Motovelo Reviews (1)
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Motovelo Rating
Description: BICYCLE - DEALERS, BICYCLES - REPAIR
Address: *, Santa Barbara, California, United States, 93110
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Review: I did not receive the product I paid for.The incorrect product I did receive was damaged from inadequate packaging, and it was horribly painted. My credit card was charged more than the agreed amount, without my authorization.I was told if I mailed the product back in the same condition I received it in, I'd be refunded.I double boxed the product, shipped it at my expense, and it was delivered with signature confirmation by UPS. Aydin of Motovelo acknowledged receipt of my return but now he will not take my phone calls, texts, or emails. He charged me $309.99 and I have absolutely nothing to show for it. He has my money and the merchandise I returned. I was always polite and we have not had any arguments. He is ignoring me and the situation, just as others online have described in their complaints. I did not receive an invoice, receipt, or packaging slip. I have archived all emails and text communications and have detailed photos of damaged, incorrect item I received.Desired Settlement: At this time, all I need is my money back. I want the $309.00 plus the $0.99 that I did not authorize Aydin Ozan, who is Motovelo, to charge to my credit card. I will let go of the return shipping charges.