Moultrie Upholstery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I I do not agree with the proposed action because: My office manager nor I gave permission for my dental chairs to be recovered The chairs were to only be repaired The material that the chairs were covered with does not match the rest of the chair [redacted] stated that the materials did not match in her response One would think that an upholsterer who had been in business for years would know to match fabrics Once again I only sent my chairs for repair NOT to be reupholstered My property was defaced by Moultrie Upholstery I am now going to have to pay to have Moultrie Upholstery's mistake fixed I am only asking not to have to pay for a service that I did not want Nor pay for a service that was done poorly without my or my office managers suggestion, recommendation or permission I could ask for Moultrie Upholstery to pay to have my defaced property fixed/repaired Regards, [redacted] ***

I have reviewed the response from Mr [redacted] and the following is my response: The office manager, ***, gave me permission to recover the chairs I have already stated previously that the chairs could NOT be repaired The material used on the chairs was not an EXACT matchCommon procedure for any upholsterer is to use the next CLOSEST match possible and that is what I did [redacted] told me that it was okay to use the black vinyl I have in stock The property was not defaced and there is no "mistake" to "fix" I am asking for Mr [redacted] to pay for the service that he received and the office manager gave permission for Again, the property was NOT defaced in any way by Moultrie Upholstery I have covered chairs for other dentists, hospitals, and medical professionals and never had any complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I 
I do not agree with the proposed action because:
1. My office manager nor I gave permission for my dental chairs to be recovered.  The chairs were to only be repaired.
2.  The material that the chairs were covered with does not match the rest of the chair.  [redacted] stated that the materials did not match in her response.  One would think that an upholsterer who had been in business for 33 years would know to match fabrics.  Once again I only sent my chairs for repair NOT to be reupholstered.
3.  My property was defaced by Moultrie Upholstery.  I am now going to have to pay to have Moultrie Upholstery's mistake fixed.
4.  I am only asking not to have to pay for a service that I did not want.  Nor pay for a service that was done poorly without my or my office managers suggestion, recommendation or permission.
5.  I could ask for Moultrie Upholstery to pay to have my defaced property fixed/repaired.
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
 
I have stated several times that [redacted] did NOT give permission for my chairs to be recovered.  If the chairs could not be REPAIRED as we asked, then Mrs. [redacted] should have made me aware that a repair could not be done.  I would have then decided what I would like to do with my chairs.  I can tell you I would not choose to place mismatched material on my chairs.
The reason I KNOW that [redacted] would not give permission for recovering the chairs is because she has worked for me for 7 years.  She knows that all aesthetic decisions are made by me.  It is office policy that I make all decisions about any paint colors, flooring materials, fabrics etc. for my practice.  After all, I am an aesthetic/cosmetic dentist.  Mrs. [redacted] placing mismatched upholstery on a chair would be like me placing a mismatched crown in someone's mouth.
'Common practice' to place the next closest matched material on a chair in the upholstery business.  I sincerely doubt that unless you have permission from the customer.  Maybe Mrs. [redacted] should get written consent before making such decisions on her own.  If she 'commonly' places unmatched materials I would think she would have many unhappy customers.
The definition of defaced is:  mar the appearance of.  The antonym of defaced is to repair.  I asked for my chairs to be REPAIRED.  I will not pay for a service that defaced my property.  Mrs. [redacted] was not given permission by anyone to completely recover my chairs in mismatched fabric.  The bottom of my chairs do not match the remaining parts of my chair that; thankfully,  did not go to Moultrie Upholstery.
From the beginning of this dispute Mrs. [redacted] has taken my dissatisfaction with her work as a personal insult.  When I called her with my complaint/concern she did not offer any solutions.  Possibly offer to recover the chairs in a fabric that matched? I still maintain that I did not want my chairs recovered.  However, if she had offered to fix her mistake I would have been gracious and paid for the service.  
I do not doubt that Mrs. [redacted] has had satisfied clients.  However, all humans make mistakes.  Mrs. [redacted] needs to accept that she has made a mistake.  When one makes a mistake in business often times the result is that you do not get paid for your mistake.
Simply put; I am not paying Mrs. [redacted] for a service that I nor my office manager asked for.  I refuse to pay someone for defacing my property.
 
Regards,
[redacted]

I have reviewed the response from Mr. [redacted] and the following is my response:1.  The office manager, [redacted], gave me permission to recover the chairs.  I have already stated previously that the chairs could NOT be repaired.2.  The material used on the chairs was not an EXACT match. Common procedure for any upholsterer is to use the next CLOSEST match possible and that is what I did.  [redacted] told me that it was okay to use the black vinyl I have in stock.3.  The property was not defaced and there is no "mistake" to "fix".4.  I am asking for Mr. [redacted] to pay for the service that he received and the office manager gave permission for.5.  Again, the property was NOT defaced in any way by Moultrie Upholstery.  I have covered chairs for other dentists, hospitals, and medical professionals and never had any complaints.

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My name is [redacted] and I am the owner of Moultrie Upholstery.  Mr. [redacted]'s office manager, [redacted], came to my upholstery shop and spoke with [redacted] to see if two dental chair bottoms could be repaired.  She had pictures of the chairs on her cell phone. A picture on a cell phone screen is not a good representation of something that needs work.  Prior to her visit to my shop, she told me over the phone that if the chairs could not be repaired, to recover them.  I was NEVER told that if the chairs could not be repaired that I needed to call Mr. [redacted] or [redacted].  Once the chair bottoms were recovered, [redacted] took them to Mr. [redacted]'s office to install them.  Mr. [redacted] was angry and irate from the moment he let [redacted] into the office.  [redacted] told him that he would have to discuss the matter with me and so he called me.  He said that he did not want the chairs recovered and that it was a poor upholstery job.  I tried to explain to him that they could not be repaired because of how wide the tear was in the seam.  If I had taken the fabric in enough to sew a new seam, the covers would have then been too small to fit back on the chair.  When he continued his complaint, I did no respond because he was becoming increasingly angry and I knew there was no point in arguing with him.  He stated in his complaint to the Revdex.com that my response was silence.  He then stated that I verbally attacked him.  How does someone silently verbally attack someone else?  I did not verbally attack him. I do not have the same fabric in my shop that was on the chairs because it is a cheap grade fabric.  Prior to seeing the chairs, I was told by [redacted] that the fabric on the chairs was black vinyl.  I told her that I had black vinyl in my shop. I was never told that the fabric had to be an exact match.  Mr. [redacted] nor [redacted] ever asked to see the fabric that would be used on the chairs.  When Mr. [redacted] finished his phone conversation with me, he told [redacted] that I did not have the sense of a goat.  He then proceeded to curse at [redacted] using the "f" word and "GD". When [redacted] handed him the bill, He told [redacted] to "get your GD a** out of here." Mr. [redacted]'s irate behavior and abusive language all took place in front of [redacted]'s minor child.  If anyone was verbally attacked, it was [redacted].  I think Mr. [redacted] should pay the $270.00 bill for re-upholstering the chairs because [redacted] gave me permission to recover them if they could not be repaired. I have been in the upholstery business in Moultrie for over 33 years.  I have had many, many satisfied customers over the years but I have learned that you can not please everyone.