Motorsports

Your basing your experience on, you bringing the vehicle to the shop for insurance repairs and asking for some additional work to be doneYou were told the additional work would take more timeYou then brought your wife to the shop to check the progress, and you hadn't told her you requested the additional repairsYou then got upset after being caught in the non truthYour wife explained she believed that you did request the extra repairsShortly after this we were notified that you tried to cash the insurance check without the businesses signatureThen after being notified that the vehicle was ready, you came and took the vehicle without paying! We then had to travel to you home with the police to file a theft reportAfter the police officers explained to your wife charges of theft would be filed, she called you and let the officers speak with youYou were then told that the vehicle needed to be back on the business premises before the officers returned to the shopWhen we arrived back to the shop minutes later, the vehicle was there! Your bad experience was due to your bad decisionsNot our work

Revdex.com, sans-serif">I am sending you 10% of the correspondence that we have with [redacted] Basically, he bought a "Special Ordered" or otherwise assembled part for him We have a clear policy of no returns, especially parts that are non stocking or special order** He tried to return the parts, we said no He became belligerent to the point where we have to call his local Sheriff department to get him to stop We offered to take it back with a restocking fee, that wasnt good enough Then he claimedto have a missing hose in the assembly which we believe he has on his car So we sent him another one, he refusedit He also filedca complaint with the B.A.Ras well, in which they dismissed as wellWe are not willing to do anything for him Please let us know if you [redacted] further information for a Satisfactory Report [redacted] IS THE TRACKING FOR THE UPPER RAD HOSE Regards, [redacted] [redacted] *** [redacted] From: [redacted] To: [redacted] Sent: Friday, February 20, 1:PMSubject: Re: Sales Order [redacted] from Motorsports ***, I think its important to get this upfront I will be returning the entire kit for a 100% refund You are welcome to ship me another part that I can't use but it will be return [redacted] with the others Thanks, [redacted] From: [redacted] To: [redacted] Sent: Friday, February 20, 10:AMSubject: Re: Sales Order [redacted] from Motorsports ***, [redacted] claims to be missing a part from his cooling kit he received The part number as he indicates is: [redacted] HOSE, UPPER [redacted] *** Please send me a tracking number once you have sent the replacement hose for our records Thanks kindly for your help on the matter ***! On Feb 18, 7:PM, " [redacted] > wrote: ***, I'm not a consumer bully I'm actually very reasonable and expect to be treated fairly instead of hiding behind some "policy" when there is a disagreement You didn't make the return policy clear on the invoices or in our conversations It looks we have a difference of opinion on the relationship: You thought that you were providing the parts I [redacted] along with some advice I thought that you were providing sound advice and preventing me from making common mistakes that would ultimately cost me money Because I thought you were providing advice that would ultimately save me money I did not ask you to match [redacted] , ***, etc prices on the parts I ordered (for example gapp [redacted] from [redacted] are $cheaper, [redacted] pulleys are about $instead of the $you charged me, ) The restocking fee and return shipping isn't going to work for me By the time I do that I would be out $for parts I can't use The parts can be bought for $shipp*ed from other sources instead of the $you chargedme I can probably sell them eventually for $to $ I would like to offer an olive branch that works for both of us: Send me the [redacted] HOSE, UPPER [redacted] ***, that is missing from the kit and refund or credit me a fair amount of money to lessen the pain of losing $to $on this deal and also considering that I didn't ask you to match other's prices Then I'll take care of selling the hose kit Thanks, [redacted] From: [redacted] To: ' [redacted] Cc: ' [redacted] ' [redacted] Sent: Wednesday, February 18, 3:PMSubject: RE: Sales Order [redacted] from Motorsports ***, There are many types of customers in this world .one of them never makes a good client That kind of person whom makes a mistake, and then demands someone else pick up the pieces by picking up the tab or they whine and complain, and bash them on the internet for gratification isn’t someone we are involved with I call them “consumer bullies.” You knew exactly what YOU had parts wise I did not, and you request [redacted] what you want [redacted] to order by part number You then discovered YOU didn’t [redacted] the parts and/or you order*ed the wrong parts Not even without a compromise on your part you start with lashing because for our policy of 7+ years we’ve had as a No Return Policy I’ve seen your post online, and because now that you don’t get your way you’re going to post derogatory comments and be negative Ok Pretty disappointing after all we’ve done for you As to the recommendations I gave you, ok .just because you cannot afford to buy them I thought it would be nice to give you some goals and ideas to enhance your cars performance and that’s a bad thing?? Ok If you don’t realize the quality of our relationship you had here with us – I wish you the best of luck out there I spoke to [redacted] @ [redacted] and he and I agree we’d really prefer to not have to deal with a bully Take down your frivolous comment on the [redacted] forum and under the conditions that you (on your dime) return the kit to [redacted] @ [redacted] in an ***ed” and “UN-OPEN**” condition so that it is in-fact new and in re-saleable condition, and we will accept the return with a 20% restocking fee Once [redacted] has credited us after receives the cooling kit and accepts the return in good condition, we will refund you $less the 20% restocking fee [redacted] is going to charge us This is all I am willing to do along with [redacted] as well It is really unfortunate after all we have done for you that is has come to this But you can’t make everyone happy [redacted] | Performance Architect Motorsports Speed& Fabrication Shop ***Click here to see an AMAZING video tour of our facility and all the capabilities our shop has! [redacted] [redacted] California's ONLY Official [redacted] Center Our policy; doing it right is the ONLY option we offer From: [redacted] Sent: W**nesday, February 18, 11:AMTo: [redacted] | MotorsportsSubject: Re: Sales Order [redacted] from Motorsports ***, This one does not match the invoice I receiv [redacted] from [redacted] on February 6th There was no mention of return policy on that invoice Furthermore, after reviewing the bom on my order list it looks like some parts were missing in the shipment I didn't notice until now because the parts weren't used [redacted] From: [redacted] To: [redacted] Cc: ' [redacted] Sent: Wednesday, February 18, 2:PMSubject: Sales Order [redacted] from Motorsports Dear [redacted] Here is another copy for your records***, I don't have to admit it but I found the "sales order" that you sent me via email It does state your return policy Your "invoice" does not say the same thing So I guess you've got me I think its a dumb and short sighted policy that totally protects you and screws your customers but you have covered your bases on that one Good job! Many companies have a similar policy but don't enforce it because they understand what it does to customer relationships You could have easily made a bunch more money from me in the future because I trusted and respect*edand valued your advice which is the ONLY reason I chose Motorsports and payed a premium for it However, your attitude of "sorry, but you screwed up" has showed me what you are really about I guess its better that I find out now I shall consider the issue closed when I receive the missing part [redacted] From: [redacted] To: [redacted] Sent: Friday, February 20, 2:PMSubject: Re: Sales Order [redacted] from Motorsports ***, First of all, I haven't talked to you in any particular way I've simply stated the obvious about your purported "services" and call*ed you out on a lame return policy that totally protects you at the expense of you customers Going into this I was pretty happy with the service even knowing that I had overpaid for everything I have bought I would have been singing your praises all over the place However, you are the one that tried to stick it to me with no room for negotiation on the return policy Its great for you when your customers bear all of the burden for trusting you to keep them from making mistakes Then when a mistake is made you make them eat all of the cost for trusting you Only after a heated conversation did you offer a 20% restocking fee which is quite ridiculousMany companies have that disclaimer so that they can make it difficult on those that abuse the system However, I've never actually been charged it for ANYTHING from several automotive suppliers Not sure what [redacted] does about returns and I really don't care as I didn't buy the parts from them I suspect most companies realize that a happy customer usually returns to spend more money with them Others take the money and run I think you are the latter Furthermore, you did indicate that you match [redacted] , [redacted] etc prices on the phone As I'm finding out, that is your mode of operations Everything is verbal Nothing is in writing so that was you have no responsibility Again, I'll offer a compromise that I think is fair: Send the missing hose and refund me $ for excessively [redacted] up parts Then I'll sell the hose kit at a minimum $loss I'm still bearing most of the burden and you are still making a healthy profit It will take me a long time to sell the hose kit No [redacted] on planning for future business transactions between us because there won't be any As an alternative, I will continue pursuing a 100% refund which is really what should be happening [redacted] From: [redacted] To: [redacted] Sent: Friday, February 20, 2:AMSubject: Re: Sales Order [redacted] from Motorsports ***, After the way you've talked to me...I think I've been everything of reasonable Your insults and name calling and swearing at me all makes me the bad guy? I think your being unreasonable I showed you [redacted] 's policy and you choose to simply ignore it I'll give [redacted] a call and get his advise...I'm curious how he would handle thisTo your acclaim weeks later you mention a missing hose....now that we have been notified one will be mailed to you tomorrow by the manufacturer that made and sent you the kitIf you would have asked about our return policy you would have been notified In California where our business resides and conducts it's business is under our jurisdiction....when you never asked for our policy which would have been readily told to you It is and always has been on our sales order which is in accordance with our State Law...and most states for that matter It is also approved by the Bureau of Automotive Repair I know for a fact no business explains it's return policy without being asked Stop with that nonsenseI'm glad you value ***'s opinion If you want to make an enemy of us that is your choice but I am done with the bullying and child like banter...I'm sure we both have better things to tend too Closing recap...As a Goodwill Gesture to you, we will take the kit back within days of your receipt with a standard 20% restocking fee provided it is unopened, unused, and I'm resaleable condition as determin [redacted] by [redacted] You will [redacted] to call us for an RMA number and directions and have the item returned by the days not**Or...I have offered you a $store credit to use at our discretion as a good will gesture within months provided we can get back on positive terms via phone conversationI sincerely wish for the best for this situation and the best for you I was excited about your project and connect to be I ask the negative emails stop, if they don't they will just be filed and dismissedBest Regards, [redacted] On Feb 19, 7:PM, " [redacted] " < [redacted] @yahoo.com> wrote: ***, I was hoping you would be reasonable about this situationHowever, I see that is not the case Your "services" were not as hyped by you (isn't that the service I was paying for) You are the expert but sold me something I didn't *** All of the parts weren't in the kit so its unusable Your return policy was never stated or disclosed to me and was not on the original invoice I did talk to [redacted] Engineering and really wanted to go with PSE but decided against it I should have went with that gut feel [redacted] From: [redacted] To: ' [redacted] Cc: ' [redacted] Sent: Thursday, February 19, 9:PMSubject: RE: Sales Order [redacted] from Motorsports ***, Please see belowI hope that you read my responses with an open perspective and mind I have spent more time on this that I can honestly afford and [redacted] to move on If your response is negative, please don’t send it [redacted] | Performance Architect Motorsports Speed & Fabrication Shop ***Click here to see an AMAZING video tour of our facility and all the capabilities our shop has! [redacted] [redacted] California's ONLY Official [redacted] Center Our policy; doing it right is the ONLY option we offer From: [redacted] Sent: Wednesday, February 18, 7:PMTo: [redacted] | MotorsportsSubject: Re: Sales Order [redacted] from Motorsports ***, I'm not a consumer bully I'm actually very reasonable and expect to be treated fairly instead of hiding behind some "policy" when there is a disagreement You didn't make the return policy clear on the invoices or in our conversations ***, you went out of your way to suggest another Supercharger repair facility, and imply we did a bad job just because we didn’t give you what you wanted, that is kind of bullying If you felt you would have been better served there, then why did you come to us? I guarantee you that you wouldn’t have received the service we gave you from PSE As well, they are backlogged 4-weeks, and would have charged you much more than we did We may not do tuning, but we are every bit of a shop that [redacted] is I know what our capabilities are and we are not a follower You were certainly treated fairly in my opinion We’ve had that policy from day .doing something differently for you would have been treating everyone else with discrimination So I really don’t know what you mean by saying I was hiding behind some policy I wrote Our policy is on everyone of our Sales Orders, and would have been clearly explained to you had you asked I have many customers that order replacement parts and such that ask “hey if I don’t use this can I return it”, the answer is no We are not the only company that has that very same policy I do feel bad that you never asked But due to this experience, we are changing our procedures to further protect ourselves from having occurrences like this happen ever again It looks we have a difference of opinion on the relationship: You thought that you were providing the parts I [redacted] along with some advice I thought that you were providing sound advice and preventing me from making common mistakes that would ultimately cost me money Because I thought you were providing advice that would ultimately save me money I did not ask you to match [redacted] , ***, etc prices on the parts I ordered (for example [redacted] from [redacted] *re $cheaper, [redacted] pulleys are about $instead of the $you charg [redacted] me, ) I provided the parts you asked to buy bas [redacted] upon your research of what you knew you [redacted] I made several recommendations, many of which cost me making a sale to do what was best for you Just so you know, I don’t price match [redacted] doesn’t sell the coolant kit or alt pulley that I could find I charged you $for the alt pulley btw I’m not sure how they would sell a genuine pulley that cheap as we paid more than that for it from [redacted] And again with all due respect, you call [redacted] to order the kit, I had no reason to think you didn’t know what you knew you [redacted] You did review the manifest The restocking fee and return shipping isn't going to work for me By the time I do that I would be out $for parts I can't use The parts can be bought for $ shipp [redacted] from other sources instead of the $you charg [redacted] me I can probably sell them eventually for $to $ Please find me a company that would pay for return shipping that has a “brick and mortar” facility I know of no one that would pay to return your part Most (outside of AM) would charge a restocking fee You say that you can source the part for $250, please show me where I paid MUCH more for it than that And if so, WHY did you buy it from us? I did not make enough money to really care But since we are quoting [redacted] let’s take a look at their policies: BRENSPE [redacted] RETURN POLICYReturn ConditionsItems must be return [redacted] in NEW (unus**, untest**, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals includ**For your protection, items must be return [redacted] shipping prepaid, insur [redacted] for the full value and safely wrapp [redacted] to prevent shipping damageSpecial order items (items that are not list [redacted] on our website) are not returnable(Excess or non relatedstuff deleted)We do not accept returns on custom tuning, labor, or any special order item.Restocking FeesAll returns must be shippedto [redacted] within days of when you receiv [redacted] the itemIf the item meets the returned conditions list [redacted] above we will charge a 20% restocking fee If you option for a store cr*edt a 5% restocking fee will be charged and the 20% fee will be waived We reserve the right to refuse to issue credit for any item that has been used, misus*ed, damagedor does not meet the return conditions listed aboveWe also reserve the right to charge a restocking fee of up to 20% on return [redacted] productsAdditional fees may apply if the item is not returned in its original packaging Their policy isn’t ANY different than ours or anyone else’s except for with us “All Sales are Final”, yet you feel like we should break the rules for you because you ordereda part you don’t [redacted] or you’re going to swear at me, threaten me and bash me on the forums?? How is that not bullying? Seems like your trying to force me to do something I don’t want to do or should have to do I would like to offer an olive branch that works for both of us: Send me the [redacted] HOSE, UPPER [redacted] ***, that is missing from the kit and refund or credit me a fair amount of money to lessen the pain of losing $to $on this deal and also considering that I didn't ask you to match other's prices Then I'll take care of selling the hose kit Regardless, if you are missing a hose, I will get [redacted] to send you another one I genuinely and sincerely appreciate your compromise .this is where we should have started from the beginning not your rude demands But as a business, I am not going to “lose” money over this this was not our mistake but yours If you want the $I made on that part, you can have it under the understanding that you won’t post incorrect statements about us and understand I will humbly decline any further business with you Before your quick to not care about doing business with us remember getting service like we provide is rare Maybe you should take a min to reflect on all the honest and supportive help I’ve given you re-read your emails to refresh your memory Honestly, I would love you to get on the forum and RAVE about how awesome we were in EVERYTHING we did for you and all the time I gave you helping you along the process, but I don’t see that happening My Olive Branch counter offer is this, when you’re ready for your AFCO Heat Exchanger, I will give you $off whatever AFCO’s MSRP is That is currently $as I can recall A metaphoric hand shake would be nice too! Thanks, [redacted] From: [redacted] | Motorsports To: ' [redacted] ' < [redacted] [email protected]> Cc: ' [redacted] ' ; ' [redacted] | Motorsports' ; [redacted] @gmail.com> Sent: Wednesday, February 18, 3:PMSubject: RE: Sales Order [redacted] from Motorsports ***, There are many types of customers in this world .one of them never makes a good client That kind of person whom makes a mistake, and then demands someone else pick up the pieces by picking up the tab or they whine and complain, and bash them on the internet for gratification isn’t someone we are involved with I call them “consumer bullies.” You knew exactly what YOU had parts wise I did not, and you request [redacted] what you wanted to order by part number You then discovered YOU didn’t [redacted] the parts and/or you ordered the wrong parts Not even without a compromise on your part you start with lashing because for our policy of 7+ years we’ve had as a No Return Policy I’ve seen your post online, and because now that you don’t get your way you’re going to post derogatory comments and be negative Ok Pretty disappointing after all we’ve done for you As to the recommendations I gave you, ok .just because you cannot afford to buy them I thought it would be nice to give you some goals and ideas to enhance your cars performance and that’s a bad thing?? Ok If you don’t realize the quality of our relationship you had here with us – I wish you the best of luck out there I spoke to [redacted] @ [redacted] and he and I agree we’d really prefer to not have to deal with a bully Take down your frivolous comment on the [redacted] forum and under the conditions that you (on your dime) return the kit to [redacted] @ [redacted] in an [redacted] ” and “UN-OPEN**” condition so that it is in-fact new and in re-saleable condition, and we will accept the return with a 20% restocking fee Once [redacted] has credited us after receives the cooling kit and accepts the return in good condition, we will refund you $less the 20% restocking fee [redacted] is going to charge us This is all I am willing to do along with [redacted] as well It is really unfortunate after all we have done for you that is has come to this But you can’t make everyone happy [redacted] | Performance Architect Motorsports Speed & Fabrication Shop ***Click here to see an AMAZING video tour of our facility and all the capabilities our shop has! [redacted] [redacted] California's ONLY Official [redacted] Center Our policy; doing it right is the ONLY option we offer From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Wednesday, February 18, 11:AMTo: [redacted] | MotorsportsSubject: Re: Sales Order [redacted] from Motorsports ***, This one does not match the invoice I receiv [redacted] from [redacted] on February 6th There was no mention of return policy on that invoice Furthermore, after reviewing the bom on my order list it looks like some parts were missing in the shipment I didn't notice until now because the parts weren't used [redacted] From: [redacted] | Motorsports To: [redacted] @yahoo.com Cc: ' [redacted] | Motorsports' Sent: Wednesday, February 18, 2:PMSubject: Sales Order [redacted] from Motorsports Dear [redacted] Here is another copy for your records

Hello, This is a response to the claims made by [redacted] [redacted] purchased a component of a engine from us on March 31st that included a day warranty when installed by a professionalHe attempted to install the engine himself without the proper training/capabilitiesHe contacted us for the first time on 7/25/I have proof of this date that is well past the warranty periodRegardless of the warranty I felt bad at the time and did not want to sell someone a faulty partI told him to take the car to a reputable shop in the area to have a 3rd party inspect the engine to diagnose the issueIf it was a faulty engine at our fault I had plans of taking care of itI gave him 4-choices and he chose one to go toWhen it was taken to that shop the owner of the business showed [redacted] all the things he did wrong during the installThe engine was running badly due to incorrect assemblyThe shop fixed some of the issues that [redacted] caused due to improper installation and he drove the vehicle homeHe then brought it back to that shop the next week with a check engine light and a “knocking” soundThe car was throwing a AVCS oil system code due to a faulty AVCS solenoidThat part is not something we sold [redacted] , and that part caused a oil failure in his engineThis was also likely due to improper installation [redacted] is lying when he says that we claimed to have tested the block from a running carWe sell hundreds of these blocks and have never claimed to take perfect good running engines and tear them down to sell single piecesThat makes absolutely zero senseIn regards to [redacted] ’s refund request He has attempted to file a chargeback with Paypal, and American ExpressI have worked with both companies in regards to this matter, and they have both sided in our favorWe did not sell a faulty part, and they agreeIt is very cut and dry case that Paypal/American Express were able to close out in our favor very quickly