Mountain Craftsmen

Mrs***,The payoff check has been mailed out to your bank your bank that is financing your new car funded the deal days agoThey were having trouble getting in touch with you to do your welcome call that is what took the extra time to get your deal fundedBut again your payoff check has been sent out and your bank should have received it yesterday or at some point today

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***I tried to get the manager and owner phone numbers but your customer service persons would not give them to meI am in the process of working with [redacted] to resolve this complaintI believe it will be resolve if the people would just listenI email [redacted] asking him to call or email my customer service person and explain to them how this loan can be paid offWhen I spoke with Nissan Motors Finance they told me the payoff amount and how to do itI explain this to my customer service person and they would not call Nissan Finance to verify this situationI ask [redacted] to help me and if he is successful I will retract all complaints with an apologyI hope the best of luck for himSurely I will appreciate this helpAgain I thank you for assuring Nissan values

Complaint: [redacted] I am rejecting this response because: ii asked for [redacted] option they said was on this vehicle that's why bought it on what the [redacted] told me.the dealer canceled the deal and gave me car back they have not given my title yet Regards, [redacted] **

There is no way for us to know for certain that we can get a located vehicle here on a specific time or specific day, all of our best efforts were made to have the vehicle here the next morning however there is no timeframe addendum on the signed agreementI would have had no problem trying to compensate you for the extra day that it took to get the vehicle here for you but you never gave us a chance to do so before purchasing at another dealershipWe have the form stating non refundable because we have to physically cut a check and purchase that vehicle for you

Complaint: [redacted] I am rejecting this response because: My car was brought in once back in April, kept for two weeks, and the issues were not resolvedI reached out for three weeks straight everyday to [redacted] to have the issues corrected, and he would never get back to meThe last time I spoke with him was on 5/and he indicated that when I reached out to seek help from someone else at the dealership that took the matter out of his handHe was very angry that I had to go over his head.He did not want to resolve the issue, nor stand by his original words that the car would be fixed Regards, [redacted] ***

To whom it may concern; Attached is a letter from my [redacted] and [redacted] for Westside Nissan. The second page of the upload is the verification of insurance from [redacted] dated 8/20/2015. It is our position that the 2 day grace period started from August 20th, even... though the process started weeks before then. Thank you for your time in this matter. Please feel free to contact me directly at [redacted] *** [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello Mr. [redacted] ;I would like to first say I am sorry for the inconvenience and that your experience at our dealership was not to your satisfaction. I assure you we have completed your deal and the pay off for your trade is on its way to the bank if it has not gotten there yet it... should be there any day now. I understand you wish to have the $1500.00 deposit back you stated to make the payment on your trade. There is no need to make the payment due to it being paid off. Yes you did purchase the new car on 8/8 and we did need to re-contract you on 8/12 we contacted you to have the papers resigned but you were out of town. You did come in on 8/19 and resigned at that time we waited on [redacted] approval they noticed a discrepancy with the co-applicants social on the bank membership application. They again were not able to approve due to you have to be a member of the bank in order for them to give you a loan. [redacted] was not running and we were not open due to hurricane ***. I assure you we do everything possible to get deals completed as quick as possible. If you have any questions feel free to contact me at [redacted] ***Thank you, [redacted]

Mr***, First let me apologize for your experience, I am [redacted] I am the General Manager and you can reach me any time this store is open I am here days a week from open to closeThis is the first I am hearing of this issue and trust me when I say it will be addressedI took over this store just over two months ago on April 1stCustomer service is one of my biggest priorities, However the issue with the lien and changing lien holders the moment Nissan gets the contract for your car deal they own that deal we can not change anything for themWhen your lending institution pays them off they have to communicate to each other and handle that part, at the store level we have no control over that because Nissan Motor Acceptance is the owner of your loanI understand your frustration with the payment date being incorrect however again when Nissan has the contract at that point only you the signer of the contract can work with them to change any payment dates, they can not talk to us about your account due to privacy lawsI will get with Tino the Finance Manager because he should have offered to sit down with you and help guide you through the process of getting your payment date changed not just handing you a phone number and for that I am sorryIf you would like to come in and change your payment date I will make sure that Tino calls Nissan with you and helps you get it fixedBut it sounds like you may have already refinanced it with [redacted] ? You can reach me at any time just call the store and ask for me [redacted] Again I am sorry for your bad experience and I want to thank you for your purchase from us at Westside Nissan and I would like to work with you in the future to make sure if you do give us another chance that you will not be disappointed Sincerely, [redacted] General ManagerWestside Nissan###-###-#### [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Yes I signed a no refundable form but Westside Nissan said they would have vehicle the next dayBy 5pm on the second day they did not have the vehicleThat should void the no refund clauseThere was no need to give them a second chance when they didn't produce as promised
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still did not recieve a spare key Furthermore, not one time did I curse at the gentleman in the service departmentYou can check the camerasThe o my time I may have cursed was when *** was being rude and disrespectfulThis is the worse business that I have ever dealt with.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I meant the 22nd! I did not sign for and pay for the vehicle until the 22nd and I have my receipt from when I made my down payment and my copies of the paperwork of when I signedHow can you sit here and lie and say I paid for and signed paperwork on the 20th...
Regards,
*** ***

Dear Mr***I have received your response on this and have looked into itPlease see attached document you signed releasing Westside Nissan of all Liability and that nothing further is due to you.Thank you,*** ***Westside Nissan

By the customer's own admission the 20th is when he takes claim to the vehicleBy the 24th of August the bank had already consummated the financingWe could no longer back out itWe are sorry that Mr*** is unhappyWe are open to other options in helping him This is his response: Complaint: *** I am rejecting this response because: I did not sign or pay for the car until I took possession of it which was August 20th

Company's response below:To whom it may concern, In reference to the complaint filed by Mrs***, there were multiple issues in completing her deal I have just taken over the store as of April 1stI was here when my *** *** *** *** appoligized multiple times offered a free
tank of gas, or a free detail, or a free oil change anything to try and let mrs *** know that we understood her frustration and we were trying very hard to compensate her in some way while we fixed the issueAlthough I am not apart of the group of *** who caused the problem and rest assured none of them work here anymore I am responsible for trying to clean up the messesAgain please let Mrs*** know that I am personally sorry for her experience and would like to know if there was something I could do to make her whole again on this. Thank you,*** *** *** Westside Nissan***

I have reviewed the video and interviewed all parties involved when Mrs*** came in on Saturday I was unable to sit down with her because the entire dealership lost internet as well as most of the city of *** I was handling that crisisI sent multiple ***s over to explain that to
Ms*** Originally they were looking at a new *** *** and they were negotiating throwing leather in on that vehicleAfter the bank gave us an approval on the pre owned one she test drove that car, they negotiated numbers on that car and Mrs*** asked my *** *** *** *** if that payment included the leather seats he said no but he would give her a discount if she chose to purchase the leather seats outside of the deal because the bank would not allow us to *** themWhich we will honor that she can buy the leather seats and have them installed at our Wholesale cost of $but I can not give them to Mrs*** for free

Complaint: ***
I am rejecting this response because: westside Nissan needs to be held responsible for tje lie that *** their *** *** told my warranty company that my insurance was going to cover what needed to be fixed due to an accident that I supposedly had to the front of my vehicle which it was a lie my insurance was not going to cover it because it had nothing to do with the accident because Nissan made that huge mistake I was forced to pay out of pocket I strongly advise Nissan to get that full statement that was made by a recording from my warranty company so due to that big mistake they made I was forced to make that payment to get my vehicle back
Regards,
*** ***

Mr***, My name is *** ***, I am the *** *** at Westside NissanFirst let me apologize for my staff not responding back to your voice mails that will be addressed, I took over this store just under a month ago and my number one priority is addressing customer service issues So I
promise your concerns will be addressedAlso I Attached is the cancelation paperwork that has been submitted and all warranties have been canceled on 04/06/2016, however when your car is a total loss the money goes to the lienholder of the vehicle not the customer any left over amounts the bank will refund to you directlyPlease if there is any other issues contact me directly at the dealership I have no problem making sure your concerns are handled Thank you,*** *** ***Westside Nissan***

***, On March 13th you came in for routine serviceOn the Multi point inspection the rear breaks were in the red at that time we suggested you do the rear pads and machine the rotors, 1,miles later you came in saying the front breaks were making the same noise and we
suggested then that you should do front pads and rotors, you were upset my fixed *** *** said he would do it at a discounted rate you declined and demanded you got them for free*** things do break on a vehicle and after 1,miles your front breaks do wear I will honor his discount but I can not just give you front pads and rotors for no reason