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Mount Joy R.V. Sales & Service

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Mount Joy R.V. Sales & Service Reviews (5)

Deposits are made to show good faith between the customer and us.  The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process.  A typical sale from deposit to deliver is normally 5 to 7 days the trailer Mr [redacted] purchased was not available to sale for approximately 3 months, we even ordered another trailer to replace it. Mr [redacted] made a larger deposit then normal so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit.  Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,100.00 was never discussed. We have sent Mr [redacted] his refund which he has cashed so I consider this matter closed.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$1500.00 is a blatant overcharge for a few hours of work, no merchandise changing hands, and the business taking advantage of a senior citizen undergoing care at the [redacted].Regards,
[redacted]

This complaint comes as a complete surprise to us, we have been working with Mr. [redacted] to refund his money. Mr. [redacted] signed a buyers order and left deposits totaling $13,157.43 for the purchase of a new trailer on December 4, 2015. Our buyers order states under the additional conditions of sale...

“if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)”.
Mr. [redacted] contacted our dealership on 02/22/2016 stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailer. Our salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possible. This is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after 2 months. We decided in good faith to refund all Mr. [redacted] his deposit less $1,500.00. Our salesman spoke with Mr. [redacted] on 03/01/2016 to inform him of our decision, which he agreed to. This type of refund normally takes up to 30 days to process so his refund will be going out by the end of this week.

Review: I was admitted to 2 hospitals in November and December for senior citizen mental and behavioral health services. In the time between hospital stays, I initiated a camper purchase. Now that my health is better, I've decided not to purchase the camper, since I cannot afford the expense.Desired Settlement: Refund of my deposit of $13,157.43.

Business

Response:

This complaint comes as a complete surprise to us, we have been working with Mr. [redacted] to refund his money. Mr. [redacted] signed a buyers order and left deposits totaling $13,157.43 for the purchase of a new trailer on December 4, 2015. Our buyers order states under the additional conditions of sale “if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)”.

Mr. [redacted] contacted our dealership on 02/22/2016 stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailer. Our salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possible. This is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after 2 months. We decided in good faith to refund all Mr. [redacted] his deposit less $1,500.00. Our salesman spoke with Mr. [redacted] on 03/01/2016 to inform him of our decision, which he agreed to. This type of refund normally takes up to 30 days to process so his refund will be going out by the end of this week.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not fully resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was not aware of the 30 day time-lag for a return of my deposit or I would not have registered a formal complaint. However, Mr. [redacted] stated the business loss was $1100, not $1500. Why the additional charge of $400? An itemized explanation of the business's losses is requested.

Regards,

Business

Response:

Deposits are made to show good faith between the customer and us. The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process. A typical sale from deposit to deliver is normally 5 to 7 days the trailer Mr [redacted] purchased was not available to sale for approximately 3 months, we even ordered another trailer to replace it. Mr [redacted] made a larger deposit then normal so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit. Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,100.00 was never discussed. We have sent Mr [redacted] his refund which he has cashed so I consider this matter closed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

$1500.00 is a blatant overcharge for a few hours of work, no merchandise changing hands, and the business taking advantage of a senior citizen undergoing care at the [redacted].Regards,

Review: Purchased 2006 Palomino camper from Mt Joy in April 2013. As part of the sales contract they had to put a new state inspection on the camper. The brakes made noises so we took it back in May 2013 and asked them to check brakes. Their service department stated the brakes were fine and drum brakes just make noise. The noise continued to get louder so on June 24, 2013 we took the camper to [redacted] in Salem to fix a leak, that Mt Joy had already told us twice the fixed but didn't, and asked that [redacted] service look at brakes. [redacted] at [redacted] called us on 6/26 and stated the brakes and tires were shot and would have never passed state inspection just eight weeks ago. The brake shoes are split and cracked down the middle, the "plane" is shot, the tires also would not pass inspection. The left tire tread us below the wear bear, down to the point the belts are almost coming out. State Tropper [redacted] happened to be in the shop when the problems were found and also stated the camper would not have passed inspection and took the information for state police to review. I contacted Mt Joy RV and Mike at Mt Joy RV called this morning stating he was not paying for the brakes & tires. Says it was sold "as is". I told him it was sold with a state inspection being done as part of the deal and his shop stated it passed inspection and put a april 2013 inspection sticker on it. Now I'm being told the camper would have never passed - so either his guy just put it on without looking at camper or saw the problem and still passed it just to make the sale.Desired Settlement: I want Mt Joy to pay the bill for the replacement of the brakes and tires on the camper.

Business

Response:

On June 26, 2013 I answered the call from MS [redacted]. She explained the situation about what [redacted] RV had found with the pop-up that was purchased in April and that she was looking at a $500.00 bill. I’m not in service so I told her I would investigate what was going on and she would be contacted by 12:00 PM the next day. Mike (service manage and owner) contacted her the next day as promised. According to Mike she demanded that we pay a $700.00 bill from [redacted]. Mike denied the payment. Because this problem has to do with proper inspection Mike contacted Trooper [redacted] (he works inspections for our area) to see if there had been a complaint. Trooper [redacted] received Mike’s call about the same time that Trooper [redacted] (he works inspections for [redacted] RV area) received a call from someone about the same issue. Trooper [redacted] responded to the investigation since we were in his territory. Trooper [redacted] met with Mike and reviewed his investigation and pictures he had taken of the tires and brakes. This investigation revealed the following: (1) the tires would pass inspection, (2) one side brake was border line and up to the inspector’s judgment, (3) the other side would not have passed. (4) Trooper [redacted] has never seen this pop-up and was not at [redacted] RV as [redacted] stated, (5) [redacted] RV does not have a certified inspector on staff to determine if a pop-up would pass or not. During a pop-up inspection it is only required to pull (1) wheel to inspect the brakes. If the inspector had pulled the border line side and in his judgment the brake was ok to pass than he would have no reason to look at the other side and would give a valid inspection. Therefore we believe we are not liable for any bill. However since there was one bad brake we would be willing to pay MS [redacted] $75.00 as a goodwill jester. [redacted] MT Joy RV Sales & Service

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As per my conversation with Trooper [redacted] today, the mechanic was found at fault for the inspection of the camper brakes and charged with a Class 3 offense. The trooper states the brakes should have failed inspection. I am requesting Mt Joy pay for both brakes and the labor cost for the brake installation in the amount of $184.78. Which is $49.89 per brake and $85.00 in labor.Regards,[redacted]

Business

Response:

We agree to the $184.78 and will consider this resolved. A check will be going out today to [redacted], ** the registered owner of the pop-up. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

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Description: RECREATIONAL VEHICLES-DEALERS, RECREATIONAL VEHICLES-EQUIP., PARTS & SUPPLIES

Address: 17573 Main Street, Buchanan, Virginia, United States, 24066

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