MOTORTECH Auto Service

I'm sorry you feel that way and I want you to know that I replaced the people responsible for giving you poor serviceWhen you came back for the check engine light problem, I personally apologized for inconveniencing youI gave you a FREE rental car worth $a day = $I gave you $in FREE air conditioning repairs (refer to page of the attached invoice no53221) I gave you $OFF THE PRICE for the wheel bearing repair to cure your complaint --- Stability Track dash light problem--- Intermittent vibration when turning, specifically right at lower speeds(refer to your complaint, invoice #***)You had SIX PROBLEMS or complaints with your truck and WE CURED OF THEM I'm sorry we couldn't cure the ONE PROBLEM with the CEL or Intermittent Check Engine Light.Please accept an additional $on your refund to try and make it up to you

I'm sorry you are having problems again with the check engine light and we will be happy to return the money you spent on that repair, which was $The mechanic that drove your vehicle after hours and outside of our designated test drive area was terminatedHe did pay the fees to release your vehicle and he has apologized profusely, but he is still terminated DATE 5- Your receipt shows the SIX complaintsThey are listed below on page of your receipt, Invoice no*** CEL = check engine light onGrinding brakesVibration when turning, specifically right, lower speedOverall inspection Stab track light onCheck for PM list - preventive maintenanceComplaint - check engine light onRepair - purge valve and labor = $ Complaint - grinding brakesRepair - NO PROBLEM FOUND WITH THE BRAKES - grinding noise from the final driveRepair - replace the fluid = $ Complaint - Vibration when turningRepair - NO PROBLEM FOUND THAT WOULD HAVE THOSE SYMPTOMS - NO FEES WERE CHARGED - $Overall inspectionRepair - inspection = $Complaint - Stab track light on Repair - NO PROBLEM FOUNT THAT WOULD HAVE THOSE SYMPTOMS - LIGHT NOT ON AND NO CODES - NO FEES WERE CHARGED - $(intermittent problem?) Check for PM listRepair - Wiper blades - $16.09DATE 5-25-Your receipt shows the THREE complaintsThey are listed below on page of your receipt, Invoice no [redacted] CEL = check engine light onABS - light onCOMEBACK - no charge for testing CEL - check engine light onRepair - NO PROBLEM FOUND THAT WOULD HAVE THAT SYMPTOM - test and clear codes - NO FEES WERE CHARGED - $ABS light on Repair - replace the front wheel bearings = $(customer price was reduced by $due to misunderstanding about what was authorizedCUSTOMER SAVED $& TAX.DATE 6-11-Invoice no [redacted] - TEST Check engine light and replace the gas cap - $- NO CHARGE.We apologize for the problems and will send a check for $11.98, whenever you say so I offered her Free new tires to try and make up for the problems, but she never answered about my offer

Initial Business Response /* (1000, 5, 2015/08/18) */
The car is years old with 143,miles on itThe fanbelt tensioner, which is a spring loaded arm that keeps the fanblet tight, was making noise because it was worn out, so we replaced the tensioner and beltThe air conditioning
compressor clutch was not making noise when we originally looked at itWhen we put the new belt tensioner on the car, it had full tension on the air contitioning clutch for the first time in years and full tension can make a weak compressor clutch failWe gave him a free air condtioning compressor bypass and installed a new belt, which would normally be about $retail
We cannot predict when a compressor clutch will failThere are three other parts that can fail because of a new fanbelt tensioner, including the power steering pump, the alternator and the idler pulley
We gave him a free fanbelt bypass to try and make him happyWe cannot refund the belt tensioner repairs, because those parts had failed and needed to be replaced
Older, high mileage vehicles can have or different noises at the same time and sometimes they have an intermittent noise that only shows up under certain conditionsEveryone likes to think that there is only part that is bad on their car, but often they have or bad parts that add up to one noise that they hear
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still doesn't explain why Larry tried to take me for dollars when it was an dollar fix??? He is a VERY dishonest business man and I would recommend avoided his establishment at all cost

Received at Revdex.com via email: Hi Dave,Thanks for your help with this situation.The first time I took my car to Motortech the purge valve was replaced for $118.98, that was one of the items they said would fix the check engine light however it did not fix it as it took multiple visits to Motortech for them to still not get a solution and I was left with the check engine light back on.I had to take my car to another shop on September and they advised the purge valve needed replacedThey offer a one year warranty on their parts and labor and I believe Motortech does, alsoI had to pay the new shop $to fix the exact thing Motortech fixed and I would like reimbursed.Thank you for your help,Jennifer ***

I have called and left messages asking her to bring the car in as recently as last week, but I have never been able to talk to anyone and nobody has tried to contact me.Our repairs have a year, 24,mile warranty and WE DO NOT MAKE THE PARTS, so if there is a part problem, we will be happy to
replace the parts for freeI know nothing about missing papers, so she can pickup the paperwork anytime.We are open Mon-Fri 8-and Saturday 8-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as I am not charged again. There may be a warranty, but it hasn't been honored so far, or I would not have been charged an additional $254.

I'm sorry you are having problems again with the check engine light and we will be happy to return the money you spent on that repair, which was $118.98. The mechanic that drove your vehicle after hours and outside of our designated test drive area was terminated. He did pay the fees to release...

your vehicle and he has apologized profusely, but he is still terminated.  DATE 5-17.16   Your receipt shows the SIX complaints. They are listed below on page 1 of your receipt, Invoice no. [redacted]  1. CEL = check engine light on. 2. Grinding brakes. 3. Vibration when turning, specifically right, lower speed. 4. Overall inspection 5. Stab track light on. 6. Check for PM list - preventive maintenance.1. Complaint - check engine light on. Repair - purge valve and labor = $118.98.   2. Complaint - grinding brakes. Repair - NO PROBLEM FOUND WITH THE BRAKES - grinding noise from the final drive. Repair - replace the fluid = $109.96        3. Complaint - Vibration when turning. Repair - NO PROBLEM FOUND THAT WOULD HAVE THOSE SYMPTOMS - NO FEES WERE CHARGED - $0.00 4. Overall inspection. Repair - inspection = $56.96.5. Complaint - Stab track light on.   Repair - NO PROBLEM FOUNT THAT WOULD HAVE THOSE SYMPTOMS - LIGHT NOT ON AND NO CODES - NO FEES WERE CHARGED - $0.00 (intermittent problem?) 6. Check for PM list. Repair - Wiper blades - $16.09DATE 5-25-16. Your receipt shows the THREE complaints. They are listed below on page 1 of your receipt, Invoice no. [redacted] 1. CEL = check engine light on. 2. ABS - light on. 3. COMEBACK - no charge for testing.                         1. CEL - check engine light on. Repair - NO PROBLEM FOUND THAT WOULD HAVE THAT SYMPTOM - test and clear codes - NO FEES WERE CHARGED - $0.00 2. ABS light on.     Repair - replace the front wheel bearings = $347.68. (customer price was reduced by $537.56 due to misunderstanding about what was authorized. CUSTOMER SAVED $537.56 & TAX.DATE 6-11-16 Invoice no. [redacted] - TEST Check engine light and replace the gas cap - $0.00 - NO CHARGE.We apologize for the problems and will send a check for $11.98, whenever you say so.  I offered her 2 Free new tires to try and make up for the problems, but she never answered about my offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Larry, I will accept your offer, however, I would just like to speak to a few items you mentioned in your response. First off, you offered me a free rental car after I brought my car back for a 3rd time for the same issue. I appreciated it very much however let's not forget that your vehicle left me stranded in akron with two small children for over an hour. After that I never even received a call from you or anyone at your shop and was left without a vehicle while you continued to try and fix mine, unsuccessfully.As far as the "discount" on the wheel bearings, I was more than happy to have you guys take them off and go somewhere else. I had already paid for one repair that was supposedly going to fix the grinding (the rear differential $109.96) and it didn't. It is not my fault that your service writer is a liar and told your tech to go through with something that I never authorized. My husband was feeling generous that day apparently because I still don't feel like we owed you a dime when you put parts on my car without authorization. I hope you have improved your interview process and have some more upstanding citizens working for you now. Jennifer

I'm sorry you feel that way and I want you to know that I replaced the people responsible for giving you poor service. When you came back for the check engine light problem, I personally apologized for inconveniencing you. I gave you a FREE rental car worth $14.95 a day = $59.80. I gave you $570.55 in FREE air conditioning repairs.  (refer to page 2 of the attached invoice no. 53221)                                     I gave you $468.02 OFF THE PRICE for the wheel bearing repair to cure your complaint --- Stability Track dash light problem. --- Intermittent vibration when turning, specifically right at lower speeds. (refer to your complaint, invoice #[redacted])You had SIX PROBLEMS or complaints with your truck and WE CURED 5 OF THEM.   I'm sorry we couldn't cure the ONE PROBLEM with the CEL or Intermittent Check Engine Light.Please accept an additional $200.00 on your refund to try and make it up to you.