First problem of responding as discussed was the complaint went to a former employee, we failed to notify the Revdex.com, of the change in contact information, which now has been correctedThe original complaint from the client was he had a stain on his sectional, he was directed to [redacted] who carries the extended warranty for an additional years.We didn't here anything for sometime, thought it was handled.Follow up from client was received that the fabric had faded, the fabric warranty is one year through Ethan Allen.After review it was apparent the sun faded the pieces that were placed in direct sun light.Once I became aware of the complaint, I forwarded to Ethan Allen the response was the fabric was out of warranty with no further review.To my knowledge the client was/has moved to [redacted] I instructed our customer service manager to suggest the client contact the local Ethan Allen store in [redacted] to pursue other options
First problem of responding as discussed was the complaint went to a former employee, we failed to notify the Revdex.com, of the change in contact information, which now has been correctedThe original complaint from the client was he had a stain on his sectional, he was directed to [redacted] who carries the extended warranty for an additional years.We didn't here anything for sometime, thought it was handled.Follow up from client was received that the fabric had faded, the fabric warranty is one year through Ethan Allen.After review it was apparent the sun faded the pieces that were placed in direct sun light.Once I became aware of the complaint, I forwarded to Ethan Allen the response was the fabric was out of warranty with no further review.To my knowledge the client was/has moved to [redacted] I instructed our customer service manager to suggest the client contact the local Ethan Allen store in [redacted] to pursue other options