Motorworks Engine Center

We are not sure why the customer would call different times for quotes to begin with, and we do not have an explanation for why he would state he received different quotesHe was told by our [redacted] that due to the backlog of work we currently had, the minimum amount of time would be 4- weeksThe price quote was exactly as quoted to him and it was proven to him by showing the customer the quote book which fully detailed the date and quote he was givenThe shop is closed on weekends, but the office is open for drop offs from 8am-12pm on SaturdayHe dropped the car on a Saturday an hour before we left for the weekendAlthough he was given very clear information that we would not be able to work on his vehicle for weeks he called already that first Tuesday (after only one full business day from when he dropped off)to see if we were working on his carWe told him that just as we stated on Saturday when he dropped it off it would be week s before we can start on itThe very next day (Wednesday) he called yet again to see if we began working on itOnce again we told him why we have notHe got agitated and said if that he may pick up the vehicle if that was the caseOn Thursday, he showed up unannounced and didn't feel he should pay storage although he left his vehicle here in our locked up storage lot for days and only charged him for daysWe are entitled to storage charges under these circumstancesThe customer then writes a very nasty inaccurate review on google which is wrongfully harmful to our businessWe believe this customer may have made so many phone calls to so many different places in the attempt to shop pricing that he lost track of what was actually told to him and who it was he spoke withWe always do our best to act professionally[redacted] ***

Revdex.com:Nothing I said was untrue or an exaggeration, it's a very unfortunate situation. Once they refund the unfair charges, I will be more than happy to remove the review. Please have them communicate as to how and when they will issue the refund, once completed I will rescind my review in full.
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted] is telling a lie.I called them prior to bringing in my car, each time I called,I provided the exact same information and each time they gave me a differentquote.   They gave me a quote if $3,745.00and with a 2 -3 week time frame.With those numbers in mind I decided to go to the shop anddrop off my car.  Because I was unable todrive my car, I had it towed it, it was a 1970 GTO.  It’s my belief that knowing I had towed thecar in that I was at their mercy.  Themanager then gave me different information on the phone, it was over $200.00more then he quoted me on the phone and jumped around the subject of timeframe.  I ended up leaving a down payment of$2,000.00 on that Saturday.  On Wednesday,I called them to get an updated timeframe and the [redacted] now said 2 months ifnot more.  I told him that was not whathe said on the phone or in person, and told him I would like to remove my car.I showed up the next day around 11:00, and told them Iwanted my car back because they lied to me, I told them it’s not fair or reasonable to charge me a storage fee whenthe information they gave me was false. Vehemently, they denied it, and with no choice I was forced to pay thema storage fee.I think it is absolutely despicable and an unethical businesspractice to extort money from someone who they lied to.    
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

When the customer was here on that Saturday and our [redacted] provided him with the time frame we had another employee who witnessed the conversation and agrees that what our [redacted] said is indeed fact. In any instance we try very hard to keep our customers happy. Perhaps [redacted] is someone we cannot make happy. We would like to end this complaint for everyones best interests. If [redacted]  removes his harmful negative review(s) from the internet and any other review resource and agrees not to post any other or new negative reviews we will be willing to refund the storage charges to him in full. It does not appear he ever truly understood the time frame we told him.

We are not sure why the customer would call 3 different times for quotes to begin with, and we do not have an explanation for why he would state he received 3 different quotes. He was told by our [redacted] that due to the backlog of work we currently had, the minimum amount of time would be 4-5...

weeks. The price quote was exactly as quoted to him and it was proven to him by showing the customer the quote book which fully detailed the date and quote he was given. The shop is closed on weekends, but the office is open for drop offs from 8am-12pm on Saturday. He dropped the car on a Saturday an hour before we left for the weekend. Although he was given very clear information that we would not be able to work on his vehicle for weeks he called already that first Tuesday (after only one full business day from when he dropped off)to see if we were working on his car. We told him that just as we stated on Saturday when he dropped it off it would be week s before we can start on it. The very next day (Wednesday) he called yet again to see if we began working on it. Once again we told him why we have not. He got agitated and said if that he may pick up the vehicle if that was the case. On Thursday, he showed up unannounced and didn't feel he should pay storage although he left his vehicle here in our locked up storage lot for 6 days and only charged him for 5 days. We are entitled to storage charges under these circumstances. The customer then writes a very nasty inaccurate review on google which is wrongfully harmful to our business. We believe this customer may have made so many phone calls to so many different places in the attempt to shop pricing that he lost track of what was actually told to him and who it was he spoke with. We always do our best to act professionally.[redacted]

Review: Initially, I called them to give me a rate to do an engine rebuild. Unbenonst to them I called 3 different times and got 3 different quotes. After a long conversation with the [redacted], he had indicated that the entire job would take 3 weeks. I agreed and I came in 2 days later. When I arrived the car was brought in on a tow truck, and I spoke to the [redacted] I has origionally spoken with on the phone. At this time he said it would now take 4 weeks and I noticed that the price he gave me now was $200.00 more than he origionally quoted me on the phone. Since the car was towed in I had few options and I agreed and left the car there outside in the lot. 5 Days later I called him to get an update, and at this point he now said he has not touched the car and that it would be 2 months. I told him that was not the origional time he gave me and he defiantly insisted that it actually was. Since I knew he was not being honest I told him that I would take the car back. When I arrived there he would not release the car unless I gave $150.00 for a “Storage fee.” Even though he lied about the price quote, lied about the time estimate, and the car had not even moved from the origional spot outside for 5 days. It think it was grossly unfair and unprofessional that I was forced to have to pay them off.Desired Settlement: I would like a refund for the "storage fee."

Business

Response:

We are not sure why the customer would call 3 different times for quotes to begin with, and we do not have an explanation for why he would state he received 3 different quotes. He was told by our [redacted] that due to the backlog of work we currently had, the minimum amount of time would be 4-5 weeks. The price quote was exactly as quoted to him and it was proven to him by showing the customer the quote book which fully detailed the date and quote he was given. The shop is closed on weekends, but the office is open for drop offs from 8am-12pm on Saturday. He dropped the car on a Saturday an hour before we left for the weekend. Although he was given very clear information that we would not be able to work on his vehicle for weeks he called already that first Tuesday (after only one full business day from when he dropped off)to see if we were working on his car. We told him that just as we stated on Saturday when he dropped it off it would be week s before we can start on it. The very next day (Wednesday) he called yet again to see if we began working on it. Once again we told him why we have not. He got agitated and said if that he may pick up the vehicle if that was the case. On Thursday, he showed up unannounced and didn't feel he should pay storage although he left his vehicle here in our locked up storage lot for 6 days and only charged him for 5 days. We are entitled to storage charges under these circumstances. The customer then writes a very nasty inaccurate review on google which is wrongfully harmful to our business. We believe this customer may have made so many phone calls to so many different places in the attempt to shop pricing that he lost track of what was actually told to him and who it was he spoke with. We always do our best to act professionally.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted] is telling a lie.I called them prior to bringing in my car, each time I called,I provided the exact same information and each time they gave me a differentquote. They gave me a quote if $3,745.00and with a 2 -3 week time frame.With those numbers in mind I decided to go to the shop anddrop off my car. Because I was unable todrive my car, I had it towed it, it was a 1970 GTO. It’s my belief that knowing I had towed thecar in that I was at their mercy. Themanager then gave me different information on the phone, it was over $200.00more then he quoted me on the phone and jumped around the subject of timeframe. I ended up leaving a down payment of$2,000.00 on that Saturday. On Wednesday,I called them to get an updated timeframe and the [redacted] now said 2 months ifnot more. I told him that was not whathe said on the phone or in person, and told him I would like to remove my car.I showed up the next day around 11:00, and told them Iwanted my car back because they lied to me, I told them it’s not fair or reasonable to charge me a storage fee whenthe information they gave me was false. Vehemently, they denied it, and with no choice I was forced to pay thema storage fee.I think it is absolutely despicable and an unethical businesspractice to extort money from someone who they lied to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

When the customer was here on that Saturday and our [redacted] provided him with the time frame we had another employee who witnessed the conversation and agrees that what our [redacted] said is indeed fact. In any instance we try very hard to keep our customers happy. Perhaps [redacted] is someone we cannot make happy. We would like to end this complaint for everyones best interests. If [redacted] removes his harmful negative review(s) from the internet and any other review resource and agrees not to post any other or new negative reviews we will be willing to refund the storage charges to him in full. It does not appear he ever truly understood the time frame we told him.

Consumer

Response:

Nothing I said was untrue or an exaggeration, it's a very unfortunate situation. Once they refund the unfair charges, I will be more than happy to remove the review. Please have them communicate as to how and when they will issue the refund, once completed I will rescind my review in full.

Sincerely,