Faulty vehicles( two vehicles in three day) bad luck
I traded a truck in bought 2018 Jeep , returned with faulty brakes and trouble with electrical system. I traded it back for 2017 CR-V, with less miles, drove it a few days. I took it on a hundred plus mile road trip. Stopped a few times wouldn’t start. Got a jump car started, warning lights activated like a Christmas tree on dash. Indicated serval system involved. Able to get car home. Tried starting won’t start. Having vehicle towed to Motorworld One Wilkes Barre for resolution Monday morning….
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I brought this all up when I traded in my last vehicleI clearly told Don every single thing about the vehicle including the warranty and asked to take it to service like every other timeHe did none of those things, plus I had a creepy guy following me around trying to hand me moneyfromnhis own pocket and all u can say is that I would of had to find an old contract, and call a numberDon't u think your employees and their business ethnic should of been differentHow is this my fault? Your employees did not do their jobs and its my loss right? WowI'm going to take it up with my attorney nowYou don't blatantly rip people off while they are getting harrassed and say thats her problem nowI traded the last vehicle in with all my paper work/contractsEverythingWowThanks again, lady I still do not know or even knows what happened that day Regards, [redacted]
The customer is right, she did sign for an extra warranty for spills on her interior, however she would have to contact that company and start a claim to get that product out of her vehicle before trading or turing her vehicle in That is not the dealerships responsibility If she looks at that contract that she signed, she would see that she would have to contact the number on the paper to start a claim and they would come to where ever she is at, ex her house, work or at the dealership and look at the vehicle and determine if they could get the spot out of the vehicle If she didn't do that before trading or turing the vehicle in, then it is her responsibility There is nothing the dealership can do for her This is better the customer and the leasing company
This customer's truck was picked up and looked at by the company who added all the after market parts on his vehicle, which he was aware of before buying the vehicleThey were unable to duplicate his concernThe customer has been in contact with the service manager every time he comes into the service departmentIf he has any questions regarding his vehicle he can call the service manager Kevin
We informed this customer that we would look into this situation and if we had any more questions, we would contact the customer All we can do is apologize that this happen How we handle this situation with our staff is handled internally and within our company policy Once again we apologize to this customer and this will never happen againShelley P [redacted] Customer Relations Manager [redacted]
We apologize that [redacted] feels unsafe in the vehicle. Our Service Manager contacted her on Friday and had the vehicle sent over to the Ford dealership to get repaired. We tried to get the light to come on for 4 days, however we were not able to make that happen. The light came back on for [redacted] . We put her in a loaner vehicle. Once the vehicle is repaired, we will verify and then delivery it back to her. If she has any concerns, she can contact Mike B [redacted] the Service Manager or Shelley P [redacted] , the Customer Relations Manager.
We apologized for the miscommunication for the key We delivered the key to the customers house yesterday along with a gift certificate for her first oil changeIf she has any questions, please have her call our Customer Relations Manager, Shelley P [redacted] at [redacted]
We apologized that your vehicle has been here for so long We are trying to work as fast as we can to locate the problem and work with your extended warranty company to get it fixed I am glad we were able to provide you with a loaner vehicle today Please contact our Customer Relations Manager, Shelley P [redacted] , at [redacted] if you have any other concerns
There could be many reason why the charger is blowing the fuse We need to see the chargers that are being used in the outlet and what is being charged in the outlet to determine the causeOnce we know the cause we can determine if it is a warrantable item
we did bring the car back, they said they would exchange it for a car that was not the colors we wanted and had [redacted] radio and built in navigation but not the most important thing emergency breaking but this would cost me $8,dollars more, I asked why should I pay that for something I was suppose to already have and emergency breaking was still not there was worth over $4,They gave me a check to pay for [redacted] radio, which I would have got for free if the car had built in **The check for data usage also was a wash because if I had build in [redacted] and Navigation I would not have needed to use my phone or any data again their way of trying to smooth thingsThey thing giving me $should make me happy and I should forget about the over $12,of option they ripped me of for? I am not happy and I did not forgetThe $12,price I gave is based on the numbers they gave me$8,for me to get [redacted] and navigation above plus emergency breaking
MotorWorld does not inspect the vehicles, this inspection is done by an outside facility that [redacted] Financial sends to the dealership The fees are not from MotorWorld, they are from your leasing company The $fee is a disposition fee because you turned your lease in If there was anything they found on the vehicle, besides wear and tear, that would be between you and the leasing company This does not come from MotorWorld Please contact your leasing company to make any settlement offers Shelley P [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please understand that the calls were placed to me on 9/and 9/I called back immediately with no responseThere were two calls, not numerous Regards, [redacted] ***
This customer brought their vehicle in on May 16, with 53,miles for an oil change, tire rotation and the passenger side tire was leaking air We found that the TPMS sensor was leaking internally and would have to be replaced The warranty that the customer took out was tire and wheel warranty That warranty covers the tire and the wheel, not the sensor for internal failures The customer declined the work to be done and was upset that the warranty did not cover it We explained the warranty and informed him that he can cancel this warranty at any time if he would like, however it would be prorated The customer came back to the dealership on June 30, with 54,miles stating there is a shake in the steering wheel at 40mph We looked over the vehicle and went on a test drive and found that the rotors are starting to grove To stop the shaking in the wheel we recommend the rotors be replaced This is not a warranty item, but a wear item and is the customer's responsibility The customer put 1,miles on the vehicle from the 1st vehicle to the 2nd vehicle This was not something the dealership did and will not be taking responsibility If the customer is not happy with the warranty he bought or he does not fully understand the warranty he bought and would like to cancel it, he may do that He can contact the Finance department at the dealership to start to process or contact the Customer Relations Manager, Shelley P [redacted] at ###-###-#### If the customer has any other questions, he can contact Shelley P [redacted] directlyShelley P [redacted] Customer Relations Manager
This customer's [redacted] with 180,miles was towed in on August 30, The customer stated that the vehicle will not start The customer thought the was due to the key being broken Vehicle was diagnosed as having a faulty ignition switch, repairs were authorized and performed, vehicle started and ran poorly with multiple warning lights on the display Customer requested diagnosis and checkout of the vehicle, customer was advised vehicle needed a mass airflow sensor and shifter bushings due to poor running condition and check engine light indicating improper transmission range reading Customer was also advised about numerous, significant other repairs that were needed and declined any additional repairs and the vehicle was not running, however the customer towed the vehicle outThe customer towed the vehicle back in on January 9, and requested that we program an engine control computer that was installed somewhere else We did so and advised the customer the still exhibited the same conditions as before The customer declined any additional diagnosis and towed the vehicle out again.The dealership did nothing wrong We looked at the dealership and told the customer exactly what she needs to get her vehicle in working condition If she does not want to spend the money to get that done, that is ok, but our certified technicians did what they were trained to do.Shelley P [redacted] Customer Relations Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I brought this all up when I traded in my last vehicleI clearly told Don every single thing about the vehicle including the warranty and asked to take it to service like every other timeHe did none of those things, plus I had a creepy guy following me around trying to hand me moneyfromnhis own pocket and all u can say is that I would of had to find an old contract, and call a numberDon't u think your employees and their business ethnic should of been differentHow is this my fault? Your employees did not do their jobs and its my loss right? WowI'm going to take it up with my attorney nowYou don't blatantly rip people off while they are getting harrassed and say thats her problem nowI traded the last vehicle in with all my paper work/contractsEverythingWowThanks again, lady I still do not know or even knows what happened that day Regards, [redacted]
The customer is right, she did sign for an extra warranty for spills on her interior, however she would have to contact that company and start a claim to get that product out of her vehicle before trading or turing her vehicle in That is not the dealerships responsibility If she looks at that contract that she signed, she would see that she would have to contact the number on the paper to start a claim and they would come to where ever she is at, ex her house, work or at the dealership and look at the vehicle and determine if they could get the spot out of the vehicle If she didn't do that before trading or turing the vehicle in, then it is her responsibility There is nothing the dealership can do for her This is better the customer and the leasing company
This customer's truck was picked up and looked at by the company who added all the after market parts on his vehicle, which he was aware of before buying the vehicleThey were unable to duplicate his concernThe customer has been in contact with the service manager every time he comes into the service departmentIf he has any questions regarding his vehicle he can call the service manager Kevin
We informed this customer that we would look into this situation and if we had any more questions, we would contact the customer All we can do is apologize that this happen How we handle this situation with our staff is handled internally and within our company policy Once again we apologize to this customer and this will never happen againShelley P [redacted] Customer Relations Manager [redacted]
We apologize that [redacted] feels unsafe in the vehicle. Our Service Manager contacted her on Friday and had the vehicle sent over to the Ford dealership to get repaired. We tried to get the light to come on for 4 days, however we were not able to make that happen. The light came back on for [redacted] . We put her in a loaner vehicle. Once the vehicle is repaired, we will verify and then delivery it back to her. If she has any concerns, she can contact Mike B [redacted] the Service Manager or Shelley P [redacted] , the Customer Relations Manager.
We apologized for the miscommunication for the key We delivered the key to the customers house yesterday along with a gift certificate for her first oil changeIf she has any questions, please have her call our Customer Relations Manager, Shelley P [redacted] at [redacted]
We apologized that your vehicle has been here for so long We are trying to work as fast as we can to locate the problem and work with your extended warranty company to get it fixed I am glad we were able to provide you with a loaner vehicle today Please contact our Customer Relations Manager, Shelley P [redacted] , at [redacted] if you have any other concerns
There could be many reason why the charger is blowing the fuse We need to see the chargers that are being used in the outlet and what is being charged in the outlet to determine the causeOnce we know the cause we can determine if it is a warrantable item
we did bring the car back, they said they would exchange it for a car that was not the colors we wanted and had [redacted] radio and built in navigation but not the most important thing emergency breaking but this would cost me $8,dollars more, I asked why should I pay that for something I was suppose to already have and emergency breaking was still not there was worth over $4,They gave me a check to pay for [redacted] radio, which I would have got for free if the car had built in **The check for data usage also was a wash because if I had build in [redacted] and Navigation I would not have needed to use my phone or any data again their way of trying to smooth thingsThey thing giving me $should make me happy and I should forget about the over $12,of option they ripped me of for? I am not happy and I did not forgetThe $12,price I gave is based on the numbers they gave me$8,for me to get [redacted] and navigation above plus emergency breaking
MotorWorld does not inspect the vehicles, this inspection is done by an outside facility that [redacted] Financial sends to the dealership The fees are not from MotorWorld, they are from your leasing company The $fee is a disposition fee because you turned your lease in If there was anything they found on the vehicle, besides wear and tear, that would be between you and the leasing company This does not come from MotorWorld Please contact your leasing company to make any settlement offers Shelley P [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please understand that the calls were placed to me on 9/and 9/I called back immediately with no responseThere were two calls, not numerous Regards, [redacted] ***
This customer brought their vehicle in on May 16, with 53,miles for an oil change, tire rotation and the passenger side tire was leaking air We found that the TPMS sensor was leaking internally and would have to be replaced The warranty that the customer took out was tire and wheel warranty That warranty covers the tire and the wheel, not the sensor for internal failures The customer declined the work to be done and was upset that the warranty did not cover it We explained the warranty and informed him that he can cancel this warranty at any time if he would like, however it would be prorated The customer came back to the dealership on June 30, with 54,miles stating there is a shake in the steering wheel at 40mph We looked over the vehicle and went on a test drive and found that the rotors are starting to grove To stop the shaking in the wheel we recommend the rotors be replaced This is not a warranty item, but a wear item and is the customer's responsibility The customer put 1,miles on the vehicle from the 1st vehicle to the 2nd vehicle This was not something the dealership did and will not be taking responsibility If the customer is not happy with the warranty he bought or he does not fully understand the warranty he bought and would like to cancel it, he may do that He can contact the Finance department at the dealership to start to process or contact the Customer Relations Manager, Shelley P [redacted] at ###-###-#### If the customer has any other questions, he can contact Shelley P [redacted] directlyShelley P [redacted] Customer Relations Manager
This customer's [redacted] with 180,miles was towed in on August 30, The customer stated that the vehicle will not start The customer thought the was due to the key being broken Vehicle was diagnosed as having a faulty ignition switch, repairs were authorized and performed, vehicle started and ran poorly with multiple warning lights on the display Customer requested diagnosis and checkout of the vehicle, customer was advised vehicle needed a mass airflow sensor and shifter bushings due to poor running condition and check engine light indicating improper transmission range reading Customer was also advised about numerous, significant other repairs that were needed and declined any additional repairs and the vehicle was not running, however the customer towed the vehicle outThe customer towed the vehicle back in on January 9, and requested that we program an engine control computer that was installed somewhere else We did so and advised the customer the still exhibited the same conditions as before The customer declined any additional diagnosis and towed the vehicle out again.The dealership did nothing wrong We looked at the dealership and told the customer exactly what she needs to get her vehicle in working condition If she does not want to spend the money to get that done, that is ok, but our certified technicians did what they were trained to do.Shelley P [redacted] Customer Relations Manager