This customer *** *** contacted our company Moule's Foothill Glass 1/17/He set up a measure for us to come out and take a look at his dual until to get replacedWe went out on 1/23/and called Mr*** on 1/26/to give him a price of $to install a new replacement window as
requestedMr*** waited to do the work until September On 9/8/he paid our company to order the window and for us to come out and put it in, which then took place on 9/14/We warranty our labor/installation for year from the date of installationOn 12/12/2016, year and months later Mr*** calls and said that his window is leaking where the dual unit meets the frameWe went out at no cost to the customer on 12/14/as a courtesy to re-tape and poly the windowWe never heard back from the customer about that same problem happening again all through the winter stormsOn 2/9/months later Mr*** called and said that same window now has a crack in it but he didn't want anyone to come take a look just yet, and for us to know that it was in he bottom corner and that it hasn't run yet.On 2/28/Mr*** called and stated that now it had a crack in it which looks like it started under the snap bead. We needed to look and see if there could have possibly been a clam in the glass from the manufacture, in which case would have a year warrantyOn 3/6/We (Moule's Foothill Glass) sent two installers out to inspect and no cost to our customer, and they came back and said that there was no clam and that it broke from some sort of pressure break3/8/We (Moule's Foothill Glass) called Mr*** and explained it wasn't a warranty issueWe gave price to customer to replace his existing window*** *** protested about paying anything so I *** *** then spoke to Mr*** and let him know that we could do the work at our cost of $and Mr*** did not like that offer eitherAs the vice president of Moule's Foothill Glass and original owner, I feel that I have treated this customer very fairlyWe went out on two different occasions to make our customer happy and fix the problems arisingHowever we warranty our work for year and we are willing to put our labor aside and only charge our customer the material cost for a new replacement of this windowI do not feel it is my responsibility to also cover our vendors cost of a new window since this is now over 1/years oldWe do not warranty on glass breakage
This customer *** *** contacted our company Moule's Foothill Glass 1/17/He set up a measure for us to come out and take a look at his dual until to get replacedWe went out on 1/23/and called Mr*** on 1/26/to give him a price of $to install a new replacement window as
requestedMr*** waited to do the work until September On 9/8/he paid our company to order the window and for us to come out and put it in, which then took place on 9/14/We warranty our labor/installation for year from the date of installationOn 12/12/2016, year and months later Mr*** calls and said that his window is leaking where the dual unit meets the frameWe went out at no cost to the customer on 12/14/as a courtesy to re-tape and poly the windowWe never heard back from the customer about that same problem happening again all through the winter stormsOn 2/9/months later Mr*** called and said that same window now has a crack in it but he didn't want anyone to come take a look just yet, and for us to know that it was in he bottom corner and that it hasn't run yet.On 2/28/Mr*** called and stated that now it had a crack in it which looks like it started under the snap bead. We needed to look and see if there could have possibly been a clam in the glass from the manufacture, in which case would have a year warrantyOn 3/6/We (Moule's Foothill Glass) sent two installers out to inspect and no cost to our customer, and they came back and said that there was no clam and that it broke from some sort of pressure break3/8/We (Moule's Foothill Glass) called Mr*** and explained it wasn't a warranty issueWe gave price to customer to replace his existing window*** *** protested about paying anything so I *** *** then spoke to Mr*** and let him know that we could do the work at our cost of $and Mr*** did not like that offer eitherAs the vice president of Moule's Foothill Glass and original owner, I feel that I have treated this customer very fairlyWe went out on two different occasions to make our customer happy and fix the problems arisingHowever we warranty our work for year and we are willing to put our labor aside and only charge our customer the material cost for a new replacement of this windowI do not feel it is my responsibility to also cover our vendors cost of a new window since this is now over 1/years oldWe do not warranty on glass breakage