Mount Airy Casino

Dear [redacted] ***,In response to Revdex.com Complaint ID: [redacted] , although the mailed piece does advertise Ceramic Set Giveaway, it does specify that the guest must come in each week to receive a different gift to complete the setI have notified the customer, that Mount Airy Casino Resort will hold the remaining pieces for her to pick up on her next visit as a courtesy, so she may then have the complete setAlthough, as stated on the mailed invitation, Mount Airy Casino Resort will not require the customer to come in each week, but may pick up the gifts at her convenienceIn addition, each of our promotional pieces states that a customer can contact the Players Club for full details of each event in case of any questions, have attached the communication sent to the consumer regarding the service recovery, as well as the mailed piece for your reference.Please contact me with any additional questions.Thank you,David MDirector of Marketing

Dear [redacted],In response to Revdex.com Complaint ID: [redacted], although the mailed piece does advertise Ceramic Set Giveaway, it does specify that the guest must come in each week to receive a different gift to complete the set. I have notified the customer, that Mount Airy Casino Resort will hold the...

remaining pieces for her to pick up on her next visit as a courtesy, so she may then have the complete set. Although, as stated on the mailed invitation, Mount Airy Casino Resort will not require the customer to come in each week, but may pick up the gifts at her convenience. In addition, each of our promotional pieces states that a customer can contact the Players Club for full details of each event in case of any questions, have attached the communication sent to the consumer regarding the service recovery, as well as the mailed piece for your reference.Please contact me with any additional questions.Thank you,David M. Director of Marketing