Mountain Auto Body

While we apologize for any confusion the MSRP of a motor vehicle is a legally defined number that the dealer cannot changeIt is the manufacturer’s suggested retail price for the vehicle as it leaves the factoryDealers are free to sell vehicles at any price agreeable to customer and dealer be it above or below the MSRPThe MSRP of the vehicle displayed is accurate and correct the selling price is higher doe to additional equipment being added to the JeepWe informed the customer of this over the telephone when he called in about the Jeep General Sales ManagerFloyd A Megee Motor Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I personally talked with Mr*** *** at the Megee Motors on 06/15/located in Georgetown, DE and at that time he guaranteed me that he would make things right. That has not happened. Mr*** *** has called me four times since thenOur phone conversations have since stopped. Each time Mr*** *** called me there was someone present and witnessed Mr*** *** saying that there is no doubt in his mind that my dash was broke while my truck was being worked on and the diagnostics to my air conditioner was done wrong because his service department did not explain the problem that I was having with the Technician so the technician went about fixing my problem the wrong way and now says I had two problems with my air conditioner and mentions that the airflow is now cooler than when I brought my truck to them. There isn’t any air flow into the cab of my truck. That’s what I explained several times to his service department and they gave me an estimate for repairs and I quote: Your damper door for the air condition is working like it supposed to. Your problem is with the charge and we will remove the refrigerant and replace. Again I explained the problem I was having and Mr*** ***’s service department said there estimate would take care of my air conditioner issues and it has not. Mr*** *** also fails to mention how his service manager poorly handled this situation and how his story changed. (Examples: No one was in your truck, then someone was in your truck but only listened to my damper door work properly that happens to be located behind the dash and my broken window regulator that happens to also be located inside my truck door) that I have witnesses to. Mr*** *** also fails to mention the reasons behind him having to call me back several times because he didn’t have all the facts right from his service department about the repairs needed to correct my air conditioning problem in my truck. Including but not limited to the refrigeration part of the air conditioning in my vehicle does not have to be touched to fix my damper door that directs my airflow into my truck cabin, the reason I brought it to them and that they over charged me for refrigerant that they reused. Several phone calls later Mr*** *** attempted to tell me he does not think he should be responsible for an older vehicle’s dash cracking while they are working on it. My truck is not new but not years old and well maintained. I have witnesses to my dash not having any cracks in it prior to dropping it off at Megee Motors. The service manager along with two other persons witness to a 12” long crack in my dash starting just over my glove box and continuing onto the top of the dash, almost to my front window of the truck and all the service manager could say is we can sell you a new dash and made sure I paid my bill to go onto say we are done here. This discovery was found prior to leaving Megee Motors and explained to Mr*** *** Not while traveling home as Mr*** *** wrote in his response letter. Mr*** *** also mentions that there are online complaints about the dash cracking alone in / Dodge Ram alone. I don’t own a Dodge Ram and don’t understand how this has anything to do with Megee Motors breaking my dash. Since Mr*** *** thinks it is important to mention these numbers I would like to know from Mr*** *** how many through Dodge trucks were sold in the United State? Personally I believe online complaints is a small percentage considering how many of these vehicles were sold. I would also have you know I’ve contacted Dodge to get that answer and followed up with the NHTSA to find out there is not near enough reports of through reported cracks in dashes to constitute a recall and according to Dodge (representative) reported cracks are minimal. I would like to also mention that I know several local Dodge Truck owners that don’t have cracks in their dashes and have recent pictures of a Dodge Truck that is the same year, make and model that has no cracks in their dash, that I would be happy to provide. Mr*** *** writes about my window regulator failing but doesn’t mention this also happened while they were working on my truck, however he again mentions a year old vehicle and about repairs I did before and after they did work to my truck. When Megee Motors had my truck the service department gave me an estimate to repair/replace my driver side window regulator. I asked then why and the replied it’s broke. I did inform them that I didn’t want them to repair this that I had replaced the regulator back in September and it works fine. I said I would look at it when I received my truck back. On the drive home from Megee Motors the driver’s window fell down inside the door from where they propped it up. I took the door panel apart to find the plastic clips were BROKE off and the window regulator would have to be replaced. I did this work at no expense to Megee Motors and Mr*** *** is aware of this. I told Mr*** *** that my main concerns were my dash and air conditioner. Sincerely,

Tell us why here...Better Business,I personally talked to Mr***, on July 1, I explained to him that Megee Motors is not responsible for a year old vehicle’s dash cracking. This dash cracking is a characteristic of the 2002-Dodge Ram Truck. There are
online complaints about the dash cracking on the Dodge Ram alone. Mr*** states he didn’t notice the crack in the dash until he arrived at home, the date he originally picked up the vehicle. I explained that the cracking could have occurred while the vehicle was in our possession, but we were not responsible for a year old vehicle’s dash cracking. The dash cracking also could have occurred while he was traveling home.I offered to replace the dash at dealer cost, saving him over $ This vehicle’s air conditioning had two problems We fixed the first problem, by removing Freon because the system was overcharged, and wouldn’t cool properly. The a/c air flow is currently cool, but weak because the actuator door is probably broken in the A/c duct.The window regulator failing, is a repair Mr*** did himself before and after we did this repair. Again it’s a year old vehicle that the customer worked on himselfAll repairs were made in good faith, and we can’t make a year old vehicle new at our expense.Sincerely,*** ** ***

While we apologize for any confusion the MSRP of a motor vehicle is a legally defined number that the dealer cannot change. It is the manufacturer’s suggested retail price for the vehicle as it leaves the factory. Dealers are free to sell vehicles at any price agreeable to customer and dealer...

be it above or below the MSRP. The MSRP of the vehicle displayed is accurate and correct the selling price is higher doe to additional equipment being added to the Jeep. We informed the customer of this over the telephone when he called in about the Jeep General Sales ManagerFloyd A Megee Motor Company