Motorized Solutions

Ms [redacted] , Thank you for reaching out to us again with regards to [redacted] complaintBelow is our responseAs Motorized Solutions explained over the phone with [redacted] on the 27th of November and in our response on the 12th of December that we do acknowledge that the brake switch was accidently adjusted too tightWe acknowledge and own that we made a mistake; Motorized Solutions would not have sent a technician to do roadside inspection and repair afterhours if we felt we were not at faultMotorized Solutions does stand by their employees and the quality of work they provide to every customerThe standard for every car that is touched by Motorized Solutions employees is to fully inspect and test drive the car before it leaves our lotIt is unfortunate that the brake switch did not malfunction until it left the lot with [redacted] minutes later, and we are truly sorry for thatWe cannot discount the entire labor cost for the brake switch installation, as we did not charge for installation initiallyAs expressed before, this whole situation is unfortunate as Motorized Solutions truly takes pride in the services we provide our customersWe truly are sorry for any hardship this may have caused [redacted] and [redacted] , but do stand by our employees and the quality of work we providePlease let me know if you need anything else from usTyree D***, Owner Motorized Solutions [email protected] 303-909-

Ms [redacted] , Thank you for reaching out to us with regards to [redacted] complaintBelow is our side of the situation that took placeWednesday November 22, Motorized Solutions opened at 8:am [redacted] called close to 9am with the complaint that her [redacted] had not been starting consistently and now will not turn on at all [redacted] requested that Motorized Solutions replaced the alternatorOur service writer explained we would charge hours to diagnosis and confirm that the alternator was the true source of the car not starting and then it would be replacedIt was also requested at that time by our service writer that the car be left for the day as [redacted] would be considered a wacustomer [redacted] agreed, left the car and returned home as her fiancé, [redacted] , would be the one to pick up the carShortly after leaving [redacted] called back to Motorized Solutions and ask us to look at the cars brake switchA coworker of hers owned the same make/model of car and had experienced similar issues of the car not starting and brake lights not workingUpon additional inspection it was determined that the brake switch did need to be replaced due to no brake lights, along with the replacement of the alternator due to the alternator not charging the battery and causing the car to not startSince Motorized Solutions did not initially diagnosis that the brake switch needing to be replaced, we did not charge for labor to replace the brake switch and only charged for part cost of $Unfortunately, that day part deliveries were slow and backed-up, so Motorized Solutions also applied a 10% off labor to the entire repair ticket due to inconveniencing the customerWe ended up needing the car until close of businessOnce our technician completed the work the car was taken on a test drive that last up to 5-minutesSince the car was able to be turned off and on several times, brakes worked correctly, and there were no additional sounds or safety issues, the car was deemed safe and ready to be picked up; [redacted] was called [redacted] called the shop close to 5:00pm that his *** driver had dropped him at the wrong location and had left himOur service writer offered to pick [redacted] up miles west of our shopOur service writer arrived back with [redacted] close to 5:15pm and cashed him outOur shop closed at 5:30pm to customersWhile closing out for the day a call came into the shop close to 5:35pm, [redacted] called to notify the shop that his car was unable to be driven and is on the side of a street downtownOur service writer offered to send a technician after hours to look at the car, in hopes of saving [redacted] the charge of a tow truck; [redacted] accepted and texted his location to our service writer at 5:43pmOur technician left the shop close to 5:50pm headed towards [redacted] Upon arrival our technician noted that [redacted] was alone in the car and very appreciative that our technician came to his car downtownOur technician started from the beginning and re-inspected the entire vehicle and looked over the work order that had been complete during the dayAfter minutes of inspecting [redacted] ’s car our technician determined that the brake switch had been installed to tight and needed to return to the shop for the proper tools [redacted] was informed that our technician would be back in 30-minutes; [redacted] was appreciative and fine to wait in his car for our technicians return(When a brake switch is adjusted too tight and the breaks are pumped consistently, as they would be in rush hour traffic downtown, the brakes would have a higher probability to continue to hold pressure, not allowing the car to move)Per our technician, [redacted] was still in good spirts upon his return to [redacted] ’s car with the proper toolsOnce the brake switch was adjusted properly the car was able to be driven immediatelyPer our technician [redacted] was patent and appreciativeOur technician noted that he arrived back to the shop at 8:15pm, repair completedDue to the holiday our shop was closed Thursday-Sunday [redacted] and/or [redacted] did not leave a voicemail or email us with any further issues during that timeMonday morning [redacted] called the shop and our service writer answered her call [redacted] presented angry and upset that we let their car leave our lot in an unsafe condition to driveAt that time the service writer confirmed that the car was currently in working condition and no other issues had occurred throughout the weekend [redacted] expressed yes the car is working, that is not why she was calling, and demanded to speak to the managerI, Tyree D***, spoke to [redacted] in length trying to calm her down and explain that when the brake switch was accidently adjusted too tight and the breaks were pumped consistently, as they would be in rush hour traffic downtown, the brakes would have a higher tendency to continue to hold pressure, not allowing the car to moveThroughout my explanation [redacted] continued to interrupt me and eventually demand all their money be refundedCalmly I explained that I could not refund the money and reminded her Motorized Solutions only charged them for the part cost of the brake switch, $37.77, and labor was not applied to the repair ticket [redacted] kept repeating herself, was inconsolable, unreasonable, and demanding for her money backI continually apologized that this particular scenario even took placeI reiterated that short of refunding her the $37.77, the entire business did everything we could to help her and her fiancé out: applied 10% off labor discount, did not charge for labor on brake switch repair, picked [redacted] up when dropped off at the wrong location, sent a technician after hours to diagnosis car downtown to avoid towing charges for customer, and did not charge for additional labor that was performed at roadsideOnce [redacted] stated that she was going to leave a bad review “because she knows our business relies on reviews” and will report us to Revdex.com, I replied “I am sorry to hear that, do what you feel is bestHave a nice day.” Then I hung upThis whole situation is unfortunate as Motorized Solutions truly takes pride in the services we provide our customers and inspect each car for safety concern before each car leaves our lotWe truly are sorry for any hardship this may have caused [redacted] and [redacted] , but do stand by our employees and the quality of work we provide to every customerPlease let me know if you need anything else from usTyree D***, Owner Motorized Solutions [email protected] 303-909-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and apparently Motorized Solutions does not want to compensate us for our lossI appreciate that Motorized Solutions has apologized for the mistake but I will be sure to take my business and my family's and friends' business elsewhere so that I can ensure we are getting quality service.
Sincerely,
*** ***

Ms. [redacted], Thank you for reaching out to us with regards to [redacted] complaint. Below is our side of the situation that took place. Wednesday November 22, 2017 Motorized Solutions opened at 8:30 am. [redacted] called close to 9am with the complaint that her 2008 [redacted] had not been...

starting consistently and now will not turn on at all. [redacted] requested that Motorized Solutions replaced the alternator. Our service writer explained we would charge .5 hours to diagnosis and confirm that the alternator was the true source of the car not starting and then it would be replaced. It was also requested at that time by our service writer that the car be left for the day as [redacted] would be considered a walk-in customer. [redacted] agreed, left the car and returned home as her fiancé, [redacted], would be the one to pick up the car. Shortly after leaving [redacted] called back to Motorized Solutions and ask us to look at the cars brake switch. A coworker of hers owned the same make/model of car and had experienced similar issues of the car not starting and brake lights not working. Upon additional inspection it was determined that the brake switch did need to be replaced due to no brake lights, along with the replacement of the alternator due to the alternator not charging the battery and causing the car to not start. Since Motorized Solutions did not initially diagnosis that the brake switch needing to be replaced, we did not charge for labor to replace the brake switch and only charged for part cost of $37.77. Unfortunately, that day part deliveries were slow and backed-up, so Motorized Solutions also applied a 10% off labor to the entire repair ticket due to inconveniencing the customer. We ended up needing the car until close of business. Once our technician completed the work the car was taken on a test drive that last up to 5-10 minutes. Since the car was able to be turned off and on several times, brakes worked correctly, and there were no additional sounds or safety issues, the car was deemed safe and ready to be picked up; [redacted] was called. [redacted] called the shop close to 5:00pm that his [redacted] driver had dropped him at the wrong location and had left him. Our service writer offered to pick [redacted] up 2 miles west of our shop. Our service writer arrived back with [redacted] close to 5:15pm and cashed him out. Our shop closed at 5:30pm to customers. While closing out for the day a call came into the shop close to 5:35pm, [redacted] called to notify the shop that his car was unable to be driven and is on the side of a street downtown. Our service writer offered to send a technician after hours to look at the car, in hopes of saving [redacted] the charge of a tow truck; [redacted] accepted and texted his location to our service writer at 5:43pm. Our technician left the shop close to 5:50pm headed towards [redacted]. Upon arrival our technician noted that [redacted] was alone in the car and very appreciative that our technician came to his car downtown. Our technician started from the beginning and re-inspected the entire vehicle and looked over the work order that had been complete during the day. After 30 minutes of inspecting [redacted]’s car our technician determined that the brake switch had been installed to tight and needed to return to the shop for the proper tools. [redacted] was informed that our technician would be back in 30-40 minutes; [redacted] was appreciative and fine to wait in his car for our technicians return. (When a brake switch is adjusted too tight and the breaks are pumped consistently, as they would be in rush hour traffic downtown, the brakes would have a higher probability to continue to hold pressure, not allowing the car to move). Per our technician, [redacted] was still in good spirts upon his return to [redacted]’s car with the proper tools. Once the brake switch was adjusted properly the car was able to be driven immediately. Per our technician [redacted] was patent and appreciative. Our technician noted that he arrived back to the shop at 8:15pm, repair completed. Due to the holiday our shop was closed Thursday-Sunday. [redacted] and/or [redacted] did not leave a voicemail or email us with any further issues during that time. Monday morning [redacted] called the shop and our service writer answered her call. [redacted] presented angry and upset that we let their car leave our lot in an unsafe condition to drive. At that time the service writer confirmed that the car was currently in working condition and no other issues had occurred throughout the weekend. [redacted] expressed yes the car is working, that is not why she was calling, and demanded to speak to the manager. I, Tyree D[redacted], spoke to [redacted] in length trying to calm her down and explain that when the brake switch was accidently adjusted too tight and the breaks were pumped consistently, as they would be in rush hour traffic downtown, the brakes would have a higher tendency to continue to hold pressure, not allowing the car to move. Throughout my explanation [redacted] continued to interrupt me and eventually demand all their money be refunded. Calmly I explained that I could not refund the money and reminded her Motorized Solutions only charged them for the part cost of the brake switch, $37.77, and labor was not applied to the repair ticket. [redacted] kept repeating herself, was inconsolable, unreasonable, and demanding for her money back. I continually apologized that this particular scenario even took place. I reiterated that short of refunding her the $37.77, the entire business did everything we could to help her and her fiancé out: applied 10% off labor discount, did not charge for labor on brake switch repair, picked [redacted] up when dropped off at the wrong location, sent a technician after hours to diagnosis car downtown to avoid towing charges for customer, and did not charge for additional labor that was performed at roadside. Once [redacted] stated that she was going to leave a bad review “because she knows our business relies on reviews” and will report us to Revdex.com, I replied “I am sorry to hear that, do what you feel is best. Have a nice day.” Then I hung up. This whole situation is unfortunate as Motorized Solutions truly takes pride in the services we provide our customers and inspect each car for safety concern before each car leaves our lot. We truly are sorry for any hardship this may have caused [redacted] and [redacted], but do stand by our employees and the quality of work we provide to every customer. Please let me know if you need anything else from us. Tyree D[redacted], Owner Motorized Solutions [email protected] 303-909-3641

Ms. [redacted], Thank you for reaching out to us again with regards to [redacted] complaint. Below is our response. As Motorized Solutions explained over the phone with [redacted] on the 27th of November and in our response on the 12th of December that we do acknowledge that the brake switch was accidently adjusted too tight. We acknowledge and own that we made a mistake; Motorized Solutions would not have sent a technician to do roadside inspection and repair afterhours if we felt we were not at fault. Motorized Solutions does stand by their employees and the quality of work they provide to every customer. The standard for every car that is touched by Motorized Solutions employees is to fully inspect and test drive the car before it leaves our lot. It is unfortunate that the brake switch did not malfunction until it left the lot with [redacted] 30 minutes later, and we are truly sorry for that. We cannot discount the entire labor cost for the brake switch installation, as we did not charge for installation initially. As expressed before, this whole situation is unfortunate as Motorized Solutions truly takes pride in the services we provide our customers. We truly are sorry for any hardship this may have caused [redacted] and [redacted], but do stand by our employees and the quality of work we provide. Please let me know if you need anything else from us. Tyree D[redacted], Owner Motorized Solutions [email protected] 303-909-3641