the waiting room of the shop and inside the garage for the keyI called the other guy I had at the shop assisting that day to see if he had mistakenly took the key with himHe stated that he did, apologized and said he would hurry back with the keyMiss Macioce said she would wait for a little but eventually left and stated she would return the next day to get the key.Miss Macioce did not return for the key that next day and it wasn't until January 4th thatI spoke to both her and the gentleman who was with her that very first nightShe stated that the remote starter would not workI did apologize for her troubles and asked if she could return later that day so I could thoroughly check the starter to see what the issue may beMiss Macioce stated she could not make it in later that day, and asked I she could come in the following day which would be January 5thI had an overly booked schedule that day and apologized that I would not have time to check her remote starter thenMiss Macioce then suggested the following Monday which was January 11th I said that, would, be fine and she then stated that she would return to the shop on that dateI also received a phone call from the gentleman she knew on January 4th in which he stated that Miss Macioce was having trouble with her remote starterHe stated that she stated how her car had a lot of miles and she didn’t feel the car was dependable with high miles on itHe also included that Miss Macioce has been looking at other vehicles and was considering purchasing one.When Miss Macioce returned on January 11th for her key, she was noted to be driving a white BMWI asked if at that time she wanted me to check the starter on the Ford Focus and she declined because she “already got a new car"I offered Miss Macioce several opportunities to check the starter that she purchased but I was never able to do soTo this day, I do not know the exact cause as to why the starter did not work properly since I never was given the opportunity to check itOn the purchase of electrical items, there is no refund provided, only store credit which Miss Macioce was offered and declinedAgain, I apologize to Miss Macioce for the inconvenience she went through and would have been more than willing to fix her issue with the starterSincerely,Mark Blake