I am unable to respond to this complaint because the vehicle Ms [redacted] leased is not from our location Our dealership may share the same name however they are ran by different owners Our dealership has no access to their customers or records This complaint should be forwarded to the dealership Ms [redacted] visited and leased the vehicle Thank you, [redacted] Operations Manager
Ms [redacted] leased a Dodge Avenger from our dealership on 12/19/ Since it is a true lease and not a sale, we, the Lessor, retains sole ownership and title to the leased vehicle, except the right of possession Per the lease agreement, we require the Lessee to carry full coverage insurance on the vehicle at all times and the vehicle is operated by the lessee or any permissive driver This was discussed with Ms [redacted] at the time of her lease She was also required to initial two pieces of paperwork explaining our insurance requirements At the time of her lease, Ms [redacted] provided the required insurance however her policy included a named EXCLUDED DRIVER, Andrew [redacted] , her boyfriend It was discussed with Ms [redacted] that she was the only person permitted to drive our vehicle under her insurance and that Mr [redacted] could not drive our vehicle or it would not be covered in case of an accident She stated the vehicle was for her and that he would not be driving it.On Saturday, January 6, 2018, our staff witnessed Mr [redacted] drive onto our property to make a car payment for Ms [redacted] One of our staff, contacted Ms [redacted] and explained that if our vehicle were in an accident while Mr [redacted] was driving then the damage to our vehicle would not be covered She was told that we needed Mr [redacted] added to her insurance policy as a driver by Monday, January 8, 2018, which she agreed to do By Monday afternoon, we had yet to receive any proof that Mr [redacted] had been added as a driver to her policy Our office called Ms [redacted] but was unable to make contact however a message was left explaining we need the proof of insurance in our office before end of business that day We never received a call back from Ms [redacted] or the proof of insurance so the vehicle was put out for recoveryThe vehicle was recovered on 1/10/and brought back to our dealership Per our lease agreement, if the lessee defaults, then we may exercise our right to recover the vehicle By allowing Mr [redacted] to drive our vehicle and then failing to remedy the situation, Ms [redacted] was in default of her lease When a vehicle is recovered and the lessee would like it back, we charge a $recovery fee to cover hiring a recovery team and administrative costs Our recovery policy was explained to Ms [redacted] on the day she leased the vehicle and she was required to sign two forms that explained our recovery policy Ms [redacted] was well aware of our recovery policy when she left our dealership.Ms [redacted] contacted our office after the vehicle was recovered and we explained that in order to get the vehicle back she still needed to provide a copy of her insurance showing Andrew [redacted] listed as a driver since he obviously did drive the vehicle and a $recovery fee We are very fair to our customers and try to get any problems resolved before we resort to recovering a vehicle, however Ms [redacted] failed to comply Later that day, both Ms [redacted] and Mr [redacted] came to our dealership requesting the vehicle back She provided proof of insurance showing Mr [redacted] listed as a driver, she paid a recovery fee of $and left with the vehicle The entire situation could have been avoided had Ms [redacted] provided the proof when she had promised.Our dealership asks for very little from a customer in order to lease a vehicle however we do require our asset to be covered for damages by proper insurance In Ms [redacted] 's case our asset was not covered and we had to do what was necessary to protect our interests which was recovery of the vehicle We are sorry that Ms [redacted] feels like she has been mistreated or treated unfairly because we do strive to be fair with all of our customers however we do expect our customers to follow our policies Ms [redacted] is currently back in her vehicleThank you
There are two sides to every storyHere, our notes on this customer reflect a very different version of events than the customer is portrayingWe attempt to keep our customers happy, however, we do insist that they pay for the vehicle that they lease and that they maintain full coverage insurance on the vehicle at all times--without exceptionThis is detailed in the contract that both parties sign at leasing and is explained thoroughly at the time of signing to the customer.The First Amendment of the United States Constitution guarantees free speechAs such, this customer is entitled to say whatever she wants--even if it does not accurately reflect the events in questionWe do not refuse to take payments from customers--even if their insurance has lapsedThis is because, as our employee who recovered the vehicle correctly informed the customer, if the customer reinstates the insurance they can have the vehicle backIf we were 'scammers' as we are being accused of we would surely have taken any monetary payment from a customerWith regards to employees of this company being discourteous, we take such complaints seriously upon receiptHowever, our company records show that the recovery operative was threatened at the time of recovering the vehicle by a male person who was punching the window of the vehicle as he attempted to drive itIn fact, the Seguin Police Department were called and attended the scene upon our request to prevent a breach of the peace With regards to this customers account she was in areas with her payment and her insurance had lapsed for two daysAs stated, no lapses in insurance are acceptableThe contract that controls the lease of the vehicle states: "Any failure on the part of the lessee to maintain or renew the required insurance constitutes a default.Lessee shall reimburse lessor with all reasonable expenses for repossession and enforcement of lessors rights and remedies." As such, failing to maintain insurance is a default that can trigger termination of the contractPhysical threats against our staff are taken seriously and the customers contract was duly terminated
This complaint is regarding a different businessWe share the same name but they are owned and managed by different peopleWe address all complaints made against us promptly--however, this is not a complaint against THIS BUSINESSIt is a complaint about A DIFFERENT BUSINESSThe telephone number the customer should call is [redacted] and ask for the General Manager to voice their concerns to Again, we are not the people that this customer has a problem withUnfortunately, the Revdex.com is aware that we keep getting complaints for a business that shares our name but do nothing to remedy the situationThis is similar to a person complaining about service at the New Braunfels Mc Donalds and complaining in Austin
I am unable to respond to this complaint because the vehicle Ms [redacted] leased is not from our location Our dealership may share the same name however they are ran by different owners Our dealership has no access to their customers or records This complaint should be forwarded to the dealership Ms [redacted] visited and leased the vehicle Thank you, [redacted] Operations Manager
Ms [redacted] leased a Dodge Avenger from our dealership on 12/19/ Since it is a true lease and not a sale, we, the Lessor, retains sole ownership and title to the leased vehicle, except the right of possession Per the lease agreement, we require the Lessee to carry full coverage insurance on the vehicle at all times and the vehicle is operated by the lessee or any permissive driver This was discussed with Ms [redacted] at the time of her lease She was also required to initial two pieces of paperwork explaining our insurance requirements At the time of her lease, Ms [redacted] provided the required insurance however her policy included a named EXCLUDED DRIVER, Andrew [redacted] , her boyfriend It was discussed with Ms [redacted] that she was the only person permitted to drive our vehicle under her insurance and that Mr [redacted] could not drive our vehicle or it would not be covered in case of an accident She stated the vehicle was for her and that he would not be driving it.On Saturday, January 6, 2018, our staff witnessed Mr [redacted] drive onto our property to make a car payment for Ms [redacted] One of our staff, contacted Ms [redacted] and explained that if our vehicle were in an accident while Mr [redacted] was driving then the damage to our vehicle would not be covered She was told that we needed Mr [redacted] added to her insurance policy as a driver by Monday, January 8, 2018, which she agreed to do By Monday afternoon, we had yet to receive any proof that Mr [redacted] had been added as a driver to her policy Our office called Ms [redacted] but was unable to make contact however a message was left explaining we need the proof of insurance in our office before end of business that day We never received a call back from Ms [redacted] or the proof of insurance so the vehicle was put out for recoveryThe vehicle was recovered on 1/10/and brought back to our dealership Per our lease agreement, if the lessee defaults, then we may exercise our right to recover the vehicle By allowing Mr [redacted] to drive our vehicle and then failing to remedy the situation, Ms [redacted] was in default of her lease When a vehicle is recovered and the lessee would like it back, we charge a $recovery fee to cover hiring a recovery team and administrative costs Our recovery policy was explained to Ms [redacted] on the day she leased the vehicle and she was required to sign two forms that explained our recovery policy Ms [redacted] was well aware of our recovery policy when she left our dealership.Ms [redacted] contacted our office after the vehicle was recovered and we explained that in order to get the vehicle back she still needed to provide a copy of her insurance showing Andrew [redacted] listed as a driver since he obviously did drive the vehicle and a $recovery fee We are very fair to our customers and try to get any problems resolved before we resort to recovering a vehicle, however Ms [redacted] failed to comply Later that day, both Ms [redacted] and Mr [redacted] came to our dealership requesting the vehicle back She provided proof of insurance showing Mr [redacted] listed as a driver, she paid a recovery fee of $and left with the vehicle The entire situation could have been avoided had Ms [redacted] provided the proof when she had promised.Our dealership asks for very little from a customer in order to lease a vehicle however we do require our asset to be covered for damages by proper insurance In Ms [redacted] 's case our asset was not covered and we had to do what was necessary to protect our interests which was recovery of the vehicle We are sorry that Ms [redacted] feels like she has been mistreated or treated unfairly because we do strive to be fair with all of our customers however we do expect our customers to follow our policies Ms [redacted] is currently back in her vehicleThank you
There are two sides to every storyHere, our notes on this customer reflect a very different version of events than the customer is portrayingWe attempt to keep our customers happy, however, we do insist that they pay for the vehicle that they lease and that they maintain full coverage insurance on the vehicle at all times--without exceptionThis is detailed in the contract that both parties sign at leasing and is explained thoroughly at the time of signing to the customer.The First Amendment of the United States Constitution guarantees free speechAs such, this customer is entitled to say whatever she wants--even if it does not accurately reflect the events in questionWe do not refuse to take payments from customers--even if their insurance has lapsedThis is because, as our employee who recovered the vehicle correctly informed the customer, if the customer reinstates the insurance they can have the vehicle backIf we were 'scammers' as we are being accused of we would surely have taken any monetary payment from a customerWith regards to employees of this company being discourteous, we take such complaints seriously upon receiptHowever, our company records show that the recovery operative was threatened at the time of recovering the vehicle by a male person who was punching the window of the vehicle as he attempted to drive itIn fact, the Seguin Police Department were called and attended the scene upon our request to prevent a breach of the peace With regards to this customers account she was in areas with her payment and her insurance had lapsed for two daysAs stated, no lapses in insurance are acceptableThe contract that controls the lease of the vehicle states: "Any failure on the part of the lessee to maintain or renew the required insurance constitutes a default.Lessee shall reimburse lessor with all reasonable expenses for repossession and enforcement of lessors rights and remedies." As such, failing to maintain insurance is a default that can trigger termination of the contractPhysical threats against our staff are taken seriously and the customers contract was duly terminated
This complaint is regarding a different businessWe share the same name but they are owned and managed by different peopleWe address all complaints made against us promptly--however, this is not a complaint against THIS BUSINESSIt is a complaint about A DIFFERENT BUSINESSThe telephone number the customer should call is [redacted] and ask for the General Manager to voice their concerns to Again, we are not the people that this customer has a problem withUnfortunately, the Revdex.com is aware that we keep getting complaints for a business that shares our name but do nothing to remedy the situationThis is similar to a person complaining about service at the New Braunfels Mc Donalds and complaining in Austin