Mounds View Abbey Carpet Reviews (%countItem)
Mounds View Abbey Carpet Rating
Address: 2222 Mounds View Blvd, Mounds View, Minnesota, United States, 55112-4926
Phone: |
Show more...
|
Web: |
|
Add contact information for Mounds View Abbey Carpet
Add new contacts
I bought linoleum from them with a 100% satisfaction and they started it and never finished it. I called them repeatedly and no one showed up to finish it. So a year I had carpet put in another room and had them finish it. They called a little after I had someone finish it and said I still owed them money. I told them they never finished it someone else did. Why should I pay. The lady said she would talk to the owner about this and I never heard back. Now the product is turning up at the seams and bubbling. I called and they said they can not help me I never finished paying.
We contracted to install sheet vinyl in the customer’s home in the basement and kitchen. Contract amount was for $2,865 and down payment of $1,400 was collected. We installed vinyl in all areas stated on the contract. There were some issues at the time of the original install date between the customer and the installer so we switched the installer out at his request. Second installer was our production manager. Production manager went out and finished the install. The customer again was difficult to work with. Customer complained that the job was not complete and would not pay and refused to reschedule to have someone take a look. After 1 year our accounting department attempted to collect the unresolved debt at which time the customer again claims that the work was never completed and refused to pay the balance. We refuse to cover our lifetime installation guarantee for the unpaid contract. The company has written the debt off as uncollectible over 12 months ago and will no longer do any work for the customer.
Thank you, Kathy
I am rejecting this response because: First off they never finished it so I told the lady that called a year after the start that I can not pay for something that they never finished. When the production manager came out to finish it in the beginning because the installer did it bad. he said he had to find a way to do it. It was starting to peel then. He fixed a bubble in it. But not the joints also never finished in front of one of the bedroom doors. He never returned... That is why they never returned a life time warranty when they used the wrong vinyl. It has a felt back. I was told since, that you don't put felt backing on cement. I told them when they called to just return my money and someone else can complete the job. I had carpet put in to fix in front of one door but the other door and another joint and in front of stairs is still bad. I do not want them in my house just return my money and I will get someone that knows what there doing redo it.
We stand by our original response. Kathy