Mount Kisco Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] my Sales Rep used deceptive practices into having me leasing a vehicle regardless of what I signed I have emails stating two separate matters where he was misinformed and this only leads me to believe that he was more about the sale rather than the well being of the client It boggles my mind that Mount Kisco Honda refuses to admit any fault here I have admitted fault to Honda Corporate and have learned a lesson that noone can be trusted I pride myself in my reputation and would be the first to admit fault and accept responsibilty I am willing to accept some blame as I should have known to trust my intuation Mount Kisco Honda is trying to ruin my name my stating that I "shot my self in the foot" which is not the case I was was successful in bringing down my own settlement offer and is now paid off in full I am now seeking half which is $250.00, floor mats that I have in email form and a written apology If for anything, [redacted] has admitted to raising his fist and wanting to strike my(I'll leave the profanity out) In any line of work, he would have either been dismissed or written up immediately especially in the middle of a showroom full of potential clients He literally threatened to strike me and I begged him to If he was in my showroom, I would have handled this in a completely different way - maybe he needs to take anger management lessons as Honda Corporate is evaluating his current position No customer should ever be in the position of being physically threatened...EVER In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all - thank you for spelling my name correctly I have attached several email threads stating that I am owed said mats Before I get started on the issue of the mats that is worth $100+, is this the real issue here?? ***, the **, raised his fist, used profanity and exuse my language but wanted to kick my [redacted] when I held him him to the task of what is ethical and moral If I have to bring this up and I hope we both know the real issue here; this is NOT about the money, it's about how a customer should be treated I was verbally and physically assaulted as has admitted previously too and I WANT TO KNOW before I take this further; he has no idea what my wife does for a living but rest assured when I come back from my International Spring Break, I will be recharged and energized He even admitted himself before a slew of profanites that you'll get your mats when I'm [redacted] ready I'm wanting to protect their next potenial cleint from receiving the same treatment that I did - the difference is I don't back down and I have some resources to continue to fght In my business I would have whisperered in his hear and said get out before the police come or provided mats and compensation to make this go away...I WILL not go away especially after I was close to being struck in the face and accosted in the middle of his showroom While vacationing, I'm setting up pieces with local media and telling my own clients my own experience with companies that are true to their word This may or may/not include them as my memory is vague To repeat self, I have lowered my settlement to all weather mats and $in settlement to make this go away In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] signed a buyers order which states "Mt. Kisco Honda not responsible for damage on 2012 Honda Accord."  The 2012 Honda Accord is the vehicle he turned in and replaced with a new vehicle.  [redacted] states that he had a verbal agreement with the sales person.  Yet on the...

same buyers order that he signed he also initialed the box that states in red capitol letters "NO VERBAL AGREEMENTS".  When we went ahead and called the bank to see if we could get some consideration for [redacted] we were told "No go on additional waivers.  This customer may have shot himself in the foot as well when he cussed out a customer service rep."I did make a fist toward [redacted] when he called me "a lying *__*".[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] my Sales Rep used deceptive practices into having me leasing a vehicle regardless of what I signed.  I have emails stating two separate matters where he was misinformed and this only leads me to believe that he was more about the sale rather than the well being of the client.  It boggles my mind that Mount Kisco Honda refuses to admit any fault here.  I have admitted fault to Honda Corporate and have learned a lesson that noone can be trusted.  I pride myself in my reputation and would be the first to admit fault and accept responsibilty.  I am willing to accept some blame as I should have known to trust my intuation.  Mount Kisco Honda is trying to ruin my name my stating that I "shot my self in the foot" which is not the case I was was successful in bringing down my own settlement offer and is now paid off in full.  I am now seeking half which is $250.00, floor mats that I have in email form and a written apology.  If for anything, [redacted] has admitted to raising his fist and wanting to strike my(I'll leave the profanity out).  In any line of work, he would have either been dismissed or written up immediately especially in the middle of a showroom full of potential clients.  He literally threatened to strike me and I begged him to.  If he was in my showroom, I would have handled this in a completely different way - maybe he needs to take anger management lessons as Honda Corporate is evaluating his current position.  No customer should ever be in the position of being physically threatened...EVER
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First of all - thank you for spelling my name correctly.  I have attached several email threads stating that I am owed said mats.  Before I get started on the issue of the mats that is worth $100+, is this the real issue here??  [redacted], the **, raised his fist, used profanity and exuse my language but wanted to kick my [redacted] when I held him him to the task of what is ethical and moral.  If I have to bring this up and I hope we both know the real issue here; this is NOT about the money, it's about how a customer should be treated.  I was verbally and physically assaulted as has admitted previously too and I WANT TO KNOW before I take this further; he has no idea what my wife does for a living but rest assured when I come back from my International Spring Break, I will be recharged and energized.  He even admitted himself before a slew of profanites that you'll get your mats when I'm [redacted] ready.  I'm wanting to protect their next potenial cleint from receiving the same treatment that I did - the difference is I don't back down and I have some resources to continue to fght.  In my business I would have whisperered in his hear and said get out before the police come or provided mats and compensation to make this go away...I WILL not go away especially after I was close to being struck in the face and accosted in the middle of his showroom.  While vacationing, I'm setting up pieces with local media and telling my own clients my own experience with companies that are true to their word.  This may or may/not include them as my memory is vague.  To repeat self, I have lowered my settlement to all weather mats and $250.00 in settlement to make this go away.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] told me he would stop this process if he received free all weather mats.  He is using the Revdex.com for his own purposes.  He showed his emails promising new mats to Hond Corp. and they told him the emails did not say he would recieve them for free.  If it's only $100.00 why is he making such an issue?  [redacted] will not receive free all weather mats from Mt. Kisco Honda.  I believe I have answered all his questions and no further responses will be necessary.

Review: Salesman stated he would honor my allowance for puncture in bumper. Never stated if amount is > than $500, it's not covered. ** than said that I used profanity to Honda Financial. When I called Honda, they said it's not true , I called him out on this and he admitted he lied. He then raised his fist and almost hit me and became verbally abusive. His people had to have him walk away from me.Desired Settlement: Looking for adjusted amount of $600.00 and an apology

Business

Response:

[redacted] signed a buyers order which states "Mt. Kisco Honda not responsible for damage on 2012 Honda Accord." The 2012 Honda Accord is the vehicle he turned in and replaced with a new vehicle. [redacted] states that he had a verbal agreement with the sales person. Yet on the same buyers order that he signed he also initialed the box that states in red capitol letters "NO VERBAL AGREEMENTS". When we went ahead and called the bank to see if we could get some consideration for [redacted] we were told "No go on additional waivers. This customer may have shot himself in the foot as well when he cussed out a customer service rep."I did make a fist toward [redacted] when he called me "a lying *__*".[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] my Sales Rep used deceptive practices into having me leasing a vehicle regardless of what I signed. I have emails stating two separate matters where he was misinformed and this only leads me to believe that he was more about the sale rather than the well being of the client. It boggles my mind that Mount Kisco Honda refuses to admit any fault here. I have admitted fault to Honda Corporate and have learned a lesson that noone can be trusted. I pride myself in my reputation and would be the first to admit fault and accept responsibilty. I am willing to accept some blame as I should have known to trust my intuation. Mount Kisco Honda is trying to ruin my name my stating that I "shot my self in the foot" which is not the case I was was successful in bringing down my own settlement offer and is now paid off in full. I am now seeking half which is $250.00, floor mats that I have in email form and a written apology. If for anything, [redacted] has admitted to raising his fist and wanting to strike my(I'll leave the profanity out). In any line of work, he would have either been dismissed or written up immediately especially in the middle of a showroom full of potential clients. He literally threatened to strike me and I begged him to. If he was in my showroom, I would have handled this in a completely different way - maybe he needs to take anger management lessons as Honda Corporate is evaluating his current position. No customer should ever be in the position of being physically threatened...EVER

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all - thank you for spelling my name correctly. I have attached several email threads stating that I am owed said mats. Before I get started on the issue of the mats that is worth $100+, is this the real issue here?? [redacted], the **, raised his fist, used profanity and exuse my language but wanted to kick my [redacted] when I held him him to the task of what is ethical and moral. If I have to bring this up and I hope we both know the real issue here; this is NOT about the money, it's about how a customer should be treated. I was verbally and physically assaulted as has admitted previously too and I WANT TO KNOW before I take this further; he has no idea what my wife does for a living but rest assured when I come back from my International Spring Break, I will be recharged and energized. He even admitted himself before a slew of profanites that you'll get your mats when I'm [redacted] ready. I'm wanting to protect their next potenial cleint from receiving the same treatment that I did - the difference is I don't back down and I have some resources to continue to fght. In my business I would have whisperered in his hear and said get out before the police come or provided mats and compensation to make this go away...I WILL not go away especially after I was close to being struck in the face and accosted in the middle of his showroom. While vacationing, I'm setting up pieces with local media and telling my own clients my own experience with companies that are true to their word. This may or may/not include them as my memory is vague. To repeat self, I have lowered my settlement to all weather mats and $250.00 in settlement to make this go away.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] told me he would stop this process if he received free all weather mats. He is using the Revdex.com for his own purposes. He showed his emails promising new mats to Hond Corp. and they told him the emails did not say he would recieve them for free. If it's only $100.00 why is he making such an issue? [redacted] will not receive free all weather mats from Mt. Kisco Honda. I believe I have answered all his questions and no further responses will be necessary.

They put my family's life in danger twice with negligent service of a serpentine belt. Non-sensical explanations of why my Honda Odyssey would have died at 55mph twice with new serpentine belts that they installed (first, mechanics error, then bad batch of belts, then they're not sure). And have not accepted responsibility for costs and damage to the car.

Review: Company has failed to honor the "Service Contract Reimbursement Guarantee" by saying that a third party (an ins. co.) is involved and that company has gone out of business. This Service Reimbursement Guarantee was sold to me by Mt Kisco Honda and they assured me that I would get a full refund if I did not use the Service Contract within 6 years. When 6 years were up and I hadn't used the service contract, they told me that unfortunately the ins. co. was out of business and had stolen my money. The Honda dealership said they would try to help me get some of my money back, but could not promise anything. However, they convinced me to buy the service contract for $1295.00, promising that my money would be refunded to me if I didn't use the service in 6 years, and now they are telling me a very convenient story about some third party ins. co. going out of business. I feel they lied, misrepresented the product they sold me (the Service Contract Reimbursement Guarantee) and are now just trying to get out of their part of the bargain.Desired Settlement: I would like a complete refund of $1295.00. I am entitled to this per our Service Contract Reimbursement Guarantee.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Mount Kisco Honda has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,