MotorWorld Automotive Group, Inc.

The customer is right, she did sign for an extra warranty for spills on her interior, however she would have to contact that company and start a claim to get that product out of her vehicle before trading or turing her vehicle in.  That is not the dealerships responsibility.  If she looks at that contract that she signed, she would see that she would have to contact the number on the paper to start a claim and they would come to where ever she is at, ex her house, work or at the dealership and look at the vehicle and determine if they could get the spot out of the vehicle.  If she didn't do that before trading or turing the vehicle in, then it is her responsibility.  There is nothing the dealership can do for her.  This is better the customer and the leasing company.

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 Complaint: [redacted]
I am rejecting this response because: I guess this business is trying to say I'm lying, my car most definitely is 2 colors thanks to their paint job. And I was told if they try to fix it it may end up worse! That is exactly what I was told! This business is ridiculous they have done nothing to correct this problem, I can easily walk outside and take a picture of my now 2 different color car.
Regards,
[redacted]

I have called this customer numerous times and left her messages letting her know we are replacing her cd's with a $800.00 check.

From: [redacted]<[redacted]@[redacted].com>Date: Thu, Jun 29, 2017 at 9:05 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]> They fixed and returned my...

car Tuesday and today it started over heating, losing power and a hissing noise.

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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please understand that the calls were placed to me on 9/19 and 9/20. I called back immediately with no response. There were two calls, not numerous
Regards,
[redacted]

we did bring the car back, they said they would exchange it for a car that was not the colors we wanted and had ** radio and built in navigation but not the most important thing emergency breaking but this would cost me $8,000.00 dollars more, I asked why should I pay that for something I was suppose to already have and emergency breaking was still not there was worth over $4,000.00. They gave me a check to pay for ** radio, which I would have got for free if the car had built in **. The check for data usage also was a wash because if I had build in ** and Navigation I would not have needed to use my phone or any data again their way of trying to smooth things. They thing giving me $605.00 should make me happy and I should forget about the over $12,000.00 of option they ripped me of for? I am not happy and I did not forget. The $12,000.00 price I gave is based on the numbers they gave me. $8,000.00 for me to get ** and navigation above plus emergency breaking

[redacted] would have to contact [redacted] Finanial to get an inspection done on her vehicle before turing in her lease.  They would have done the [redacted] lease turn in inspection.  We at the dealership do not do this inspection.  For [redacted] to stated she asked for our service department...

to do this inspection, we would have informed her that it is her responsibility for any wear and tear from [redacted].  We cannot determine that.  That is why we did not take her vehicle to the service department.  The warranty she had on the vehicle would not have covered wear and tear on the vehicle.  She would have to contact that warranty company and open a claim and see what they would cover.  If the customer has any questions please have her contact me directly at [redacted] Shelley P[redacted]Customer Relations Manager

[redacted] contacted this customer to cancel his warranty.  Once he returns his call, this will be refunded. If he has any questions, please contact [redacted]

We informed this customer that we would look into this situation and if we had any more questions, we would contact the customer.  All we can do is apologize that this happen.  How we handle this situation with our staff is handled internally and within our company policy.  Once again we apologize to this customer and this will never happen again. Shelley P[redacted]Customer Relations Manager[redacted]

There could be many reason why the charger is blowing the fuse.  We need to see the chargers that are being used in the outlet and what is being charged in the outlet to determine the cause. Once we know the cause we can determine if it is a warrantable item.

This customer's truck was picked up and looked at by the company who added all the after market parts on his vehicle, which he was aware of before buying the vehicle. They were unable to duplicate his concern. The customer has been in contact with the service manager every time he comes into the...

service department. If he has any questions regarding his vehicle he can call the service manager Kevin.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because: I brought this all up when I traded in my last vehicle. I clearly told Don every single thing about the vehicle including the warranty and asked to take it to service like every other time. He did none of those things, plus I had a creepy guy following me around trying to hand me moneyfromnhis own pocket and all u can say is that I would of had to find an old contract, and call a number. Don't u think your employees and their business ethnic should of been different. How is this my fault? Your employees did not do their jobs and its my loss right? Wow. I'm going to take it up with my attorney now. You don't blatantly rip people off while they are getting harrassed and say thats her problem now. I traded the last vehicle in with all my paper work/contracts. Everything. Wow. Thanks again, lady I still do not know or even knows what happened that day. 
Regards,
[redacted]

You asked to have an appointment and we made an appointment time.  MotorWorld will not take responsibility for anything that was not shown to us before it left the lot.  Now if you would like to bring the vehicle to us to show us the bumper and we can see if this is something that could of happened and we can see what we can do for you, then that is your decision.  We are giving you the appointment you asked for.  When you bring the vehicle in, you need to show us the noise the vehicle is making and at that time, we will submit to see if that is a warrantable item or not.  Once again, we don't make those decisions.  If we don't see the vehicle, there is nothing the dealership can do for you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I was told to try another charger for my cell phone since that is the only thing that I am charging in that auxiliary plug and I did purchase another charger and the plug still blew a fuse.  I am able to charge my cell phone in the trunk of the van just fine with both chargers and the fuses never blowout.  I feel that the issue is more than just a blown fuse.  I believe the issue is more electrical since every time the fuse is changed and you plug in a device it immediately blows the fuse.  Customer service is terrible.  You can never reach anyone by telephone and when you make an appointment online and take the vehicle in to the dealership they claim they are not able to see why you are bringing your vehicle in for service just the fact that you have an appointment.  The Bluetooth in the vehicle also does not work.  When I purchased the vehicle in December 2015, I was able to connect the cell phone via Bluetooth and it worked just fine; however, after a while it stopped working.  This issue was also reported a few times to the dealership as well.  It is nice that the dealership did not charge for the services provided so far; however, both times were within the mileage and certified warranty.  The items are still not working and the vehicle is over the mileage of the certified warranty. 
Regards,
[redacted]

We apologized that your vehicle has been here for so long.  We are trying to work as fast as we can to locate the problem and work with your extended warranty company to get it fixed.  I am glad we were able to provide you with a loaner vehicle today.  Please contact our Customer...

Relations Manager, Shelley P[redacted], at [redacted] if you have any other concerns.

I spoke with the Body Shop Manager and we informed the customer that we would put her in a rental at our expense and repaint the right front fender. The customer informed the Manager that she wanted to go home and think about this and she would call him and let him know what she decided to do. ...

He has not heard from her.  If she would like us to do that, please have her call Mike V[redacted] at [redacted] or Shelley P[redacted] at [redacted]

We apologize that [redacted] feels unsafe in the vehicle.  Our Service Manager contacted her on Friday and had the vehicle sent over to the Ford dealership to get repaired.  We tried to get the light to come on for 4 days, however we were not able to make that happen.  The light...

came back on for [redacted].  We put her in a loaner vehicle.  Once the vehicle is repaired, we will verify and then delivery it back to her.  If she has any concerns, she can contact Mike B[redacted] the Service Manager or Shelley P[redacted], the Customer Relations Manager.