Mount Vernon Athletic Club

Dear [redacted] , Our customer's father came to sign a Membership Status Change Request Form on Friday, July 17th in order to terminate his daughter's month-to-month membershipOne of our employees assisted with the form, however, our employee was unaware as to how a medical freeze affected membership cancellation requestsOur bookkeeper, Alex T [redacted] emailed the customer's father on July 21, and explained the cancellation policyThe cancellation policy is also explained in the membership agreement that his daughter signed on 2/3/2014.I spoke with the customer's father on Monday August 10th and explained our cancellation policy, however, he became irate and threatened to be “our worst ad ever" implying that he would write/post/share negative reviews concerning the customer service at the clubAt this point, it was clear that I wouldn't even be able to try to work with him and find some sort of resolution as he was very upset and raised his voiceHe then said he was going to put a stop payment on the $transactionI informed him that doing so was his choice and he said something along the lines of, I'm going to be your worst ad, you can take that to the bank buddyI said thank you and have a good day to which he replied, “ [redacted] you"Please let us know if you have any other questions or concerns, my direct number is [redacted] Thank you, Jaime GMember Services Manager

Dear [redacted] ,Our customer's father came to sign a Membership Status Change Request Form on Friday, July 17th in order to terminate his daughter's month-to-month membershipOne of our employees assisted with the form, however, our employee was unaware as to how a medical freeze affected membership cancellation requestsOur bookkeeper, Alex T [redacted] emailed the customer's father on July 21, and explained the cancellation policyThe cancellation policy is also explained in the membership agreement that his daughter signed on 2/3/2014.I spoke with the customer's father on Monday August 10th and explained our cancellation policy, however, he became irate and threatened to be “our worst ad ever" implying that he would write/post/share negative reviews concerning the customer service at the clubAt this point, it was clear that I wouldn't even be able to try to work with him and find some sort of resolution as he was very upset and raised his voiceHe then said he was going to put a stop payment on the $transactionI informed him that doing so was his choice and he said something along the lines of, I'm going to be your worst ad, you can take that to the bank buddyI said thank you and have a good day to which he replied, “ [redacted] you".Please let us know if you have any other questions or concerns, my direct number is [redacted] .Thank you,Jaime G.Member Services Manager

Dear [redacted],Our customer's father came to sign a Membership Status Change Request Form on Friday, July 17th in order to terminate his daughter's month-to-month membershipOne of our employees assisted with the form, however, our employee was unaware as to how a medical freeze affected
membership cancellation requestsOur bookkeeper, Alex T[redacted] emailed the customer's father on July 21, and explained the cancellation policyThe cancellation policy is also explained in the membership agreement that his daughter signed on 2/3/2014.I spoke with the customer's father on Monday August 10th and explained our cancellation policy, however, he became irate and threatened to be “our worst ad ever" implying that he would write/post/share negative reviews concerning the customer service at the clubAt this point, it was clear that I wouldn't even be able to try to work with him and find some sort of resolution as he was very upset and raised his voiceHe then said he was going to put a stop payment on the $transactionI informed him that doing so was his choice and he said something along the lines of, I'm going to be your worst ad, you can take that to the bank buddyI said thank you and have a good day to which he replied, “[redacted] you".Please let us know if you have any other questions or concerns, my direct number is [redacted].Thank you,Jaime G.Member Services Manager

Dear [redacted],
Our customer's father came to sign a Membership Status Change Request Form on Friday, July 17th in order to terminate his daughter's month-to-month membership. One of our employees assisted with the form, however, our employee was unaware as to how a medical freeze...

affected membership cancellation requests. Our bookkeeper, Alex T[redacted] emailed the customer's father on July 21, 2015 and explained the cancellation policy. The cancellation policy is also explained in the membership agreement that his daughter signed on 2/3/2014.I spoke with the customer's father on Monday August 10th and explained our cancellation policy, however, he became irate and threatened to be “our worst ad ever" implying that he would write/post/share negative reviews concerning the customer service at the club. At this point, it was clear that I wouldn't even be able to try to work with him and find some sort of resolution as he was very upset and raised his voice. He then said he was going to put a stop payment on the $20 transaction. I informed him that doing so was his choice and he said something along the lines of, I'm going to be your worst ad, you can take that to the bank buddy. I said thank you and have a good day to which he replied, “[redacted] you".
Please let us know if you have any other questions or concerns, my direct number is [redacted].
Thank you,
Jaime G.
Member Services Manager

Dear [redacted],Our customer's father came to sign a Membership Status Change Request Form on Friday, July 17th in order to terminate his daughter's month-to-month membership. One of our employees assisted with the form, however, our employee was unaware as to how a medical freeze affected...

membership cancellation requests. Our bookkeeper, Alex T[redacted] emailed the customer's father on July 21, 2015 and explained the cancellation policy. The cancellation policy is also explained in the membership agreement that his daughter signed on 2/3/2014.I spoke with the customer's father on Monday August 10th and explained our cancellation policy, however, he became irate and threatened to be “our worst ad ever" implying that he would write/post/share negative reviews concerning the customer service at the club. At this point, it was clear that I wouldn't even be able to try to work with him and find some sort of resolution as he was very upset and raised his voice. He then said he was going to put a stop payment on the $20 transaction. I informed him that doing so was his choice and he said something along the lines of, I'm going to be your worst ad, you can take that to the bank buddy. I said thank you and have a good day to which he replied, “[redacted] you".Please let us know if you have any other questions or concerns, my direct number is [redacted].Thank you,Jaime G.Member Services Manager