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This letter is in response to the recent complaint by the above listed member regarding the accommodations that Mountain Lakes Resort provides to our members. The contract that the member is given to sign at the time of joining explains on the Questions and Answers sheet what is offered and the...

guidelines. I have attached a copy for your review. In regards to a resale of membership, that is available after two years of having held your membership from the date of purchase, members are to find their own buyers and then call our membership services department to schedule for a transfer of name to be done in which Mountain Lakes does all the paperwork for. We attempted to work with these members many times and also explained the procedures for transfer of name. We received constant run around, they did not want to provide a home address or phone and so we had to communicate through email per their request. Mountain Lakes Resort works with only one collection agency in regards to trying to collect on a debt. The above member was sent to Alternative Recovery Management (ARM) and has been there since July 2015. Any correspondence to Mountain Lakes Resort should be sent to our corporate offices listed below. If any further questions should arise, please contact me.

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