Mount Auburn Hospital

Attached please fin the waiver Mr [redacted] signed prior being seen in the WaClinicStaff at the WaCenter inform patients of the need to have a referral from their Primary Care Providers in order to be seen at the WaClinicPatients are also asked to sign a waiver if no referral is present at the time of serviceTo date, the staff at the WaCenter report that a referral has not been received Mount Auburn Professional Services records indicate that they sent Mr [redacted] balance statements for $on 3/10/15, 4/14/15, 4/23/and 5/19/Likewise, Mount Auburn Hospital sent invoices for $on 2/27/15, 4/8/15, 5/18/15, 5/29/and 6/12/The Patient Financial Services records also indicate that Mr [redacted] was contacted by phone on 4/29/

Mount Auburn Hospital fails to note that they filed their insurance claim incorrectlyMy family and I called on the Saturday in question, and were asked to come in immediatelyThis qualifies as an urgent care situation under my health insurance, which Mount Auburn did not include in their claimUnder my insurance, referrals are waived for urgent care and a $co-pay appliesTherefore, the insurance claim failed not because of a lack of a referral, but because Mount Auburn failed to notify my provider that the visit was an urgent care situation.In regards to Mount Auburn's abundant phone calls, I live in *** and work during the dayIt is enormously difficult to respond to a company that closes at 5pm every day on the east coast when I have a cut-off deadline of 2pm to talk to them, and I have things to do during that timeAlthough I did make some attempts, I was being misled by Mount Auburn's faulty claim and was attempting to resolve my situation with the wrong partyIf Mount Auburn is unhappy with my lack of response, perhaps they should consider offering communication channels on the client's terms instead of theirs
Regards,
*** ***

Attached please fin the waiver Mr. [redacted] signed prior being seen in the Walk-In Clinic. Staff at the Walk-In Center inform patients of the need to have a referral from their Primary Care Providers in order to be seen at the Walk-In Clinic. Patients are also asked to sign a waiver if...

no referral is present at the time of service. To date, the staff at the Walk-In Center report that a referral has not been received.  Mount Auburn Professional Services records indicate that they sent Mr. [redacted] balance statements for $157 on 3/10/15, 4/14/15, 4/23/15 and 5/19/15. Likewise, Mount Auburn Hospital sent invoices for $123 on 2/27/15, 4/8/15, 5/18/15, 5/29/15 and 6/12/15. The Patient Financial Services records also indicate that Mr. [redacted] was contacted by phone on 4/29/15.