Mountain Highway Workwear

The customer purchased the Discontinued [redacted] on 8-marked down from the regular price The sales clerk spent time with him to ensure a proper fit to which hewalked around the store wearing the boots before purchasing a size 1/ After trying on many styles he said these fit great The sales clerk told him that they are on sale because they are discontinued When he paid at the register he pointed to our big sign on the wall behind the cash area that caught his eye about the 25% restock fee At that time our sales clerk clarified the Return policy and the Restock Fee is for Special Orders Only There are signs posted in the boot area and on the boot fixtures that sale and closeouts are final sales, also at the bottom of his receipt.When he came back to return the boots, the sales clerk discussed the return policyAt that time we were willing to make an exception...to exchange his boots for another pair ora store credit He wanted a size D, we only had a W in store He was upset and did not want a store credit or to exchange for another boot I called [redacted] direct to see if they had a D in stock The answer was NO they are discontinued and do not have anything larger than a size * By this time he had already left the store with the boots he had purchased at closeout, therefor we could not tell him this information.At that time of this complaint, the customer also posted on Face Book the details about his purchase and our return policy.The sales clerk that originally helped him read the post and responded directly to him They exchanged comments and seemed to have come to an understanding.We told him we have a very similar pair of [redacted] ***s on hold for him in a size Very similar but they are not on sale.We hope he feels that we are trying to work with this situation We are Sorry for any confusion this may have caused.Since the original complaint, we have been in communication of what kind of boots would meet the needs for this customer he responded back and provided a style number for [redacted] Boot Vicious #We called [redacted] direct only to find this is a Black Boot and out of stock and may be discontinuedWe relayed the information back to the customer, he replied that he wanted the color Brown Okay, once again we called [redacted] Boot Direct, The boot is style # Vicious BrownGood News! They have his size in stock with no plans of discontinuing this style We ordered the [redacted] Viscious in Brown as well as a in [redacted] that replaced the style that the customer originally purchased We have communicated to him that both boots are on order, one is in store now and we will contact him when the [redacted] arrives and he is welcome to come in and try both on with no obligations to purchase At this point, our original offer still stands we will exchange or issue a store credit if the boots are still new with packagingWe have continued to work with the customer, we have several options that we have offeredWe hope that the customer will find a conclusion that will meet his satisfactionThank You

The customer purchased the Discontinued *** *** on 8-9-marked down from the regular price The sales clerk spent time with him to ensure a proper fit to which he walked around the store wearing the boots before purchasing a size 1/M After trying on many styles he said these
fit great The sales clerk told him that they are on sale because they are discontinued When he paid at the register he pointed to our big sign on the wall behind the cashier area that caught his eye about the 25% restock fee At that time our sales clerk clarified the Return Policy and the Restock Fee that is for Special Orders only There are signs posted in the boot area and on the boot fixtures that sale and closeouts are final sales, also on the bottom of his purchase receipt.When he came back to return the boots, the sales clerk discussed the return policy At that time we were willing to make an exception...to exchange his boots for another pair or a store credit He wanted a size M, we only had a size W in store He was upset and did not want a store credit or to exchange for another boot I called *** *** direct to see if they had a M in their stock The answer was NO they are discontinued and do not have anything larger then a size By this time he had already left the store with the boots he had purchased at close out, therefore we could not tell him this information.At the time of this complaint, the customer also posted on Face Book the details about his purchase and our return policy.The sales clerk that originally helped him read the post and responded directly to him They exchanged comments and seemed to have come to an understanding.we told him we have a very similar pair of *** ***s on hold in a size MVery similar but they are not on sale.We hope he feels that we are trying to work with his situation We are sorry for any confusion this may have caused

Complaint: [redacted]I am rejecting this response because:I was told by the sales associate that I had 30 days to return the boots. If there was any sign that stated anything to the contrary, I would not have purchased the boots without returning first with my thicker winter work socks, to ensure a proper fit. I would not have spent $150+ on an item that could potentially be useless to me. Sincerely,[redacted]

The customer purchased the Discontinued [redacted] on 8-9 marked down from the regular price.  The sales clerk spent time with him to ensure a proper fit to which hewalked around the store wearing the boots before purchasing a size 11 1/2.  After trying on many styles he said these fit great.  The sales clerk told him that they are on sale because they are discontinued.  When he paid at the register he pointed to our big sign on the wall behind the cash area that caught his eye about the 25% restock fee.  At that time our sales clerk clarified the Return policy and the Restock Fee is for Special Orders Only.  There are signs posted in the boot area and on the boot fixtures that sale and closeouts are final sales, also at the bottom of his receipt.When he came back to return the boots, the sales clerk discussed the return policy. At that time we were willing to make an exception...to exchange his boots for another pair ora store credit.  He wanted a size 12 D, we only had a 12 W in store.  He was upset and did not want a store credit or to exchange for another boot.  I called [redacted]       direct to see if they had a 12 D in stock.  The answer was NO they are discontinued and do not have anything larger than a size *.  By this time he had already left the store   with the boots he had purchased at closeout, therefor we could not tell him this information.At that time of this complaint, the customer also posted on Face Book the details about his purchase and our return policy.The sales clerk that originally helped him read the post and responded directly to him.  They exchanged comments and seemed to have come to an understanding.We told him we have a very similar pair of [redacted]s on hold for him in a size 12.  Very similar but they are not on sale.We hope he feels that we are trying to work with this situation.  We are Sorry for any confusion this may have caused.Since the original complaint, we have been in communication of what kind of boots would meet the needs for this customer he responded back and provided a style number for [redacted] Boot Vicious #13862. We called [redacted] direct only to find this is a Black Boot and out of stock and may be discontinued. We relayed the information back to the customer, he replied that he wanted the color Brown.  Okay, once again we called [redacted] Boot Direct, The boot is style # 13858 Vicious Brown. Good News! They have his size in stock with no plans of discontinuing this style.  We ordered the [redacted] Viscious in Brown as well as a 6 in [redacted] that replaced the style that the customer originally purchased.  We have communicated to him that both boots are on order, one is in store now and we will contact him when the [redacted] arrives and he is welcome to come in and try both on with no obligations to purchase.  At this point, our original offer still stands we will exchange or issue a store credit if the boots are still new with packaging. We have continued to work with the customer, we have several options that we have offered. We hope that the customer will find a conclusion that will meet his satisfaction. Thank You